2016 BMW X5 Complaints

FUEL/PROPULSION SYSTEM — Filed 09/14/2026

Vehicle: 2016 BMW X5 xDrive35d VIN: [XXX] My 2016 BMW X5 xDrive35d experienced a failure of the high-pressure fuel pump. The vehicle was inspected and I received a written diagnosis stating: “High pressure fuel pump failed and has contaminated the entire fuel system. Recommend replace all fuel system components.” I am concerned that this failure may be related to the same or a similar defect addressed by NHTSA Safety Recall XXX. That recall included certain 2014–2018 BMW X5 xDrive35d vehicles and concerned failure of the high-pressure fuel pump. BMW's recall documentation submitted to NHTSA states that increased wear of pump components could result in metallic shavings within the pump housing, abnormal fuel-rail pressure, and, in some circumstances, pump shutdown and loss of vehicle propulsion. My repair facility advised me that the contamination in my vehicle's fuel system involves metal associated with the failed high-pressure fuel pump, rather than contaminated/bad fuel. I contacted BMW of North America regarding the failure. BMW informed me that my VIN is not included in the applicable HPFP recall. I also requested assistance because BMW previously issued extended warranty coverage for the high-pressure fuel pump and my vehicle is only approximately two months beyond the applicable time period. BMW declined to provide warranty/goodwill coverage. My primary concern in submitting this complaint is not the warranty decision itself, but that my vehicle appears to have experienced a high-pressure fuel-pump failure similar to the failure described in an existing safety recall involving the same model, engine and component, despite my VIN apparently not being included in that recall population. I am requesting that NHTSA document and evaluate this failure to determine whether vehicles outside the existing Recall [XXX] population may be experiencing the same or a similar high-pressure fuel-pump defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE,FUEL/PROPULSION SYSTEM — Filed 09/04/2026

I am reporting a suspected high-pressure fuel pump safety defect involving my 2016 BMW X5 xDrive35d, VIN [XXX], with approximately 103,186 miles. The check engine light illuminated and BMW Fort Walton diagnosed failed fuel injectors and recommended injector replacement. I subsequently had the vehicle inspected by Techmaster in Fort Walton, Florida, where metallic shavings and debris were discovered within the high-pressure fuel system. After notifying BMW Fort Walton of these findings, I was advised that my VIN is not included in NHTSA Recall 21V-586: High Pressure Fuel Pump. I am concerned because the metallic contamination found in my vehicle appears similar or identical to the high-pressure fuel pump failure conditions addressed by Recall 21V-586. The contamination may also have caused consequential damage to the fuel injectors and other associated fuel-system components. I respectfully request that NHTSA review whether my vehicle, and potentially other BMW X5 xDrive35d vehicles currently excluded from Recall 21V-586, may be experiencing the same or substantially similar high-pressure fuel pump defect. Replacing only the failed injectors without identifying and correcting the source of metallic contamination could leave debris in the fuel system and potentially result in additional fuel-system failure. BMW Fort Walton has advised me that my VIN is outside the current recall population. I am requesting that this case be reviewed as a potential safety defect and possible issue with the scope of the existing recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FUEL/PROPULSION SYSTEM — Filed 08/21/2026

The High-Pressure Fuel Pump (HPFP) on my vehicle has experienced a catastrophic premature failure for the second time, presenting a severe and immediate safety hazard. This vehicle was previously serviced under NHTSA Recall 21V-586 in 2022 at 66,165 miles, during which the original defective fuel pump was replaced by an authorized BMW dealership. At approximately 123,000 miles, the replacement pump failed while the vehicle was in operation. When these high-pressure fuel pumps fail, they cause sudden engine stalling, a complete loss of propulsion while driving, and a loss of power-assist for steering and braking. This creates an immediate risk of a high-speed collision on public roadways, especially during highway transit. Furthermore, failure of this component can lead to internal mechanical destruction, creating a potential fuel leak or fire hazard. Because a replacement part mandated by a federal safety recall has failed in the exact same manner after limited mileage, the remedy provided under Recall 21V-586 is demonstrably inadequate to permanently resolve this safety hazard. BMW is currently refusing to cover the repair because the vehicle is just past the 120,000-mile extended warranty limit, leaving a known, recurring safety defect unaddressed. I am filing this complaint to urge NHTSA to investigate the failure rates of BMW's replacement recall pumps, as the current remedy does not guarantee long-term vehicle safety.

POWER TRAIN — Filed 03/02/2026

2016 BMW X5 xDrive40e. Experiencing intermittent/sudden drivetrain malfunction warnings. Vehicle loses power or enters limp mode while driving. Max eDrive / electric drive becomes disabled even with battery charged. Multiple warning lights appear. Issue appears related to the hybrid system (possible EME, SME, Safety Box, or high-voltage battery faults). This creates a safety risk because power can be lost unexpectedly while moving. Mileage at time of most recent occurrence: 126,500. Problem first noticed 118,000.

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM — Filed 03/27/2026

The contact owns a 2016 BMW X5 PHEV. The vehicle was serviced under NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM), but the failure persisted. The contact stated that a month after the repairs were completed, the coolant connector would stay on and drain the battery. The contact stated that after the vehicle was turned off at night, the coolant connector overheated and the battery drained. The contact needs to jump-start the battery every day. The vehicle was taken to the dealer, and the dealer refused to repair the vehicle, stating that it was already repaired. The contact stated that the coolant connector damaged the EME (Electrical Machine Electronics). The dealer confirmed that the problem may be EME. The vehicle remained at the dealer unrepaired. The contact stated that the failure is worsening. The manufacturer was not made aware of the failure. The failure mileage was 114,865. 

UNKNOWN OR OTHER — Filed 04/17/2026

Spontaneous sunroof shatter.

UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 12/10/2025

I am having a high voltage system box fault. I am within warranty but the dealership is denying me. My in service date is 6-2016.

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM — Filed 12/16/2025

The component that failed appears to be the hybrid propulsion and charging system, including the high-voltage battery management system and/or integrated charging electronics. The vehicle will not accept a charge from any home or public charging source. The high-voltage battery was replaced approximately one year ago; however, the charging failure persists. The vehicle is available for inspection upon request. In addition to the charging failure, the vehicle displayed drivetrain malfunction and start/stop malfunction warnings. While driving on the highway at normal speed, the vehicle lost power and stopped, creating a hazardous situation in active traffic. This sudden loss of propulsion placed my safety and the safety of other drivers at risk, as surrounding vehicles were traveling at highway speeds. Prior to the failure, warning messages appeared intermittently, including charging system faults and start/stop malfunction alerts. These warnings began approximately one year ago around the time the charging issue started. The vehicle was previously serviced and the high-voltage battery was replaced; however, the underlying issue was not corrected. The root cause is UNKNOWN, but the symptoms suggest a failure within the hybrid control system, charging module, DC-DC converter, or related electrical components. The failure has been persistent and unresolved. I am concerned that defects within the hybrid propulsion system may lead to additional sudden loss of power events.

AIR BAGS — Filed 12/24/2025

During a recent auto collision my airbags did not deploy. I swerved to avoid another vehicle entering the intersection from my left, he hit my rear left driver's side quarter panel and I subsequently hit a tree. This was noted by the paramedics first on scene as well as by the firemen and police when they arrived. I have notified BMW of North America, USAA insurance (my insurance company), and now you. The vehicle is a total loss and was towed to Leesburg Virginia by roadrunner wrecker service.com

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM — Filed 09/23/2023

Subject: Consequential Damage and Failure of Remedy regarding Recall 24V-608 Incident Description: "I am reporting a failure of the manufacturer to provide an effective remedy for Safety Recall 24V-608 (Electric Water Pump) and subsequent consequential damage to the High-Voltage battery system. In September 2023, at approximately 78,000 miles, this vehicle exhibited 'Drivetrain Malfunctions' including Fault Code 0x222626 (EME: internal fault - active short circuit requested) and 0x22271C (Overvoltage in intermediate circuit). The BMW dealer (Fields BMW) failed to diagnose the root cause and instructed me to 'keep driving'. Since the release of Recall 24V-608, it is clear these 2023 faults were early indicators of the coolant pump short-circuiting. This persistent electrical instability has now resulted in a permanent failure of Cell Supervision Circuit #3, causing the high-voltage contactors to open and leaving the vehicle disabled. The dealer is currently attempting to charge for diagnostics and battery removal. I am asserting that the lack of a timely remedy for the coolant pump (which was only recently shielded per the recall) caused a power surge that 'fried' the internal battery circuitry. This is a safety issue as the vehicle experienced a sudden loss of propulsion while in motion. I request that NHTSA investigate BMW’s refusal to cover battery failures caused by the electrical interference of the recalled coolant pump."

ELECTRICAL SYSTEM,AIR BAGS,BACK OVER PREVENTION — Filed 09/19/2025

Because of this water intrusion, the following safety systems have malfunctioned or failed: • ABS and DSC (stability control) warnings • Chassis stabilization warning • Frontal collision and pedestrian warning malfunction • Airbag system warning • Loss of audible warning tones • MOST bus communication failure • Electrical modules intermittently shutting down or throwing codes These failures affect braking, stability control, crash avoidance, and driver alerts, creating a significant safety risk while driving. This is not normal wear or maintenance. Many BMW owners have reported the same issue: clogged or poorly designed sunroof drains that route water directly into areas containing critical electronics. Once water reaches these modules, it causes electrical shorts and safety system failures that require expensive repairs. BMW dealerships typically diagnose this as “water damage,” but the location of the drains and the placement of the electronics indicate a design flaw that allows a simple drain issue to disable major safety systems. I am filing this complaint because the water intrusion should not be able to cause total failure of ABS, DSC, collision warning, and airbag-related systems. This is a safety-related design defect, not wear and tear. I request NHTSA review and investigate BMW sunroof drain failures and their impact on essential vehicle safety functions.

ENGINE — Filed 05/29/2025

I am reporting a safety issue related to the BMW recall 18V-755 affecting the EGR cooler on my 2016 BMW X5 diesel. My vehicle experienced symptoms consistent with a failing EGR cooler, including coolant loss and engine warning lights. Despite this recall being active for my model and VIN, BMW has denied coverage, stating either that the cooler was already replaced twice or that my vehicle is not eligible—without providing sufficient documentation or explanation. I am concerned that the recall remedy was not properly applied or that faulty replacement parts were used. I am requesting that NHTSA investigate whether BMW is properly honoring recall 18V-755 and ensuring safe, effective remedies are provided to affected customers like myself. I also request investigation into the lack of transparency and failure to document completed recall work. My VIN is [XXX] , and I can provide dealer records, service history, and diagnostic reports upon request. * What component or system failed or malfunctioned, and is it available for inspection upon request? EGR Cooler, it is available for inspection. * How was your safety or the safety of others put at risk? The vehicle is now showing dangerous symptoms consistent with a thermal event risk, which this recall specifically warned about. The EGR cooler is leaking coolant into the intake system, which can mix with soot and lead to engine fires, according to BMW’s own technical documentation. * Has the problem been reproduced or confirmed by a dealer or independent service center? Yes and the cooler has been replaced twice. * Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been inspected at Fremont BMW once, Valley BMW twice. * Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, low coolant warning, loss of coolant with no leaks. Problem first occurred April 2024 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE — Filed 07/17/2025

1) Crankshaft Sensor MIL Light 2) Drive train malfunction, 3) Start and Stop malfunction, 3) MIL for Catalytic convertor 4) MIL light for Catalytic Convertor & O2 sensor failure. The Vehicle has (97,000 K), and the BMW dealer would not cover the costs. However there's TSB published for this vehicle, yet its not being honored by the dealer who claims that the Emissions warranty expired after 8 years or 80,000 miles.

FUEL/PROPULSION SYSTEM — Filed 04/25/2025

High pressure fuel pump replaced after the original recall and fail again 45k miles later during driving.

FUEL SYSTEM, DIESEL — Filed 05/04/2018

The contact owns a 2016 BMW X5. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 21V586000 (Fuel System, Diesel); however, the repair failed to prevent the failure from occurring. The contact stated that on three separate occasions, the same recall failure had occurred. The vehicle was towed to the same local dealer where it was diagnosed with a fuel pump failure due to debris inside the fuel pump. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 40,239.

ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM — Filed 04/23/2025

The contact owns a 2016 BMW X5. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted, and the contact discovered an unknown liquid leaking underneath of the vehicle. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling; Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM — Filed 03/07/2025

The contact owns a 2016 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM — Filed 02/12/2025

The contact owns a 2016 BMW X5. The contact stated while attempting to start the vehicle, the check engine warning illuminated. The contact stated that a dealer was contacted, and the contact was informed that the vehicle needed to be diagnosed and the battery needed to be registered. The vehicle was not taken to a dealer to be diagnosed or repaired. The contact stated that the VIN was not included in NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The manufacturer was notified of the failure and opened a case. The failure mileage was 121,000.

ELECTRICAL SYSTEM,ENGINE — Filed 12/30/2024

My water pump recall involves an electrical short circuits, that has disrupted other nearby electrical components, like the temperature sensor. • The water pump short-circuit is causing an oil leak directly that is putting a strain the engine and turbo system. • Additionally, a faulty water pump or sensor allowed unnoticed overheating, further stressing the turbocharger seals and leading to dangerous oil leaks oil continues to leak into the turbo system, damaging my turbocharger, exhaust system, and even the catalytic converter • Temperature Sensor Failure: Overheating can cause catastrophic damage to the engine, including warping the head or blowing a gasket. • Electrical Short Circuit: The recall issue is directly responsible for electrical malfunctions that are masking underlying problems, like overheating.

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM — Filed 09/05/2024

The contact owns a 2016 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM — Filed 10/25/2024

The contact owns a 2016 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

POWER TRAIN,FUEL/PROPULSION SYSTEM — Filed 10/21/2024

Fuel injectors, transfer case prop shaft

FUEL SYSTEM, DIESEL — Filed 09/24/2024

The contact owns a 2016 BMW X5. The contact stated while driving at approximately 50 MPH, the vehicle stalled. The message "Drivetrain Failure" was displayed on the instrument panel. The vehicle failed to restart. The vehicle was not drivable and was towed to a dealer where it was diagnosed that the high-pressure fuel pump had failed. The contact stated that the fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 129,000.

UNKNOWN OR OTHER — Filed 03/17/2018

I PARKED MY X5 ON AN INCLINE, PUT THE CAR IN PARK, SET THE PARKING BREAK AND TURNED THE VEHICLE OFF. LOCKED IT AND WENT INSIDE. THERE WERE WORKERS OUTSIDE FOR ABOUT 10 MINUTES BEFORE COMING IN TO THE HOUSE THAT WITNESSED IT SITTING THERE FOR THAT AMOUNT OF TIME. AFTER BEING INSIDE FOR ABOUT 5 MORE MINUTES OR BETTER, I WENT TO LEAVE AND FOUND THAT MY CAR HAD ROLLED AND HIT A TREE. THE PARKING BREAK WORKED SEEING THAT THERE WAS SNOW BUILT UP ON THE BACK TIRES, HOWEVER, YOU CAN SEE FROM THE PICTURES THAT BOTH FRONT TIRES ROLLED. BMW LOOKED INTO IT AND SAID THE CAR DIAGNOSTICALLY CHECKED OUT FINE AND THAT IT IS NORMAL FOR BOTH FRONT TIRES TO ROLL WHILE IN PARK???

SERVICE BRAKES — Filed 01/28/2017

I STOPPED AT THE ENTRANCE OF AN APARTMENT COMPLEX AND WAS WAITING FOR THE SECURITY GATE TO OPEN. ONCE I CAME TO A COMPLETE STOP THE AUTO START STOP FUNCTION TURNED THE ENGINE OFF. WHILE STOPPED, WITH MY FOOT STILL ON THE BRAKE, SUDDENLY AND UNEXPECTEDLY, THE ENGINE STARTED AND THE VEHICLE TOOK OFF STRIKING THE SECURITY GATE AS IT WAS OPENING. THE BRAKES DID NOT WORK. NO AIRBAG DEPLOYED EITHER.