2025 Buick Envista Complaints

ELECTRICAL SYSTEM — Filed 10/02/2026

Main entertainment screen goes blank everytime I turn the car on . Will flash on and button stuck

ELECTRICAL SYSTEM — Filed 09/20/2026

The contact owns a 2025 Buick Envista. The contact stated that while driving at an undisclosed speed, the radio screen went black. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The dealer was contacted, and an appointment was scheduled. The failure mileage was approximately 10,000.

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM — Filed 09/15/2026

Vehicle starts on it own. Two incidents where it has started without any commands / activation on fobs

UNKNOWN OR OTHER — Filed 09/15/2026

COMPLAINT REGARDING MANUFACTURE’S FAILURE TO PROVIDE A TIMELY RECALL REPAIR I am filing a formal complaint against General Motors (Buick) for failing to provide a timely remedy for an active federal safety recall on my 2025 Buick Envista. BACKUP CAMERA, 2025 BUICK ENVISTA. The vehicle is subject to a critical safety recall, but the manufacturer and authorized dealerships have failed to make the necessary replacement parts or software remedies available within a reasonable timeframe. I have contacted the manufacturer and my local dealership, but I have been informed that parts/remedies are unavailable, or I have been given an indefinite timeline for the repair. As a result, I am forced to drive a vehicle with a known, un-remedied safety hazard, posing an immediate risk to myself, my passengers, and others on the road. Under federal law (49 U.S.C. Chapter 301), manufacturers are required to remedy safety defects within a reasonable time after notification. The current delay constitutes a failure to comply with this statutory obligation. I request that NHTSA investigate General Motors' delay in distributing this safety recall remedy and compel the manufacturer to provide an immediate fix, an interim safety solution, or a loaner vehicle until my vehicle can be made safe.

TIRES — Filed 06/20/2026

I was driving on a Chicago expressway with my family when the tire pressure light came on, within 3 mins and before we could safely pull over the tire shredded and eventually the entire middle part of the tire came off and we were thankful there was a lot of traffic so we had to slow our speed because the inner part of the tire came off and it rolled to the side of the expressway. This could have been catastrophic if another car on the expressway tried to avoid or hit the rubber part of the tire while they were driving. We had to backup an on ramp because there was no safer alternative. We were able to put on the spare and find a tire shop that was affordable to replace the tire.

SERVICE BRAKES — Filed 06/11/2026

To the Vehicle Safety Complaint Division: I am filing a safety complaint regarding brake service performed on a 2025 Buick Envista (VIN: [XXX]) by Suburban Buick GMC of Troy, 1850 W Maple Rd, Troy, MI 48084, an authorized GM dealership. Safety Issue: The vehicle was brought in on XXX with brake pulsation at 20,689 miles. Suburban performed rotor resurfacing on all four rotors and certified the repair as complete and verified on XXX. On XXX — 13 days after Suburban certified the repair — Moran Buick GMC of Sterling Heights found the rear rotors causing the identical brake pulsation symptom. [XXX]'s service advisor determined the rear rotor was rubbing against another component and stated in his professional opinion that Suburban's prior service caused the condition. The corrective repair was processed as a GM warranty claim. Safety Concern: A certified brake repair on a 21,342-mile vehicle failed within days of service. The failure involved the braking system — a safety-critical component. The original service manager dismissed the customer's safety concern by stating failure would depend on "how you drive." Dealer: Suburban Buick GMC of Troy, Registration Number XXX, operated by Lithia Motors, Inc. (NYSE: LAD) Supporting Documentation: Two authorized GM dealer repair orders documenting the failed repair and corrective service are available upon request. I respectfully request confirmation of receipt of this complaint and assignment of a case or reference number. I am available to provide any additional documentation or information required to support this complaint. The complete documentary record, including both repair orders, the independent inspection findings, and the complete correspondence record with Lithia Motors corporate, is attached. Sincerely, [XXX] Authorized Representative for [XXX] [XXX] [XXX] Attachments: — [XXX] v. Lithia Motors Document Package (Exhibits INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER — Filed 03/27/2026

Since purchasing this unit on 06/14/2025, I have taken this car in for many issues, including the digital dashboard going out multiple times and the AC unit stopping working. I have attached the service history ticket for your records. This unit is deemed to fall apart here shortly. Not even a year old, and the AC has already gone out 3-4 times. Most important is the dashboard that shows speed and other important information I will use to drive.

UNKNOWN OR OTHER — Filed 02/12/2026

See attached document for complaint.

STRUCTURE,VISIBILITY/WIPER — Filed 09/01/2025

Wiper blades are not compatible with after market brands due to wiper arm design. Exterior trim. The rear quarter window trim has poor adhesive. Causing chrome panel to bend and detach while vehicle was one highway.

VISIBILITY/WIPER — Filed 03/26/2026

The contact owns a 2025 Buick Envista. The contact stated that while driving during heavy rain, the windshield wiper fractured in half, resulting in poor visibility while driving. The vehicle was taken to an independent mechanic, but the part to repair the vehicle was unavailable. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 15,266.

ELECTRICAL SYSTEM — Filed 12/03/2025

Window will not go back up. Also when the windows are Locked ( Light indicator on) THEY STILL GO DOWN. My driver window was half way down and would not go back up. The Fuse was checked and Did not need to be replaced. Approximately 6 hours later window went back up.. WEIRD

ELECTRICAL SYSTEM,EXTERIOR LIGHTING — Filed 12/03/2025

Passenger window will go down while LOCKED. Strange noise from front cabin

ELECTRICAL SYSTEM — Filed 12/01/2025

The vehicle’s infotainment/display screen (center touchscreen system) malfunctions. The screen flickers, freezes, becomes unresponsive, and frequently fails to connect. The malfunction creates a safety concern because the screen controls critical functions such as navigation, rear-view camera display, Bluetooth/phone connectivity, and vehicle settings. When the screen freezes or flickers, I am unable to safely access navigation or hands-free phone features, causing distraction while driving and increasing the risk of an accident. The issue has occurred repeatedly during normal vehicle operation. There were no warning lamps prior to the malfunction. Symptoms include screen flickering, freezing, delayed response, and loss of connectivity. These symptoms began intermittently and have progressively become more frequent over time.

FUEL/PROPULSION SYSTEM — Filed 09/06/2025

On August 13, 2025, I purchased the 2025 Buick Envista from DeMontrond in Houston, Texas, for $31,000.00, with a down payment of $12,000. The car is a gift to my grandson who recently graduated from college and starting a job at the Emory University Hospital. On September 6, 2025, the car had to be taken to be repaired due to a “fuel filler pipe leaking”. I didn’t expect that a brand-new car would need to be repaired for something that seems to be dangerous. The fuel filler pipe is crucial for the safe and efficient transfer of fuel to the vehicle's tank. It connects the fuel cap to the fuel tank, ensuring that fuel flows properly without spills or leaks. A leaking fuel filler pipe can lead to fuel vapors escaping, which can be dangerous and illegal in most states. It can also cause issues with the vehicle's EVAP system, leading to diagnostic trouble codes related to fuel vapor leaks. I contacted General Motors Consumer Department and sent a letter to Mr. Mark Reuss, President of GM requesting that the vehicle be replaced or the money I paid be refunded. They refused to replace the vehicle or refund the money I had already paid. Through this letter, I am requesting your help to have GM recalled the vehicle and that I am provided with a brand-new and safe replacement or to refund me the money I already paid.

ELECTRICAL SYSTEM — Filed 10/02/2025

The infotainment system blacks out intermittently. The speakers will go out along with the infotainment. This has happened on several occasions I have pictures that are dated and time stamped. All the lights on the infotainment went out to include the odometer as I was operating the vehicle. I first thought the vehicle cut off then moments later the infotainment turns on and the speakers and odometer is working again. This has happened intermittently on multiple occasions. The vehicle has gone to the dealer 3 times but they are stating they can’t duplicate. So they can not fix it and issue is not resolved.

UNKNOWN OR OTHER — Filed 11/18/2025

Window shattered over night

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE — Filed 03/16/2025

The contact owns a 2025 Buick Envista. The contact stated that the check engine warning light was illuminated. While driving at an undisclosed speed and depressing the brake pedal, the vehicle jerked abnormally before coming to a complete stop. The failure also occurred while attempting to accelerate after stopping at a stop light or a stop sign. The were abnormal grinding sounds intermittently coming from the vehicle while driving at various speeds. The infotainment center also overheated and blacked out intermittently. The vehicle was taken to the dealer, who diagnosed that the sensor was moist after the vehicle had been on the lot for a while. The vehicle was not repaired. The failures persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 700. The VIN was not available.

STEERING,SERVICE BRAKES — Filed 09/14/2025

ON [XXX], (SUNDAY) AFTER DRIVING TO AN EAST LANSING, MI RESTAURANT & SPENDING 1-1/2 HOURS EATING BREAKFAST, I TURNED MY CAR ON AT ABOUT [XXX], AND RECEIVED AN ERROR MESSAGE ON THE DASHBOARD THAT THE POWER STEERING WAS NOT FUNCTIONING. I TRIED BACKING UP, THEN DRIVING FORWARD 3-4 TIMES & THE ISSUE WAS CONFIRMED. I ALSO TURNED THE CAR OFF & ON SEVERAL TIMES WITH THE SAME ERROR MESSAGE APPEARING. I CALLED ON STAR AND THE DIAGNOSTIC TESTS WERE ALL NEGATIVE FOR ISSUES. MY CALL TO ON STAR GOT DISCONNECTED. I TURNED MY CAR OFF. WHEN I TURNED IT BACK ON, THE POWER STEERING WAS WORKING. ON STAR CALLED ME BACK & I REPORTED THAT THE POWER STEERING WAS NOW APPARENTLY WORKING. I THEN DROVE, VERY APPREHENSIVELY, OVER 100 MILES TO MY HOME IN GRAND HAVEN, MI WITH NO PROBLEMS. THIS COULD HAVE PROVED DEADLY IF MY POWER STEERING HAD FAILED DURING THE DRIVE. ON [XXX], (SUNDAY), AT 3:22PM EST, I RECEIVED , IN MY EMAIL, MY SEPTEMBER 'DIAGNOSTIC' REPORT THAT MY ANTILOCK BRAKING SYSTEM HAS AN ALERT THIS MONTH WITH REQUIRES IMMEDIATE ATTENTION. AS OF TODAY, MONDAY, SEPTEMBER 15, I HAVE NOT CONTACTED THE DEALER YET. THIS IS MY 3RD WARRANTY ISSUE SO FAR, MAKING ME EXTREMELY UNSATISFIED (NOT YOUR PROBLEM, I KNOW). MY BACKUP CAMERA CEASED FUNCTIONING & HAD TO BE REPLACED. MY DRIVER SIDE MIRROR GLASS WAS NEVER SEATED PROPERLY AND THE ENTIRE MIRROR IS IN THE PROCESS OF BEING REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE AND ENGINE COOLING — Filed 08/07/2025

See attached document for complaint.

ELECTRICAL SYSTEM — Filed 07/02/2025

The contact owns a 2025 Buick Envista. The contact stated that the infotainment center and instrument panel were intermittently inoperable, while driving at various speeds or while idling. The contact had to turn off and restart the vehicle several times for the systems to operate as needed. The vehicle was taken to the dealer three times. The first time the vehicle was taken to the dealer, the dealer rebooted both systems however, the failure persisted. The second time, the vehicle was taken to the dealer and the systems were reprogrammed; however, the failure persisted. The third time the vehicle was taken to the dealer, the dealer diagnosed that the instrument panel screen needed to be replaced. The dealer stated that the instrument panel screen needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.

UNKNOWN OR OTHER — Filed 07/17/2025

Only had car since March and already had 2 issues. First, I had a check engine light in early May and took it to the shop and the problem was identified as a cracked fuel pipe. Had to wait almost 3 weeks for the park to finally get delivered to the dealership and was able to get fixed on 6/12/25. Then on 7/17/25 check engine light came on again. According to the Buick app, it was coming from my emission/evap system again. Took it the dealership on 7/21/25 and as of 7/27/25 it is still in the shop and they were unable to determine what is causing it. They have reached out to GMC which told them to do a ECU program reset which still didn’t rectify the issue. Already has been in the shop for a week now.

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 07/19/2025

Vehicle: 2025 Buick Envista Incident Date: July 19, 2025 I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury. I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen — let alone within the first month of ownership. GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn’t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic. Please investigate this issue before someone loses their life.

UNKNOWN OR OTHER — Filed 07/19/2025

Vehicle: 2025 Buick Envista Sport Touring Mileage: Under 5,082 miles Issue: Rear side window trim detachment I am reporting a rear window trim detachment that occurred after my 2025 Buick Envista Sport Touring went through a brushless automatic car wash. The driver-side rear window trim completely detached, and the passenger side is now partially detached. The detached piece was found inside the wash tunnel, confirming it came off during the wash. The trim is made of thin black metal and has sharp edges. The remaining trim is at risk of detaching during normal highway use, especially since I live near railroad crossings, and drive in Florida weather conditions including heavy rain, humidity, and heat. Automatic car washes operate at 1,000–1,200 psi, far exceeding any natural wind or rain conditions. This shows that the trim’s adhesive is not strong enough for routine car maintenance, even when used as intended. There was no warning in the owner’s manual advising against automatic car washes. Because the trim is in a blind spot, I cannot monitor it while driving. The dealership told me to retain the loose trim until replacement parts arrive, but that is unrealistic and unsafe. If the trim detaches at highway speed, it could become road debris, potentially hitting another vehicle or causing an accident. I have already reported this issue to the manufacturer, and it is being processed as a warranty repair. However, I was instructed to ensure the loose trim doesn’t fall off, as the dealership is required to return it to Buick. This expectation places unreasonable responsibility on the driver, despite the fact that the part is already failing under normal conditions. This is not cosmetic — it is a safety issue caused by insufficient adhesive or trim design. I respectfully request NHTSA investigate whether this defect warrants a Technical Service Bulletin or recall.

ELECTRICAL SYSTEM,BACK OVER PREVENTION — Filed 03/12/2025

I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warned or indicated there was an issue. This is a brand new vehicle so not even sure why this would have occurred on such a newer vehicle.

UNKNOWN OR OTHER — Filed 04/02/2025

Vehicle Make/Model/Year: 2025 Buick Avenir Component/System Involved: Infotainment Center & Display Gauge Cluster The infotainment center and digital display gauge cluster on my 2025 Buick Avenir intermittently black out either while driving or during vehicle startup. This failure causes both screens to go completely dark and remain unresponsive for several seconds before turning back on. Yes, my vehicle is available for inspection upon request. My safety and the safety of others are put at risk when this occurs. When both screens black out, I am unable to view critical vehicle information such as speed, fuel level, and mileage, which could lead to unsafe driving conditions—especially in high-traffic areas or at high speeds. The issue has been reproduced on multiple occasions. I have taken the vehicle to Jim Ellis Buick GMC of Atlanta for service on two separate occasions for this same issue. The dealership confirmed the problem and attempted to resolve it by reprogramming the radio. However, the issue persists. The vehicle has been inspected and serviced by the dealer but has not been inspected by the manufacturer, police, or insurance representatives to my knowledge. There were no warning lamps, error messages, or noticeable symptoms leading up to the blackout. The problem first appeared shortly after I purchased the vehicle.