2018 Dodge Journey Complaints

BACK OVER PREVENTION — Filed 09/04/2026

I own a 2018 Dodge Journey Crossroad V6. I am submitting this complaint because I have experienced multiple serious and recurring problems with the vehicle. The vehicle has had multiple transmission repairs/replacements. I have spent a significant amount of money addressing transmission problems, yet I continue to have major mechanical issues with the vehicle. The vehicle is also experiencing catalytic-converter/emissions-system problems. The check-engine light is on and the vehicle has produced diagnostic trouble codes P0420 and P0430, indicating catalyst-system efficiency problems affecting both banks. I am concerned about the reliability and safety of continuing to operate the vehicle with these issues, particularly given the repeated mechanical problems I have already experienced. Another significant safety concern is the factory backup camera. The camera intermittently glitches and the image can suddenly appear upside down. This makes the rear-view display unreliable and potentially prevents the driver from accurately seeing people, vehicles, or objects behind the vehicle while backing up. The problem is intermittent, which makes it especially concerning because the driver cannot reliably know when the camera will malfunction. I am requesting that NHTSA document these problems and investigate whether there are known defects or safety issues affecting 2018 Dodge Journey vehicles, particularly regarding the transmission, catalytic-converter/catalyst-system problems, and malfunctioning backup camera.

BACK OVER PREVENTION — Filed 12/31/1969

My rear view back up camera flipped upside down.. then it would have lines in it like an old tv.. now it’s just black and doesn’t work at all. There is a recall for my model just 1 year newer than mine. Can you help me!

EXTERIOR LIGHTING — Filed 09/18/2026

Technician notes exterior headlight assembly is defective and not reflecting bright.

AIR BAGS — Filed 02/10/2024

Air Bag in the steering wheel. we took it back to the dealership for them to fix or do something about it and they refused to. No warning at all.

ELECTRICAL SYSTEM,ENGINE — Filed 08/19/2026

Sitting at red light and with out warning car turns off I place it in park and try to start car again as soon as I push the ignition to crank the car a huge explosion from under the hood blew the hood backwards striking the a-piler to the driver's door trapping me inside the car as flames were observed coming through the dashboard had to forcefully kick driver side window out of frame to dive out of the car because the door being jammed shut

EXTERIOR LIGHTING,AIR BAGS — Filed 08/25/2026

First Complain is that I was driving my 2018 Dodge Journey SE 2.4L across the interstate in [XXX]. My friend was sitting in the Passenger's seat when all of a sudden a loud popping noise happened and the airbag in the headrest popped out and almost hit my friend in the head. The second issue is that the headlight assemblies that was replaced under a recall in 2022-2023 due to a reflective issue. Well the the recall assemblies are now collecting moisture bad and are blowing my headlight bulbs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BACK OVER PREVENTION — Filed 08/01/2025

The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was taken to the dealer; however, the vehicle was not inspected. The contact was informed that an unknown recall was not associated with the VIN. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received an unknown recall notification with a similar failure description; however, the VIN was not under recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.

UNKNOWN OR OTHER — Filed 08/15/2026

The factory-installed ParkView rear backup camera on my 2018 Dodge Journey is suffering from an intermittent, severe component failure. The video display randomly flips completely upside down while reversing. Frequently, the system fails entirely, leaving a completely blank or black screen on the center infotainment console.

WHEELS,SERVICE BRAKES,VISIBILITY/WIPER — Filed 08/01/2025

The brake calipers and brake rotators in the front are a safety concern. In other recalls the rear calipers and rotors have been flagged for recall. The front also has the same issue. Unrelated the visibility of the front windshield is extremely obstructed by the plastic body that surrounds the windshield. It is over 6 in wide and very unsafe when trying to exit Ally's or before turning at traffic lights.

BACK OVER PREVENTION — Filed 07/12/2026

The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the rear-view camera image was inverted. The contact later received notification of NHTSA Campaign Number: 25E052000 (Back Over Prevention), and the vehicle was taken to a dealer for the recall repair; however, the dealer informed the contact that the VIN was not included in the recall and referred the contact to the manufacturer. The manufacturer was notified of the failure and scheduled an appointment with the dealer on the contact's behalf. The vehicle was taken back to the dealer, who declined to perform the recall repair because the VIN was not included in the recall. However, the contact stated that the recall indicated that the recall was part-specific rather than VIN-specific. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue, but no assistance was provided. The failure mileage was approximately 68,000.

UNKNOWN OR OTHER — Filed 06/05/2026

The backup camera went off for several days. There was an error message on the rearview mirror. The camera picture eventually came back on, but the camera is now pointing at my bumper. I cannot see behind my car anymore and I can no longer use it to see while backing up.

BACK OVER PREVENTION — Filed 01/01/2026

Loss of Visibility in Backup Camera When in reverses the camera will come on then go fuzzy then go out and displays a camera in orange with an orange line going though it

BACK OVER PREVENTION — Filed 03/04/2023

Back up camera stopped working 3 years ago.

SERVICE BRAKES, HYDRAULIC — Filed 06/01/2026

The contact owns a 2018 Dodge Journey. The contact stated that while driving at an undisclosed speed, the vehicle stalled and failed to stop immediately. The traction control, ABS, and brake warning lights were intermittently illuminated. The vehicle was taken to an independent mechanic, who determined that the calipers, rotors, and brake pads needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

AIR BAGS,UNKNOWN OR OTHER — Filed 07/12/2025

I was driving in the vehicle to put gas in, all of the sudden, i heard something snap and felt something hit the back of my head really hard. I felt disoriented as I didn't know what had happened. When I stopped and look at the seat, I noticed that head rest had deployed suddenly without warning and hit the back of my head. There was no accident that should have caused the head rest deployment. I sat there disoriented and started getting a headache and my neck started getting stiff. It's been a week since it happened, if it doesn't go away , I will be seeing a doctor as the pain comes and goes.

EXTERIOR LIGHTING,AIR BAGS,STRUCTURE — Filed 12/20/2024

Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.

AIR BAGS,UNKNOWN OR OTHER — Filed 03/05/2023

Passenger side front seat headrest airbag deployed while driving. The airbag feature deployed while my 13 year old daughter was sitting in the seat. When the safety feature deployed, it hit my child in the back of her head causing pain and injury. This safety feature deployed without warning or cause. The headrest broke when it deployed is now just hanging from the seat.

AIR BAGS — Filed 11/09/2020

TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE CRASHED INTO A DEER. DURING THE CRASH THE FRONT END OF THE VEHICLE SUSTAINED SEVERE DAMAGE BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A INJURED NECK. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER YOCHUMS CHRYSLER LOCATED AT 1270 S HART STREET RD, VINCENNES, IN 47591 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 60,000. *DT*JB

VEHICLE SPEED CONTROL — Filed 02/10/2020

2018 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO DEFECTIVE CRUISE CONTROL FUNCTION. *LD THE CONSUMER STATED UPON RETURNING HOME, THE CRUISE CONTROL FAILED CAUSING THE VEHICLE TO CRASH INTO THE GARAGE DOOR AND WALL FRAME. THERE WAS ALSO DAMAGE TO A RIDING LAWN MOWER. *JS

AIR BAGS — Filed 12/19/2018

I WAS IN A CAR ACCIDENT OF DEC. 2018 ON THE 1-10 GOING WEST BOUND. AN UNDERAGE, UNLICENSED DRIVER HIT ME GOING 60-70MPH WHEN WE WERE DOING STOP AND GO TRAFFIC. (I WAS STOPPED AT THE TIME SAME WITH ALL THE CARS IN FRONT OF ME. SHE NEVER TRIED TO STOP SINCE SHE WAS DISTRACTED AND HIT ME TWICE. THE 2ND TIME SHE PANICKED WHEN SHE HIT ME SO HARD HER CAR FLEW BACK AND SHE HIT THE GAS AGAIN INSTEAD OF THE BREAK. THE FIRST TIME SHE HIT ME NONE OF MY AIRBAGS DEPLOYED AND MY HEAD HIT THE WHEEL REALLY HARD, 2ND TIME MY SEATBELT LOCKED (FIRST TIME IT DIDN'T) AND I HAD A BRUISE ACROSS MY CHEST FROM IT.*DT*JB

STRUCTURE — Filed 10/02/2019

I WAS IN A WRECK ON OCT 2 2019 WHERE THE FOUNT END OF MY CAR WAS RIPPED OFF AND AND SEVERELY DAMAGED MY AIRBAGS NEVER DEPLOYED CAUSING ME TO HIT MY DOOR AND WINDOW AS WELL AS SLAMMING ME INTO MY DASH CAUSING INJURIES THIS WRECK HAPPENED AS I WAS CROSSING A INTERSECTION ON A CITY STREET GOING ABOUT 15MPH WHEN ANOTHER CAR HIT ME GOING VERY FAST WITH EXTREME FORCE

UNKNOWN OR OTHER — Filed 06/03/2019

ON JUNE 3, 2019, I WAS DRIVING ALONG THE ROAD AND MY VEHICLE STARTED SMOKING FROM THE AC VENT NEAR THE GLOVE BOX. I GOT ME AND MY SON AND FOUR YEAR OLD PASSENGER OUT OF THE VEHICLE. AIR BAGS STARTED BLOWING OUT AND VEHICLE WAS ON FIRE AND BURNED COMPLETELY. NO ONE WILL TELL ME WHY IT BURNED.

SEAT BELTS — Filed 01/07/2019

TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RESTRAIN PROPERLY. WHILE DRIVING 65 MPH, THE DRIVER WAS ABLE TO AVOID A NEAR CRASH. THE FRONT PASSENGER SEAT BELT FAILED TO RESTRAIN HER AND CAUSED HER BODY TO SLIP OUT OF THE SEAT BELT AND STRIKE THE DASHBOARD AND FLOOR BOARD. THE CONTACT'S HEAD AND NECK WERE CAUGHT IN THE SEAT BELT SHOULDER STRAP, WHICH CAUSED THE CONTACT'S HEAD TO FEEL ABNORMAL FOR A FEW DAYS. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR INSPECTION, BUT THEY WERE UNABLE TO LOCATE A FAILURE WITH THE SEAT BELT. THE DEALER STATED THAT THE LEATHER SEAT MAY HAVE CAUSED THE SEAT BELT FAILURE. THE SEAT BELT WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

AIR BAGS — Filed 11/28/2018

TL* THE CONTACT OWNED A 2018 DODGE JOURNEY. WHILE DRIVING 75 MPH, THE CONTACT FELL ASLEEP AND CRASHED INTO A CABLE MEDIAN. THE FRONT DRIVER'S SIDE WHEEL AND THE AXLE FRACTURED AND DETACHED FROM THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND TOWED TO A TOW YARD. THE CONTACT CALLED JOHN L. SULLIVAN DODGE CHRYSLER JEEP RAM AT 530-763-1670 (LOCATED AT 950 HARTER PKWY, YUBA CITY, CA 95993) AND WAS PROVIDED AN IDENTICAL VEHICLE AT THE CONTACT'S EXPENSE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 2,138. *DT*JB

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES — Filed 12/10/2018

WHILE DRIVING ON THE HIGHWAY IN MY BRAND NEW DODGE JOURNEY THAT WAS PURCHASED LESS THAN 2 WEEKS AGO, ALL THE VEHICLES CAME TO A STOP AND WERE STATIONARY. MY CAR INCLUDED WAS STATIONARY OR STOPPED. WHILE WAITING FOR TRAFFIC TO GO, MY FOOT WAS ON THE BRAKE WHEN MY CAR SUDDENLY ACCELERATED (WAS IN MOTION) AND STARTED TO MOVE FORWARD. MY FOOT WAS STILL ON THE BRAKE WHEN THIS OCCURRED. I CONTINUED TO PUSH DOWN THE BRAKE AS HARD AS I COULD AND PUMP THE BRAKE TO MAKE THE CAR STOP BUT IT FELT LIKE THE BRAKE PEDAL WOULD NOT GO DOWN. MY BRAKES DID NOT WORK AND THE VEHICLE IN FRONT ON ME ENDED UP STOPPING MY CAR. I PULLED OVER TO THE LEFT SHOULDER OF THE HIGHWAY AS MUCH AS I COULD AND PUT MY CAR IN PARK AND CALLED HIGHWAY PATROL. *DT*JB