2024 BMW X5 Complaints

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER — Filed 07/27/2026

I am writing to formally document serious and recurring safety concerns with my Certified Pre-Owned 2024 BMW X5e, which I purchased from BMW of Sterling on XXX. On XXX I was merging onto [XXX] during morning rush hour when my vehicle suddenly lost power and shut down in the middle of traffic. The vehicle first displayed a yellow drivetrain warning indicating that I could continue driving at reduced power to the nearest service center. Almost immediately afterward, a red drivetrain warning appeared instructing me to seek service immediately. At that point, the vehicle would not restart and continued displaying the error message. Having a vehicle suddenly become disabled in the middle of a major interstate during rush-hour traffic was both frightening and extremely dangerous. I contacted BMW Assist but was transferred among several representatives without receiving meaningful assistance. VDOT ultimately responded, and the vehicle was towed at my expense to BMW of Sterling. Ultimately, I was informed that BMW of Sterling could not identify the cause of the failure or replicate the problem. I was told that BMW in Germany had been consulted and that the vehicle's electronics had been reset. When I picked up the vehicle, I specifically asked whether it had been tested in electric, hybrid, and sport modes and was told that it had. However, my BMW app indicated that the vehicle had not been charged since before I brought it in for service, which raised concerns for me about the extent of the testing that was performed. On XXX, I drove the vehicle to [XXX], for work. When I returned to the vehicle that afternoon and attempted to start it, I received the same drivetrain warning messages. After approximately 15 minutes, the vehicle eventually started normally, and I was able to drive home without further incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES — Filed 05/23/2026

I am requesting NHTSA assistance regarding a serious and recurring braking safety concern involving our BMW X5. We initially reported braking problems to BMW and brought the vehicle to the dealership for evaluation. We were advised that the vehicle was operating normally. Subsequently, a brake related recall was issued, and the vehicle underwent recall related service. Despite this, braking concerns continued. We again reported the problem and were advised after evaluation that the vehicle was operating properly. There were subsequent incidents involving abnormal braking behavior. During 1 incident, my wife was slowly parking the vehicle when it did not stop as expected despite repeatedly applying the brake pedal. The vehicle continued moving and collided with a wall before eventually stopping. We have also experienced abnormal brake vibration and other concerning braking behavior. Because of these repeated safety concerns, the vehicle is currently the subject of pending lemon law litigation involving BMW North America. Most recently, we returned the vehicle to the BMW dealership because of the braking and safety concerns. The vehicle remained there for approximately 4 months. We have not received a clear explanation of what diagnostic testing, inspection, repair, or corrective work was performed during this extended period. We were then informed that the vehicle was ready for pickup. When we went to retrieve it, it was covered with substantial dust and had very low tire pressure. We were unable to take it home. Our primary concern is safety. We do not know whether the reported braking malfunction was identified or corrected, what was done during approximately 4 months at the dealership, or the technical basis for releasing the vehicle for operation. We regularly transport our young children in this vehicle and are extremely concerned about driving it without knowing whether the braking problem has been properly identified and addressed. We respectfully request

UNKNOWN OR OTHER — Filed 08/11/2026

Sudden Unintended Acceleration

ELECTRICAL SYSTEM — Filed 05/08/2026

I purchased my 2024 BMW X5 new at BMW Alexandria, Virginia it’s have approximately 34,000 miles . I have taken X5 into dealer warranty repairs regarding malfunction emergency call system since May 2026. Total 3 visits to dealer to resolve this issues has been unsuccessful in resolving the issues . At the moment ,‘‘quote’’from dealership below: the shop foreman has opened the TASARA CASE on the vehicle....and has sent the information to the head engineer of BMW OF NORTH AMERICA. We are waiting on a response at to what to do with the issue that we have....it may need a new HUH module . On two additional separate visits 2 TCU or TSB modules and 1 wiring harness were replaced. On 06/30/26 dashboard warning emergency call malfunction REAPPEAR AGAIN. There are numerous complaints regarding this issues online forum . BMW should take responsibility in resolving this matter maybe it’s in need of a major recall . Furthermore , defects in the emergency call system may result in loss of life / injury what the system was designed features. When I made my purchase on this X5 BMW I was believing its was reliable and trustworthy had me thinking otherwise. 7/14/26 Gotten call today from service advisor they may not be able to resolve issue and mentioned option but didn’t go into details . Afterwards received 2nd text from my service advisor case would be expedited to head engineer of BMW . Wondering what next ??

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL — Filed 06/21/2026

The driver's odometer and vehicle status screen intermittently blacks out, whereby not showing the speed of the vehicle and any driver warnings. It appears that this may a design issue associated to thermal events (i.e., perhaps the screen is overheating when the outdoor temperature rises to 33 C or more). I have taken my vehicle to the BMW dealership in Chandler, Arizona, so they believed reprogramming was the solution. Shortly thereafter, the screen blackout condition manifested again. I strongly suspect that this is a design safety issue. I am very concerned that BMW didn't properly validate their design nor did have sufficient thermal relieve solutions for higher than normal temperatures.

ELECTRICAL SYSTEM — Filed 06/16/2026

The air conditioning fan has five fan beats starting with extra low, low, medium, high and extra high. The extra low is too low, but when you turn the fan speed up to one, it becomes as loud as the highest setting often sounding way too loud where it is hard to hear anything. Causes a problem then when adjusting buttons to get it to your temperature, especially while driving on an expressway. Vehicle was taken in and looked at by the dealership, but returned with the same issue and issues have also been reported online by various owners of the vehicle.

BACK OVER PREVENTION — Filed 05/20/2026

While using the Park Assist feature on my 2024 BMW X5, the vehicle was under active system control during a parking maneuver. The system directed the vehicle in reverse and struck an object. I did not apply the accelerator. The vehicle was operating under Park Assist guidance at the time of impact. The collision resulted in damage to the rear bumper. I have reported this to BMW North America and requested a diagnostic scan to retrieve fault codes from the Park Assist module. What component or system failed or malfunctioned, and is it available for inspection upon request? The Park Assist system (automated parking assistance) malfunctioned during an active parking maneuver. While the system was in control of the vehicle, it directed the car in reverse and struck an object. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle moved autonomously and struck an object without driver input, resulting in a collision. A pedestrian, cyclist, or other vehicle in the path could have been seriously injured. The incident demonstrates the system cannot be trusted to safely detect and avoid obstacles while in control of the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The vehicle is being brought to the selling dealer for a diagnostic scan to retrieve fault codes from the Park Assist module. This report is being filed prior to that inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. BMW North America has been notified. Dealer inspection is pending. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages appeared prior to the incident. The system gave no indication of malfunction before directing the vehicle into the object.

UNKNOWN OR OTHER — Filed 05/16/2026

Driving at 70 mph down a clear stretch of highway, no cars in front, panoramic sunroof spontaneously exploded. Not under an overpass, no flying debris. Temperature was 54 degrees F. on a sunny day. The vehicles behind me pulled back as my sunroof showered them. Wife and daughter in vehicle, fortunately, the panoramic shade was closed, so no debris impacted anyone. As it’s visible on the pictures, the explosion was outwards.

UNKNOWN OR OTHER — Filed 03/21/2026

My 2024 BMW X5 experienced a complete megatronics failure at 54,500 miles. The megatronics unit controls critical vehicle functions including transmission and engine management. This failure caused the vehicle to become completely inoperable — posing a significant safety risk. This failure occurred just 4,500 miles beyond the factory warranty on a barely 2 year old vehicle. A 2024 model year vehicle should not experience such a critical safety-related failure at this mileage. BMW Corporate has been unresponsive for 7 days despite opening case number XXX and promising a 3-5 business day response. I am requesting NHTSA investigate whether this is a widespread defect that may affect other 2024 BMW X5 owners. Incident Description: "Vehicle suddenly entered limp mode while driving at highway speed on XXX in [XXX] . This caused an unexpected and dangerous loss of power while surrounded by highway traffic creating a significant safety hazard. Vehicle was unable to maintain highway speeds and had to be carefully maneuvered to the shoulder of the road. Vehicle was subsequently driven to BMW Dealership in [XXX] where it was diagnosed with a complete megatronics failure." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM — Filed 02/01/2025

Since buying the car new we have had a constant problem of the "emergency call system malfunction" on the dashboard. We've been to the dealer several times for this and each time they say they've fixed it. Last time they told us they had replaced the TCU module, but in the last month the warning has re-appeared. It seems to have affected the GPS now. While driving on the freeway the map was showing us a mile away on surface streets, giving us guidance such as "stop at the stop sign ahead and turn left".

SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC) — Filed 03/05/2026

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that a message to complete the recall was displayed. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

POWER TRAIN,ENGINE — Filed 10/22/2025

I bought this car and started to have issues after a couple weeks. Because it is a hybrid model, it works perfectly fine when the car is running on the battery. Immediately the engine began to work, I get hesitation and the car drives rough. I took it to the first dealership that said there was water in the engine but they were proved wrong because what they show as water was apparently fuel that did not burn the right way in the cylinder. The dealership came with another excuse that the filter had traces of water which makes them to believe something was wrong. I took the car to another bmw dealership as I did not trust their diagnosis. The other bmw dealership performed some work on the car but then came to the conclusion that their hands were tied because of what the previous dealership reported to bmw north america. I called bmw north america and they told me to go back to the dealership after I had no success at the dealership. I believe this is a lemon case and also constitute a safety hazard because I nearly had an accident because the car switch from running on battery to combustion and immediately on the highway. The speed slows abruptly and car began to drive rough. I would appreciate any traction this can get from the board to resolve this with the manufacturer

AIR BAGS — Filed 01/21/2026

Car's information system was giving error stating: "Urgent interior functionality check up. The driver restraint system of your vehicle is malfunctioning. There is an increased risk of injury in case of a collision." Took it to the BMW dealer, they shared this info: Cause: Read out faults found fault 930949 knee air bag drivers short to negative need to replace harnesses as per SIB 65-27-24. Correction: Replace harness for knee air bags. The estimate for this is $2,013.72 which breaks down to parts at $288.96 and 7 hours worth of labor costing $1,724.76. This car is two years old. I would assume this is a manufacturing defect happening at only two years of age.

SERVICE BRAKES — Filed 11/04/2025

The failure involves the Integrated Brake System, which is subject to a manufacturer issued safety recall, and related braking components including a wheel speed sensor that is part of the brake and stability control system. The vehicle is currently back in my possession and is available for inspection upon request. My safety and the safety of others were put at risk due to sudden and unpredictable loss of braking capability while driving, including abrupt deceleration and stopping in traffic, creating near collision situations. The issue has been reproduced multiple times and confirmed through repeated service visits, with the first and second recall related repairs performed at BMW of West Houston and a third repair attempt performed at BMW of Houston Midtown, following which the vehicle was returned to me. The vehicle has been inspected by authorized BMW dealerships and BMW North America has been notified, though I have not received guidance from corporate BMW regarding a plan moving forward or instructions on how to proceed should a fourth brake failure occur. Brake related warning lamps and system messages appeared following both the first and second recall repairs, and after the October 30, 2025 recall repair the vehicle experienced a brake system failure within approximately 22 miles of driving despite the presence of warning indicators. Given the repeated failures after recall repairs, the prior warning messages, and the lack of direction from BMW North America, I am concerned about operating the vehicle, particularly for longer distances, due to the unpredictable nature of the brake failures and the unresolved safety risk.

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE — Filed 11/12/2025

Three weeks ago the instrument cluster indicated a failure of the front collision avoidance system and said to have the vehicle examined by the dealer. I dropped it off two weeks ago and have been informed that they're having trouble updating the instrument panel and other component software. Other times the instrument panel would go dark for several seconds while driving. There is an open recall on X5 models produced from 01/24. Mine is not included as it was produced 11/23. Recall is 24V-138

SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC) — Filed 11/06/2025

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the contact was informed that parts were not yet available. In addition, the contact stated that the parts for the recall repair had been unavailable for more than a year. The manufacturer was contacted; however, the contact was informed that the parts were not yet available. The contact had not experienced a failure.

STEERING,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE — Filed 08/28/2025

The Integrated Brake System and Dynamic Safety Control both malfunctioned, not turning on. The car is totaled, so I don't think anything is available for inspection. There was water on the highway, and the car ended up going off the road into the grass and rolled over a few times before landing at the bottom of the ditch 100ft away. The car was not inspected because I was not aware of the major recall until I started looking into it. There was a snapshot of the DTC codes two weeks before the incident and there were codes specifically for the IB system as noted in the recall. There may have been one or two times throughout driving the car beforehand that a error light popped up, but then it disappeared almost immediately after.

STEERING,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE — Filed 05/01/2025

A car from the other side made an illegal left turn in front of me, and I braked very early, yet still slid into them. The car had been inspected at the time at the collision center, and had DTC codes from before repair and after repair, showing the Integrated Brake systems had failures before and after. There was no mention of the results of the inspection until I asked after another braking incident occurred two weeks later. There were moments where a light would pop up for a second, then disappear. It may have happened only once.

AIR BAGS — Filed 03/18/2025

The contact owned a 2024 BMW X5. The contact stated that while driving approximately 40 MPH through an intersection, another vehicle ran a red light and t-boned the contact's vehicle on the front passenger side to the partial front rear door. The vehicle spun and crashed into a medium, causing the vehicle to come to a stop. No air bags deployed. The vehicle was towed and totaled. A police report was not filed. The contact received a concussion and injuries to their left arm that required medical attention. The contact was unsure if the other driver received any injuries or medical attention. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.

SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC) — Filed 10/21/2024

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that his wife was in a parking lot driving at approximately 3 MPH when she depressed the brake pedal and the vehicle was not slowing. The contact stated that his wife had to use more force than normal to depress the pedal. The contact stated that she had not observed any warning lights. The contact stated that his wife crashed into the parking lot stop block and that the front end of the vehicle crashed into a steel fence. The contact stated that the front bumper had scratches and some dents. There was no damage to the headlights or the grill. The contact stated that his wife was not injured. The contact had driven the vehicle to a dealer to have the vehicle diagnosed. The vehicle was not diagnosed and had not been repaired. The failure mileage was approximately 4,500. VIN tool confirms parts not available.

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES — Filed 05/16/2024

The contact owns a 2024 BMW X5. The contact stated while driving approximately 15 MPH, attempting to depress the brake pedal however there was a reduction in the power assist braking leading to the vehicle crashing into another vehicle. No warning lights were illuminated. The front passenger side of the vehicle crashed into the rear end of the other. The crash occurred on an unstated off-ramp from a highway to a main street. The air bags were not deployed. The vehicle was drivable. A police report was filed. The vehicle was not destroyed. The vehicle was driven to a certified collision repair center and the contact received a diagnosis stating that the front bumper along with several other things needed to be repaired. The vehicle was repaired. The contact was notified that the VIN was included in the NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES) however, the parts was not available; the VIN was not included before the crash. The manufacturer was made aware of the failure and confirmed that the remedy was not available. The failure mileage was 3,909.

SERVICE BRAKES — Filed 07/06/2024

Safety features did not work. I was parking and when brakes were pressed car accelerated instead of stopping, plowing into the car ahead and two additional cars. No automatic braking, no manual braking. The car is now in a BMW shop for repairs and evaluation. My warning features did not activate.

VISIBILITY/WIPER — Filed 02/02/2024

- As we were driving down a largely empty highway ([XXX] near Pollock Pines, CA), we heard an extremely loud bang. We looked back and the large rear sunroof (the non-moving one) had exploded - the glass was crazed with shatter fragments and continued to audibly crackle for several minutes. No significant sections of the glass had fallen out, but there were small splinters of glass (< 1mm in size) all over the cabin including on our 4 month old in the rear seat. - The vehicle is currently at the dealer service center awaiting service. It is available for inspection on request. As far as I know it has only been inspected by me and the dealer service representative. - The explosive sound caused a significant distraction while driving, and the glass fragments that rained into the cabin resulted in a minor injury to my hand and posed a risk of internal and external lacerations to all of us. - At no point were there any warnings prior to the explosion. Afterwards, there were also no warnings, though the problem was obvious. There are several nearly-simultaneous reports of this on new X5s: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER — Filed 10/19/2023

My 2024 BMW caught on fire while I was driving it. A couple weeks prior my dashboard went out but resolved on its own in 24 hours. Before the fire I had no other issues with my vehicle. My insurance company was notified the night of the incident. However they didn’t start the investigation for 2 weeks until after I called to get an update. I then contacted BMW who has now started an investigation alongside my insurance company.

ELECTRICAL SYSTEM — Filed 08/25/2023

The contact owns a 2024 BMW X5. The contact purchased a separate safety package through BMW known as the parking assistance package. The parking assist feature would show the driver the vehicle's intended reverse path on the display screen, the feature then puts the vehicle into the best starting position and steers automatically into the space. The contact stated that while using the feature, the vehicle failed to stop as needed and the vehicle crashed into the back wall of her garage without warning. The air bags did not deploy upon impact. The contact was not injured and a police report was not filed. Both the dealer and the manufacturer were notified of the failure; the vehicle was taken to the dealer and remained in the dealer's possession. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 1,300.