2023 BMW X7 Complaints

POWER TRAIN — Filed 08/28/2026

I am requesting that BMW North America open a formal Customer Relations case regarding a front differential failure on my 2023 BMW X7 M60i. At approximately 60,000 miles, I began experiencing a whining/howling noise that increased with vehicle speed, along with a metallic grinding noise from the front drivetrain area. The vehicle was subsequently diagnosed, and during the diagnostic process the front differential fluid was drained and inspected. A significant amount of metal shavings and metallic debris was found in the differential oil, indicating internal component wear. I have photographs documenting the contaminated fluid and metal particles. As an initial attempt to address the issue, the front differential fluid was replaced. However, the fluid change did not improve the condition or eliminate the noises. Due to the continued symptoms and evidence of internal wear, the front differential ultimately required replacement. I am particularly concerned because this vehicle has been serviced exclusively by BMW since new and maintained in accordance with BMW's recommended maintenance schedule. To my knowledge, front differential fluid service is not included in BMW's standard maintenance program or service recommendations for this vehicle. As a result, I relied upon BMW's maintenance requirements and had no reason to believe additional preventative service was necessary. This X7 M60i is also our third BMW vehicle. The failure of a major drivetrain component on a properly maintained vehicle at approximately 60,000 miles was both unexpected and disappointing. I respectfully request that BMW North America review the diagnosis, repair records, and supporting photographs; determine whether similar failures have been reported on comparable X7 M60i vehicles; consider goodwill reimbursement for the front differential replacement; and conduct an engineering review of this failure for future tracking and analysis.

SERVICE BRAKES — Filed 05/28/2025

On May 28, 2025, my 2023 BMW X7 underwent BMW recall B340224. Repair Order 669956 specifically states: “0077067 REPLACING INTEGRATED BRAKING SYSTEM.” After this recall repair and replacement of the Integrated Braking System, the vehicle began experiencing abnormal and potentially dangerous braking behavior that did not exist before the recall repair. The brake pedal can initially feel unusually soft or have excessive travel, followed by sudden and aggressive braking. In slow traffic and stop-and-go driving, the brakes can also feel as if they are sticking or not releasing normally, causing the vehicle to jerk when stopping or starting. The problem is significantly worse in hot weather and heavy traffic. After approximately 10 miles of highway driving, the braking behavior may temporarily improve. I have repeatedly reported that these symptoms began after BMW replaced the Integrated Braking System under recall B340224. Despite multiple service visits and substantial repairs, the safety problem remains unresolved. Most importantly, I have repeatedly asked BMW to investigate the Integrated Braking System that was replaced under the recall as the possible source of the problem. BMW has not properly investigated or addressed that component despite the clear timing between the recall repair and the onset of the braking symptoms. Most recently, the vehicle was left with the BMW dealer for approximately one week regarding this continuing safety complaint, but no repair or meaningful inspection of the Integrated Braking System was performed before I retrieved the vehicle. The vehicle and the replaced braking system remain available for inspection. I am requesting that NHTSA investigate whether the Integrated Braking System replacement performed under recall B340224, or the recall remedy itself, may be related to this continuing braking safety defect.

POWER TRAIN — Filed 07/06/2026

The mechatronics unit failed in the automatic transmission. Vehicle was no longer in gear causing it to stall, and drivetrain warning message was produced. This happened twice in the same day July 6th 2026. BMW was contacted, they retrieved the vehicle. Since the problem was intermittent they scanned the vehicle logs and sent to BMW North America for diagnosis. Initial repair was reprogram. During the test drive vehicle stalled directly out side of dealership and was pushed back in. On July 20th vehicle was diagnosed with a failed mechatronics unit which controls the transmission internally. Repair was authorized and vehicle returned on July 25th. During a test drive I asked the lead technician if this was a common failure, he stated this is the third repair of this nature they have performed. After some research this part was responsible for a stop delivery order on other vehicles manufactured during certain build dates.

STRUCTURE,LATCHES/LOCKS/LINKAGES — Filed 06/18/2026

My [XXX] wife and I drove to a cardiac doctors appointment having just had a [XXX]. Upon arriving the passenger side door would not unlock. Tried opening with the interior door handle and it would still not open. Tried exterior door handle and could not open. Contacted BMW emergency they tried to remotely open did not work. Called dealership they said to try double pulling interior handle twice which of course we had already tried still wouldn’t open. MY WIFE WAS TRAPPED WITH NO WAY TO GET OUT decided to try driving to dealership rather than calling fire department. Upon arriving the service provider tried to open but couldn’t do so. All this time my wife is sitting there with no way out other than trying to literally drag her over the center console which would cause her great pain. The service provider asked us to wait until a mechanic got off lunch and hoped that he could help otherwise she said 911 would have to be called. When mechanic arrived he couldn’t open and said that he also couldn’t open door panel because door has to be open to do so. The interior door handle was frozen so he decided to pull with great force and a horrible breaking noise was made and the door finally opened. The estimate to repair was $2320.00. With great effort from my service provider and an assist from the dealership itself BMW agreed to pay most of bill and only charged for parts $94.33 which I paid. I BELIEVE THIS IS A MAJOR SAFETY VIOLATION. THE INTERIOR DOOR HANDLE SHOULD NOT LOCK UP AND BECOME NON OPERATIONAL .HAD THERE BEEN A FIRE OR UNDERWATER THERE WAS NO ESCAPE FOR MY WIFE. This is a 2023 BMW X7 61000 miles no accidents perfect condition INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VISIBILITY/WIPER — Filed 09/19/2022

The vehicle has a glare issue affecting the side mirrors, which impacts visibility while driving. The glare appears to be caused by reflective chrome trim on the dashboard near the air vent, which reflect light into the side mirrors under certain lighting conditions. this creates a safety concern and affects my ability to comfortably and confidently operate the vehicle. the issue has been demonstrated to the dealership on multiple occasions, including prior to June 17th, but does not appear to have been fully documented or resolved. i have also observed similar reflection behavior in other BMW vehicles once pointed out, suggesting this may be related to design or materials rather than an isolated issue. "This occurs intermittently depending on sun angle/lighting conditions",

SERVICE BRAKES — Filed 08/28/2025

I ATTEMPTED TO HAVE SAFETY RECALL 24V-104(INTEGRATED BRAKE SYSTEM MALFUNTION) PERFORMED AT BMW DEALERSHIP BMW AUSTIN, 7011 MCNEIL DR. AUSTIN, TX 78729-7687 PHONE (512)343-3570 ON AUGUST 28 2025 AT 11;00AM WITH JASON SANTOSUOSSO. THIS SERVICE ADVISORY TOLD ME THE RECALL IS NOT COVERED, BECAUSE MY VEHICLE HAS 36,100 MILES-JUST 100 MILES OVER THE 36,000-MILE FACTORY warranty. HE INFORMED ME THAT BMW 'DENIED" THE REPAIR AND THA I WOULD NEED TO PAY $1900. OUT OF POCKET, (INCLUEDE OIL CHANGE $329), EVEN THOUGH THIS A FEDERAL SAFETY RECALL. AS PER NHTSA REGULATIONS, RECALL REPAIRS MUST PERFORMED FREE OF CHARGE, REGARDLESS OF MILEAGE OR WARRANTY EXPIRATION, REFUSING TO PERFORM A BRAKE-RELATED SAFETY RECALL DUE TO MILEAGE IS NOT ONLY UNREASONABLE BUT APPEARS TO VIOLATE FEDERAL LAW. THE VEHICLE REMAINS UNREPAIRED AND POSES A POTENTIAL SAFETY RISK TO MYSELF AND OTHERS. I AM REQUESTIG THAT NHTSA INVESTIGATE THIS DENIAL OF SERVICE AND ENSUERE THAT BMW ANT ITS DEALERSHIPS COMPLY WITH THE RECALL LAWS.

ELECTRICAL SYSTEM,UNKNOWN OR OTHER — Filed 07/03/2025

We are the original Owner of a 2023 BMW X7 with 17,500 miles. The past 2+ months the screen/display will go blank for up to 30 seconds while driving the vehicle. Obviously this is a serious safety issue. We took the vehicle for service where it was originally purchased at BMW I will say, this issue is very disappointing, scary, and disturbing. The vehicle was originally brought into service on 7/3 and no resolution for the problem has been presented as of yet. According to the Service Advisor, multiple software updates have been applied and the screen/display has been replaced twice, still no resolution. Brought back into Dealership on 7/23/2025 for the same repeated and dangerous issue Brought back again on 8/3/2025 for the same repeated issue. We were promised it was fixed. Drove the car 4 hours, and once again the screen/display went blank.

SERVICE BRAKES — Filed 07/31/2025

> Seller: RHollenshead Auto Sales Inc. > Auction Listing: [XXX] (Simulcast Live, Sale Date: [XXX]). > Violation: Auctioning 2023 BMW X7 (VIN: * [XXX] **) with **OPEN Recall 24V-104** (brake defect). > Law Broken: 49 U.S.C. § 30120. > Demand: Enforce repair. > Evidence: BMW VIN check confirms open recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES — Filed 02/01/2024

Recall has been active since Feb 2024 and no fix has been made available.

SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC) — Filed 11/26/2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC) — Filed 10/29/2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC) — Filed 02/12/2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

SERVICE BRAKES — Filed 02/01/2024

Recall 24V-104 was issue in February 2024 and no remedy is available as of October 2024

SERVICE BRAKES — Filed 02/01/2024

I received a recall notice in Feb of 2024 for a faulty integrated brake module and issues with the antilock breaking system which may result in seemingly catastrophic issues. There is still no fix for this issue-- 9 months seems like a long time to be driving around a car which may "lose control". I'm not sure if I am safe in my car. I'm not totally sure if this is a reasonable amount of time? But I wanted to report this because it seems worthy of a complaint... Thank you for your time.

SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC) — Filed 10/08/2024

The contact owns a 2023 BMW X7. The contact stated while her husband was driving at an undisclosed speed, the automatic emergency braking system engaged while there was no nearby obstacle or vehicle. The vehicle was taken to the dealer, where the contact was advised that the forward collision avoidance system was sensitive and needed to be adjusted in the infotainment settings. No further assistance was provided. Additionally, the contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

POWER TRAIN — Filed 09/06/2024

While driving on a highway the message power train malfunction appears on screen and engine shut off only allowing me seconds to coast to edge of road it was at night we could have been hit from behind we were able to push it further off the highway I tried restarting it over and over about 10 minutes went by it started we proceeded to get to a safer area then had it towed in to bmw dealership [XXX] then dealer called said fixed pickup on 9/10 they said it was a update problem I drove out went about 3 miles exact thing happened again and I was on a very busy city intersection with people yelling at me to go thru light I started and restarted about 8 times then I proceeded back to dealership scared to death they took the car back then it stayed this time for 21 days they said this time it was Valvetronic and Mechatronic totally 8,887.50 but under warranty my car only had 6,736 miles on it I have all the invoice if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES — Filed 09/30/2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM — Filed 07/01/2024

We are unable to sell the car because it’s listed as unsalable because of the recall and we are unable to drive the vehicle. BMW should replace the vehicle at their cost.

SERVICE BRAKES — Filed 09/11/2024

I took my X7 to Habberstad BMW to have this brake safety recall done. The dealer said they do not have the parts available and have no ETA. I do not feel safe driving this car with the braking system not working 100% efficiency. I am on month 24 of a 36 month lease with BMW financial and I would like BMW to buy back this car and terminate my lease. This recall has been announced for a few months now and to not have a fix yet for a braking safety issue is unacceptable.

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES — Filed 09/12/2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while reversing out of parking space at approximately 3 MPH, the brake pedal was depressed to stop the vehicle to shift to drive; however, the brake pedal was difficult to depress. The contact stated that several unknown warning lights were illuminated. The messages "Reduced Braking Assist", "Parking Brake Malfunction", and “Service Required” messages were displayed. The contact stated that the vehicle stopped when the parking brake independently engaged. The contact drove the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES — Filed 09/11/2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The local dealer and another dealer, East Bay BMW (4350 Rosewood Dr, Pleasanton, CA 94588), were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ELECTRICAL SYSTEM — Filed 09/13/2023

See attached document for complaint

SEATS — Filed 09/13/2023

See attached document for complaint

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 06/29/2023

On June 29th, 2023 at approximately 8:45 AM we were pulling into a parking space slowly tapping the brakes to slow and stop the vehicle. About 2/3 of the way into the parking stall around 3 or 4 feet from the curb, the vehicle actually accelerated while pressing the brake jumping the curb. We pressed on the brakes again and the car accelerated even faster crossing the sidewalk crashing into a building. We believe the brakes caused the SUA (Sudden Unintended Acceleration) accelerating the vehicle twice and the vehicle failed to apply the brakes. We believe this would've been caused by a computer error on the vehicle. We also believe the vehicle to initiate the two safety systems failed, Crash Imminent Braking & Dynamic Brake Support thus being able to avoid the accident. To the best of our knowledge, no warnings or alerts were displayed on the vehicle before the crash. We had BMW inspect the vehicle and no defective part was found and the black box indicated the vehicle was accelerating a few seconds before the crash. We do not disagree with this and informed BMW that the car was accelerating on it's own.

BACK OVER PREVENTION — Filed 11/22/2022

The contact owns a 2023 BMW X7. The contact stated that after placing the vehicle in reverse with the back-up assist feature activated, the vehicle struck the other vehicle behind. The contact stated that the automatic brake assist feature failed to operate as designed, causing the vehicle to strike the rear tire of the other vehicle. There was no warning light illuminated. The contact depressed the brake pedal, and the vehicle was able to stop. There was no damage to the other vehicle. The dealer was contacted, and the contact was able to schedule an appointment. Additionally, the contact was concerned about water on the screen and a possible electrical fire after the vehicle had gone through the car wash. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 200.