2019 Chrysler Pacifica Complaints

AIR BAGS,FORWARD COLLISION AVOIDANCE — Filed 06/23/2026

For a few weeks prior our windshield wipers would start and were unable to be switched off. Then would just randomly stop. Then we got completely stopped on a major road during rush-hour with my whole family in the car. The car moved itself to park at a stop light. When we were stopped, everything in the car was going haywire. FCW unavail, ABS unavail, check engine light, wipers going, couldn't use turn signals or hazard lights. I turned the car on/off multiple times to get it to work. We were stuck in the middle of a busy road above a highway with cars exiting during rush hour. Cars moving fast around me with my whole family in the car. Could have caused major accident. Chrysler dealer could not help right away. Took to own mechanic. Recreated issue, replaced Aux Battery (which should NOT have all safety features tied to it), and re-flashed 3 modules that were ruined from this. Thought this was fixed but next time out, same things started happening, but now says to service airbags as well. I will not have my family in the car with an airbag malfunction. Now saying 2-4 thousand to fix, more modules fried and ONLY the beginning. Car has only been inspected by dealer to pull codes, then mechanic. Like I said the windshield wipers were going and couldn't be controlled but no other warning lights. This did not indicate a battery failure and EVERY safety feature to be turned off. This is not designed/wired correctly and I need Chrysler to take action on this situation. My whole family could have been seriously injured and any other Chrysler with this design needs to be fixed or taken off the road.

UNKNOWN OR OTHER,ENGINE,FORWARD COLLISION AVOIDANCE — Filed 07/03/2026

The vehicle intermittently displays a "Stop Safely – Vehicle Will Shut Off Soon" warning message accompanied by a turtle icon while driving, most often at highway speeds above approximately 50 mph. There is no consistent pattern or condition that triggers the warning. When the warning appears, I must immediately attempt to pull off the roadway because the vehicle indicates it will shut down. This creates a significant safety hazard, especially on interstate highways or roads without a safe shoulder. If the vehicle is turned off and restarted, the warning message disappears, but the check engine light remains illuminated. After the next ignition cycle, the check engine light also disappears, leaving no visible indication of the problem. The issue began occurring approximately once per year but has become progressively more frequent. It now occurs almost daily. During a recent 300-mile trip, the warning appeared four separate times. It also commonly occurs twice during a 60-mile drive. The increasing frequency has made the vehicle unreliable and unsafe to operate on highways. The vehicle has been taken to an authorized Chrysler dealership. However, the dealer stated they cannot diagnose or repair the problem unless the warning is actively displayed when the vehicle arrives. Because the warning clears after restarting the vehicle, the dealer has been unable or unwilling to identify the cause or perform a repair. I also contacted Chrysler customer service. I was informed that because there is no recall related to this issue, they could only refer me back to the dealership for diagnosis under any applicable warranty coverage. This defect poses a serious safety risk because the vehicle may lose propulsion while traveling at highway speeds, requiring an emergency maneuver to reach the shoulder while surrounded by fast-moving traffic. I am concerned that this could result in a rear-end collision or other serious crash if the warning occurs where there is no safe place

STEERING — Filed 05/24/2026

The steering "sticks" on either right or left hand curves (more left than right) under normal driving circumstances on paved roads. This causes a "jerk" when returning the wheel to center, after or as the vehicle is coming out of the curve. Definitely concerning. Noticed shortly after we purchased the van with 100,000 miles on the odometer.

STRUCTURE — Filed 12/01/2024

Over a year ago I noticed several paint bubbles along the front edge of the hood above the grille. This is widely reported issue with the 2017–2020 Chrysler Pacifica. I brought the vehicle to a dealer in Cleveland, Ohio for an estimate in February 2025 and requested that a warranty/goodwill claim be submitted to Stellantis/Chrysler. Since then, I've followed up several times by phone but haven't received any updates. Unfortunately, the paint issue has continued to worsen. Could you please let me know if you're able to assist with this matter? Thank you!

ENGINE — Filed 07/06/2026

A misfire code came up. Had plugs done.. didn’t solve problem now blowing white smoke burning antifreeze. Head gaskets bad. We just bought this 2019 7 months ago. And it only had 68,000 miles on it now 71000 miles on it. We thought we would get the newer better vehicle and having engine problem in a car that we paid 22000 dollars for. Going to be an expensive fix on a problem that shouldn’t be occurring on a car with that mileage.

STEERING,POWER TRAIN — Filed 06/20/2026

Powertrain: harsh, jerky shifting, violent, lurching gear changes, pause before engaging and high revving and lack of acceleration, mostly noticed at 50-60mph Steering PE25009 - catching or sticking when making minor or gradual turns in either direction when the steering wheel is positioned near the 11 o'clock or 1 o'clock positions. It requires extra force to break free and jerks the steering

STEERING — Filed 06/13/2026

When driving around curves the electric steering is malfunctioning. Making it unsafe to drive almost like it is sticking then when you correct it, it frees up and over corrects. This has been going on for some time now and keeps getting worse and worse. After a little research it seems a lot of other people are having this problem

ELECTRICAL SYSTEM — Filed 06/07/2026

The entire electrical system is messed up. There will be times it works fine but all of a sudden while driving the odometer will switch between mph and kilometers, it'll change the screen, heated seats/steering wheel will turn on or off, it'll change the air system, the stop/start frequently goes out, we've had to replace both batteries and within a few months are having to replace both again. The transmission has a lot of issues as well and it's not safe while driving it'll "jump" or stall while shifting gears.

STEERING,ELECTRICAL SYSTEM — Filed 10/01/2025

2019 Chrysler Pacifica. The vehicle has ongoing steering, electrical, and power steering/EPS failures. The steering wheel intermittently jerks/pulls while driving, the vehicle has experienced random loss of steering assist, and the electrical system cuts out or malfunctions during normal use. The steering wheel lights and backup camera guidelines also disappear during driving sessions and only return after fully restarting the vehicle. The exact root cause is UNKNOWN, but the affected systems appear to include the EPS/power steering system, steering/suspension components, battery/electrical system, and possibly related control modules. My safety and others’ safety were put at risk because the vehicle has lost steering assist and had electrical failure while being driven, including a prior failure in an intersection. When the steering assist drops or the wheel jerks, the vehicle becomes difficult to control. This is especially dangerous because I transport my family in this vehicle. The issue has been reported repeatedly since purchase. The vehicle was inspected/repaired through Carvana/SilverRock’s repair process at Brockman Automotive, including rack and pinion/steering-related work. After that repair, the vehicle continued to drift and handle improperly. A later independent inspection at Davidson Automotive identified a loose/not properly secured tie rod, alignment problems, and a failed auxiliary battery. The shop could not complete deeper diagnostics until those prerequisite issues were corrected. The vehicle has also suffered abnormal front tire wear after the steering/alignment problems. Warning/symptoms before or during failures include steering wheel jerking/pulling, clunking/clanking/grinding/groaning noises, vehicle drift, service start/stop warning, electrical malfunctions, intermittent steering wheel control/light issues, loss of backup camera guidelines, and loss of steering assist. The vehicle/component is available for inspection upon request.

VISIBILITY — Filed 05/15/2026

The contact owns a 2019 Chrysler Pacifica. The contact stated while the vehicle was parked in a parking lot, the contact noticed that the lower passenger's side of the windshield, underneath the windshield wiper had cracked without impact. The insurance company was contacted and informed the contact that the repair would not be covered because the failure was a known factory defect. The dealer and the manufacturer were not yet contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 186,000.