2020 Cadillac XT4 Complaints

UNKNOWN OR OTHER,SERVICE BRAKES — Filed 11/25/2025

Brakes feel squishy again, feels like it won’t stop, vehicle leak, tpms light on

FUEL SYSTEM, GASOLINE,ENGINE — Filed 11/25/2025

The contact owns a 2020 Cadillac XT4. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that the EVAP pump (Evaporative Emissions System) was leaking. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. Additionally, the contact noticed that the fuel mileage of the vehicle was fluctuating. The contact stated that the vehicle made an abnormal sputtering sound and delayed starting while pressing the Push to Start button. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 56,400.

ELECTRICAL SYSTEM,VISIBILITY/WIPER — Filed 09/01/2025

Rear camera/360 camera works intermittently. Vehicle has been recalled for this exact problem and was taken to dealership for correction. Camera became inoperative again and a camera replacement was paid for out of pocket around early 2025. 6 months later, the issue has started again and camera is inoperative when reversing.

SUSPENSION,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 05/16/2025

MY ABS & STABILITY TRACK SYSTEM IS MALFUNCTIONING WHICH ALMOST CAUSED ME TO LOSE CONTROL OF MY VEHICLE. I HEARD THERE WAS A RECALL ON THE 2019 & 2020 BRAKING SYSTEM. I FOUND THAT INFO ONLINE AFTER DOING A SEARCH

FORWARD COLLISION AVOIDANCE — Filed 03/01/2024

The contact owns a 2020 Cadillac XT4. The contact stated that while driving at an undisclosed speed on the highway, the Forward Collision Avoidance feature indicated that there were pedestrians ahead on the road, but there were no pedestrians on the road. The contact stated that later, while pedestrians were present, the Forward Collision Avoidance feature failed to operate as designed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 73,000.

POWER TRAIN — Filed 03/21/2025

I was in slow traffic and my check engine light came on then the parking brake engaged. My car stopped and I could not disengage the parking brake so the car could shift gears. I turned my car off for several minutes. When I turned the car back on, the check engine light and parking brake turned off and I was able to shift gears again.

BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE — Filed 03/01/2025

The recall i have listed below is a safety issue regarding the vehicles inability to properly stop for pedestrians, objects, traffic, backing up due to camera / software failure. This was fixed in 2022 on my car per the recall. everything worked great until it started happening again 12/2024 and they replaced the module now at an expense to me. it seemed to work for about 1 month and Now its 3/2025 and i continue to have this issue intermittently keep happening and they can't seem to find the problem. It happened in January, Feb, and March of this year. [XXX] — Cadillac XT4 rearview camera failures have caused a recall of more than 10,000 SUVs equipped with optional Surround Vision features. Recalled are 2019-2020 Cadillac XT4 vehicles with video processing modules (VPM) that may lose communication with the rearview cameras. This will cause the rearview camera image to fail. GM opened an investigation in August following backup camera failures in 2020 Cadillac XT4 SUVs. The automaker found increased warranty claims for camera failures on 2019 and 2020 XT4s. GM also received nearly 850 field reports between December 28, 2018, to September 19, 2022. According to General Motors, the problem with the video processing module is a software anomaly that allows the communication issues. A Cadillac XT4 driver may notice a problem if the backup camera image is replaced with a black or blue screen. Cadillac expects to mail XT4 recall letters January 9, 2022, and dealers will update the processing modules. In addition, the video processing modules will be replaced in 2019 Cadillac XT4 SUVs. Cadillac XT4 owners who want to learn more about the recall should call 800-458-8006 and ask about rearview camera image recall number N222373320. from this website: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES, HYDRAULIC,TIRES,ENGINE — Filed 03/05/2025

The contact owns a 2020 Cadillac XT4. The contact stated while driving 30 MPH and depressing the brake pedal, the vehicle failed to respond as needed. Several unknown warning lights were illuminated on the instrument panel. The contact stated that after purchasing the vehicle, the vehicle started shaking abnormally while driving. The contact pulled over the right side of the road and turned off the vehicle. The contact was able to restart the vehicle after several minutes. The contact was that while at the residence the vehicle was turned off and failed to restart. The vehicle was taken to Pep Boy and upon inspecting the vehicle the technician noticed oil was leaking from the brake master cylinder, the rear struts, and the shocks. The local dealer was contacted; however, the contact was informed that there were no recalls on the VIN for the failures. The contact stated that the failure persisted. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the battery needed to be replaced and that the tire pressure was low. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 83,376.

ELECTRICAL SYSTEM — Filed 01/16/2025

I have a Cadillac XT4 with 33K miles. Last week my battery was dead. As a senior citizen who is a widow it is important that I not be stuck in a situation where I cannot get my car started which is why I am diligent with my maintenance. After I finally got my car to the dealership where I was charged $425 for the battery I started to investigate other owners complaints of this nature. Based on simple Google searches, It appears that the XT4 has alot of battery problems. This puts the driver in a dangerous situation. I called GM helpdesk who said that there is no recall at this time, but if there is one that I will be notified. Why wait? I know this may not seem like a huge safety problem to you like airbags etc, but the battery being dead with no prior indication puts people in a dangerous situation. I appreciate what your agency does and thank you for reading this

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,LANE DEPARTURE — Filed 11/20/2024

I have a 2020 cadillac xt4. When I first purchased the car in 2021, it already needed a new battery. Since owning the vehicle, I've had to change the battery two times already with 3 years. When I go to start the car (push start) sometimes the car wouldn't turn over or turn on and my dash board would illuminate stating service stabilitrak. Sometimes it would take like 5-8 tries before the car turned on. When it did turn on, my check engine light came on, I couldn't accelerate beyond 43 miles, my braking system was not working and a lot of features on my car stopped working like the lane assistant didn't work, and neither did my cruise control, or emergency braking. Took it to O'Reilly and bought a new battery. Once I installed the new battery, the check engine light disappeared and the car started driving fine again.