2018 Ford Edge Complaints

SEAT BELTS,SEATS — Filed 09/30/2024

- Seat back and seatbelts. Vehicle totaled. - Fractured right humerus and nose, Radial Nerve Palsy, unemployment - 4 vehicles involved (report attached) - no warnings - Broken driver's seat back (my weight 140lbs)

AIR BAGS — Filed 10/16/2025

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a crash. The driver's side air bag did not deploy. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact sustained neck and back pain, but received no medical treatment. A Police report was filed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 71,800.

SERVICE BRAKES, HYDRAULIC,POWER TRAIN,AIR BAGS — Filed 08/30/2024

The contact owned a 2018 Ford Edge. The contact stated that the vehicle was turned on and parked on a level ground surface while the contact was outside of the vehicle. The contact stated that the vehicle reversed independently, drove over the curb, hit the apartment complex fence, went down the alley, and hit a neighbor's fence. The contact stated that the vehicle was driven away from the scene and was parked. Additionally, the contact stated that while driving 20 MPH and depressing the brake pedal, the brake pedal was stiff, and the vehicle failed to respond and crashed into the rear of another vehicle. There was no warning light illuminated. The air bags did not deploy. The vehicle was parked near the scene, in a business parking lot. The contact sustained pain from the seat belt strap and received medical assistance. The other driver sustained unknown injuries. A police report was not filed. The vehicle was towed to the collision center, which provided an estimate of the damage. The vehicle was totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the insurance company for the brake diagnostic testing. The failure mileage was 8,200.

AIR BAGS,LANE DEPARTURE — Filed 06/09/2025

Airbags went off no warning

UNKNOWN OR OTHER,STRUCTURE — Filed 08/29/2023

The car trunk will not latch right and also has problems with latch closing and won't stop even if something is under it. I've had the trunk hit me in the head twice and continued to close and also broke items in the car.

AIR BAGS — Filed 06/23/2023

I had a wreck in my 2018 ford edge. I hydroplaned. I got a concrete wall of a bridge. My front bumper was off. Under both headlights my car was demolished. Rear bumper and back hatch hit a metal railing My steering wheel airbag did not deploy. The only airbag in the whole car that deployed was underneath the steering wheel.

AIR BAGS — Filed 03/27/2023

The contact owns a 2018 Ford Edge. The contact stated while driving unknown speed, another vehicle struck the contact head-on, damaging the front end of the contact's vehicle. No air bags deployed. The contact struck his head causing several injuries and sought medical attention. A police report was filed. The vehicle was towed to a tow lot. The manufacturer was contacted, and case was filed and advised to contact the NHTSA Hotline. The failure mileage was 260,000.

AIR BAGS — Filed 09/23/2022

Driving on road, person ran a stop sign, and I hit them. Main airbag(s) did not deploy, causing me injury. Knee airbag did deploy.

AIR BAGS — Filed 08/20/2022

The contact owned a 2018 Ford Edge. The contact stated that while making a right turn at approximately 5-7 MPH, another vehicle coming from the left lane crashed into her driver's front side door, causing her vehicle to crash into a wall. The air bags deployed upon impact, and the driver's side knee air bag cut her right ankle and fractured it in half. The contact was transported by ambulance to the hospital and had emergency surgery on her right ankle. A police report was filed. The vehicle was towed to the tow yard where it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was 45,488.

POWER TRAIN,UNKNOWN OR OTHER — Filed 03/30/2022

Car rolled out of drivewayacross road and hit tree in neighbors yard which kept it from hitting house. 10,000 in damages to rear of car. While car being repaired heard about recall. Body shop told us about it. Took @ 3 months to get car repaired. No one in car at time of rollaway

ELECTRICAL SYSTEM,UNKNOWN OR OTHER — Filed 02/02/2022

The rear hatch, yes it's available for inspection. It closed on me while trying to get items out of the back of the SUV. I opened the hatch from the drivers control panel leaving the car running in park, then tried to get items out of the back. While I was under the hatch it closed on me. I was unable to stop it from coming down on my back/shoulder despite pushing back against it with my arms against the floor. I ultimately had to jump into the back of the vehicle where the hatch closed on my foot and locked. I tried to open it again using the push button on the outside of the hatch, it closed again, I was unable to stop it from closing and locking again while trying to lift it from the outside. It did this four times in a row. The only "unusual" thing was that this was during an ice storm. I have tried to reproduce it several times since with no luck, also there are no freezing temperatures now. No, I have not taken it to a dealership yet but will this week. I do not know if there were warning lights since I was in the back of the vehicle, but it did sound the tone that you hear when the lid is closing by its own power luckily which alerted me that it was closing. This has never happened, it closed with force four times, and I was unable to stop it

STRUCTURE — Filed 09/04/2021

The power lift gate on the back of my vehicle will unexpectedly shut or quickly drop closed. On multiple occasions I was removing items from the back of my vehicle when this happened, and I was struck by the lift gate causing injury. The first time I brought this to the dealer’s attention was July 2019. They were unable to replicate the problem. This week, while once again removing items from the back of my car, the lift gate shut suddenly, this time crushing and cutting my wrist. My wrist immediately bruised and began bleeding. This was incredibly painful and days later is still not healed. This is a problem that is well documented by other Ford Edge owners in online forums, but that the dealer has still failed to acknowledge.

SEATS — Filed 08/01/2019

The contact owns a 2018 Ford Edge. The contact stated that the driver’s and passenger’s side seat adjustment rails had sharp edges. Due to the seat tracks sharp edges, the contact punctured her left leg on the track upon entering the vehicle. The contact sought medical treatment for her injury and was treated for an infection to the wound on her left leg. The contact went to the dealer and notified them of the issue. The dealer decided to place tape on the edges of both seat adjustment tracks to prevent any further injuries. The manufacturer was notified of the failure but offered no further assistance. The vehicle was not repaired. The failure mileage was unknown.

STRUCTURE — Filed 05/17/2021

1. The lift gate has come down on top of me several times. I've had bruising on my legs and a headache because of the gate hitting me in the head. 2. There is an anti-freeze odor inside the car intermittently. The dealer tested for leaks but it was inconclusive. I'm taking it back to be tested again this week. 3. On two occasions, the navigation system has given verbal directions different than what it shows on the screen. The first time I thought I heard wrong. But the second time it happened I knew it wasn't my hearing. I have an appointment with the dealer to address this.

AIR BAGS,SERVICE BRAKES — Filed 02/04/2021

TL* THE CONTACT OWNED A 2018 FORD EDGE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING THE VEHICLE AT 55 MPH ON THE HIGHWAY, SHE ATTEMPTED TO DEPRESS ON THE BRAKE PEDAL TO SLOW DOWN IN TRAFFIC WHEN THE BRAKE PEDAL DID NOT FULLY DEPRESS CAUSING THE CONTACTS WIFE TO REAR END AND HIT ANOTHER DRIVER, WHICH CAUSED THE OTHER DRIVER TO SPIN INTO TRAFFIC CAUSING A MULTIPLE VEHICLE COLLISION. THE FRONT DRIVER SIDE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACTS WIFE SUSTAINED A FRACTURED FINGER, BRUISED HIPS, BRUISED UPPER BODY, AND A SORE BACK. THERE WERE OTHER PEOPLE INJURED IN THE ACCIDENT BUT THAT INFORMATION WAS NOT AVAILABLE. THE CONTACTS WIFE RECEIVED MEDICAL ATTENTION AT THE SCENE OF THE CRASH BUT DECLINED GOING INTO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND WHERE THE INSURANCE COMPANY DEEMED A TOTAL LOSS. THE LOCAL DEALER SAM PACK'S FIVE STAR FORD LEWISVILLE (1144 N STEMMONS FWY, LEWISVILLE, TX 75067) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.

SERVICE BRAKES — Filed 10/16/2020

I WAS DRIVING ON THE INTERSTATE AND TRAFFIC WAS HEAVY WITH SPEEDS CONSTANTLY CHANGING. I WAS KEEPING WHAT I THOUGH WAS A SAFE DISTANCE BUT WHEN THE CAR IN FRONT OF ME COMPLETELY STOPPED AND I HIT MY BRAKES, MY VEHICLE SLID INSTEAD OF STOPPING RESULTING IN ME HITTING THE VEHICLE IN FRONT OF ME. WOULD THIS BE ASSOCIATED WITH THE BRAKE RECALL?

ENGINE — Filed 01/10/2021

TL* THE CONTACT OWNS A 2018 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE LEAKING COOLANT UNTO THE ENGINE CAUSING THE ENGINE TO FRACTURED. THE CONTACT STATED THAT SHE NOTICED THE FAILURE WHILE THE VEHICLE WAS SMOKING AND WAS DRIVING ERRATICALLY. THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MENTION THAT THE VEHICLE WAS UNDRIVERBLE. THE VEHICLE WAS TAKEN TO UNIVERSITY FORD DURHAM, 5001 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, AND WAS DIAGNOSED THAT COOLANT LEAKING INTO THE ENGINE AND HAD FRACTURED THE ENGINE. THE MECHANIC INFORMED THE CONTACT THAT A NEW ENGINE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 69,747.

ELECTRICAL SYSTEM,ENGINE — Filed 06/16/2020

FIRST THE CAR STARTED TREMBLING WHEN TURNING ON AND LOOSING POWER , IT CONTINUES TO GET WORSE , CHECK ENGINE LIGHT CAME ON I TOOK IT TO GET CHECKED AND IT WAS OFF. THEN EVENTUALLY IT CAME ON FLASHING, I LEFT IT IN PLACE TO GET CHECKED . THE MECHANIC TOLD ME IT WAS NOT WORTH IT TO FIX IT , IT WAS DAMAGED BEYOND REPAIRABLE . I'M NOT EXACTLY SURE WHAT HAPPENED BUT I HAVE THE REPORT .

ELECTRICAL SYSTEM — Filed 05/20/2020

DEAD BATTERY NUMEROUS TIMES IN THE 1 1/2 YEARS OWNED, THE FIRST AFTER 3 DAYS AND DEALER PICKED UP, SAID OKAY---HAS HAPPENED MANY TIMES SINCE. ON MAY 20, 2020, RETURNING FROM A TRIP, DASH LIGHTS WENT OFF AND ON SEVERAL TIMES AND SMOKE CAME OUT FROM UNDER HOOD. SUV IS AT DEALER NOW, SO DO NOT KNOW WHAT THEY WILL SAY. IN MOTION ON A RURAL ROAD 2 MILES FROM HOME. *TR

SEATS — Filed 12/22/2019

I HAD MY HEATED SEATS ON FOR A TRIP TO MY MOTHER'S. WE STOPPED EVERY 2 TO 3 HOURS FOR GAS AND BREAKS. 12 HOURS INTO THE 14 HOUR TRIP I STARTED FEELING PAIN ON THE BACK OF MY LEGS. I CHECKED ON OUR NEXT BREAK AND SAW BLISTERS FORMING ON THE BACKS OF MY LEGS. BY THE TIME I HAD ARRIVED MOST OF THE BLISTERS HAD POPPED. CAR WAS IN MOTION.

SUSPENSION — Filed 07/29/2019

WHILE MAKING A LEFT ONTO A VIADUCT THE BALL JOINT SEPARATED CAUSING THE VEHICLE TO CONTINUE TO TURN (SHARPLY) INTO THE BARRIER WALL.

SUSPENSION,WHEELS — Filed 06/04/2019

WHILE DRIVING UNDER NORMAL CONDITIONS AT 30 MPH THE BALL JOINT SEPARATED FROM THE WHEEL CAUSING THE WHEEL TO TURN FREELY. THE VEHICLE VIOLENTLY TURNED TO THE RIGHT UNTIL IT STOPPED.

STRUCTURE — Filed 05/24/2019

CPSC: I OWN A 2018 FORD EDGE THAT HAS A HANDS FREE LIFT GATE. WHILE THE GATE IS OPEN AND I AM LOADING OR REMOVING CARGO FROM THE CARGO AREA, THE LIFT GATE CLOSES ON ITS OWN. THE FIRST IT CLOSED I BACKED QUICKLY BUT DID NOT LOWER MY QUICK ENOUGH FROM BANGING IT REAL HARD WHICH LUCKILY ONLY RESULTED IN A LUMP ON THE BACK OF MY HEAD. *DT THE CONSUMER STATED THE VEHICLE WAS REPAIRED BUT, THE FAILURE PERSISTED. THE DEALER WAS UNAWARE OF HOW TO REPAIR THE VEHICLE.*JS

SEATS — Filed 05/13/2019

WHILE ON A 2 1/2 HR TRIP ON THE HIGHWAY, THE HEATER IN THE DRIVER'S SEAT GOT SO HOT I HAVE SECOND DEGREE BURNS ON MY UPPER LEG AND BUTTOCK. SO FAR, IT HAS REQUIRED TO VISITS TO MY DOCTOR FOR TREATMENT. THE MANAGER AT THE DEALER WHERE I PURCHASED THE VEHICLE TELLS ME HE HAS NEVER HEARD OF A HEATER GETTING THAT HOT, AND DOES NOT BELIEVE THAT IS HOW I WAS BURNED. THEY SAID THEY CAN'T FIND ANYTHING WRONG WITH IT AND THEY WILL NOT DO ANYTHING TO ENSURE IT DOES NOT HAPPEN AGAIN.

POWER TRAIN — Filed 03/14/2018

LOSS OF TRANSMISSION POWER, LIKE AS IF THE TRANSMISSION CANT DECIDE WHICH GEAR TO BE IN, THEN WHEN IT SELECTS THE GEAR IT SLAMS INTO GEAR SO HARD THAT IT FEELS LIKE YOU HAVE BEEN HIT FROM BEHIND BY A TRUCK. THIS HAS HAPPENED WHILE DRIVING IN STOP AND GO TRAFFIC, WHEN DRIVING THRU A DIP IN THE ROAD,AND MOST DISTURBINGLY WHILE DRIVING UP A LONG STEEP HILL.