2019 Buick Regal Complaints

SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM — Filed 01/31/2023

Dear NHTSA, I am submitting a formal complaint regarding a 2019 Buick Regal, which I purchased as a used vehicle in 2023 with approximately 19,000 miles. Since owning the car, I have added only 14,000 miles, yet I have experienced multiple significant and ongoing issues that raise serious concerns about the safety, reliability, and warranty service associated with this vehicle. Vehicle Problems: Suspension Issues: Shortly after purchase, the car has had persistent suspension problems, which negatively affect stability and ride quality. The dealership has replaced multiple suspension components, but the issue continues and remains unresolved. General Motors (GM) initially agreed to cover these repairs even if my warranty expired and also stated I would qualify for a vehicle buyback. They have now backtracked and are refusing to honor that commitment, despite the ongoing unresolved safety issue Electrical and Transmission Malfunctions: I have reported intermittent electrical and transmission issues to the dealer. These include erratic shifting, hesitation, and occasional system malfunctions. Each time, I have been told they cannot replicate the problems, so no repairs have been made. These issues are intermittent, but they occur while driving and are potentially dangerous. Delays in Repairs and Warranty Coverage: The dealership delayed parts ordering and repairs for my suspension concerns until after my warranty expired. This delay appears to have been intentional, potentially to avoid honoring warranty coverage. Refusal to Service Due to Location (Puerto Rico): I live in Puerto Rico, and both GM and the dealership have stated that they are limited in what they can do for me because of my location. For example, I was told they cannot order a replacement windshield to Puerto Rico, and that what they can do based on a buyback or warranty coverage is limited. I have been patient and waited for the dealership and GM to make things right for 2 years.

SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM — Filed 02/01/2023

My car has had suspension issues for 2 years and I have repeatedly taken the car to the dealership.

POWER TRAIN — Filed 04/21/2025

Intermittent Shift to Park Message Displayed While Vehicle in Park. See #19-NA-206 (through DTC B000A may not be set!). Caused by poor design of shift position switches! This is a KNOWN issue for many GM vehicles including my 2019 Buick Sportback, for nearly 20 years. GM should be made to fix this. In addition to not being able to start car and running down battery because of car power still being on and endangering the personal safety of every person using GM vehicles, it is possible Steering Lock may or may not occur and many vehicle accessories may not operate correctly. GM needs to supply a fix.

POWER TRAIN,ENGINE — Filed 12/30/2023

PCV system failed causing excess pressure to blow out the rear main seal and crankcase seal resulting in an oil leak. No lights and no codes were on the dashboard. The only symptom was a high pitched squealing sound during very cold weather. The problem has been reproduced by the dealer. The problem first appeared the first winter owning the vehicle.

TIRES — Filed 12/22/2024

The contact owns a 2019 Buick Regal TourX equipped with Continental Pro Contact tires, Tire Size: 235/50/R18, and DOT [XXX] . The contact stated that while driving on several occasions at various speeds, he observed what he believed to be the tires vibrating. The vehicle was taken to an independent mechanic where it was diagnosed that the belt separated on the inside of the passenger and drivers rear tires. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 38,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN — Filed 08/26/2024

The contact owns a 2019 Buick Regal. The contact stated after parking the vehicle, the “Shift to Park” message was displayed. The contact shifted the gear shifter back and forth to park until the message disappeared. The vehicle was taken to the dealer where it was diagnosed with a failed gear shifter unit and console. The contact was informed that the gear shifter unit and console needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,500.

SEATS — Filed 07/13/2024

When I was braking at an intersection, the driver's seat broke and slide all the way forward causing me to jam the brake all the way, then the recoil sent the seat flying all the back. After the orignal pop where something broke, the seat freely slides all the way forward and back.

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM — Filed 03/06/2024

Hello, I am the original owner of my 2019 Buick Regal Sportback which shows a "shift to park message when I attempt to shut off the car and the car shifter is in the park position. I am unable to turn off lights, radio, or accessories. This condition runs down the battery and prevents me from starting the car as the shifter stays locked in position unless the car is running. This should be covered under the GM drivetrain warranty. Please help.

POWER TRAIN — Filed 08/16/2023

We are concerned about how safe our vehicle is when in "park". We will, on occasion, get a "Place in Park" message when the shifter is clearly in the park position. The dealership is not aware of any service bulletins or recalls, and since the problem is intermittent cannot offer a clear assessment.

ELECTRICAL SYSTEM,ENGINE — Filed 02/24/2023

The contact owns a 2019 Buick Regal. The contact stated that when he attempted to start his vehicle there was no battery power, and no clicking sounds from the ignition. The contact stated that the instrument panel was blank. The contact stated that he had the vehicle jump started and the vehicle operated normally. The contact stated that the check engine warning light illuminated and then turned off after the vehicle was turned on. The contact also heard an abnormal whistling noise coming from the engine compartment. The contact stated that the dead battery failure was an ongoing failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the battery and electrical system were working as designed. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 6,000.