Recall vs TSB: What is the Difference?
Last updated: November 2024
When researching a vehicle, you will encounter two types of manufacturer communications: recalls and Technical Service Bulletins (TSBs). They sound similar but have very different implications for vehicle owners.
What is a Recall?
According to NHTSA, a recall is a safety defect identified in a vehicle model. When a manufacturer discovers a defect that could affect safety, they are required by federal law to notify owners and fix the problem at no cost. Recalls are serious — they indicate a defect that could cause crashes, fires, injuries, or deaths.
Recalls are issued by the manufacturer but overseen by NHTSA. If a manufacturer refuses to recall a defective vehicle, NHTSA can compel them through legal action.
What is a TSB?
A Technical Service Bulletin (TSB) is, per NHTSA definitions, a communication from the manufacturer to its dealership service departments. TSBs address known issues that may not rise to the level of a safety defect. They provide repair procedures for problems that affect a subset of vehicles.
TSBs are not safety mandates. They are informational. However, they indicate known issues that your vehicle may experience, and the dealer should be aware of the fix.
Key Differences
| Factor | Recall | TSB |
|---|---|---|
| Legal requirement | Yes — mandated by law | No — voluntary |
| Cost to owner | Free repair | May cost money |
| Safety risk | Yes — safety defect | Usually no |
| Source | NHTSA / Manufacturer | Manufacturer only |
| Notification | Owner letter required | Dealer internal only |
What Should You Do?
For recalls: check immediately using your VIN. If open, contact a dealer to get it fixed for free. For TSBs: be aware of them, but they are not urgent unless your vehicle is experiencing the issue described.
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Enter Your VINFrequently Asked Questions
Is a TSB the same as a recall?
No. A recall is a safety defect mandated by law to be fixed for free. A TSB is a manufacturer advisory about a known issue that may not pose a safety risk.
Do I have to get a TSB fixed?
No. TSBs are voluntary. However, if your vehicle exhibits the issue described in a TSB, the dealer should be aware of the fix.
Can a TSB become a recall?
Yes. If NHTSA determines a TSB issue poses a safety risk, they can mandate a recall. This happens when complaint patterns indicate a widespread defect.