2021 Jeep Cherokee Complaints

POWER TRAIN — Filed 02/02/2022

The PTU UNIT HAS FAILED TWICE ALREADY ON MY VEHICLE! THE FIRST TIME IT WAS STILL UNDER WARRANTY AND COVERED; THIS LAST TIME IT IS OUT OF WARRANTY, AND I HAD TO PAY OUT OF POCKET FOR IT, $3,186.02. Then a month or so later received a document in the mail stating that this is now a safety recall and if you have already had it fixed, once they find a remedy it will have to be fixed again, as it is still wrong and can fail AGAIN. ALSO states if you paid out of pocket for said repair to go to the website with documentation and a refund would be issued within 60 days of them receiving it.... but once you do that they automatically respond and deny it stating until a remedy is found they aren't giving me my money! which is against the law!!! And to top it off, my car is already acting up again, and pretty sure this will be going out again soon... so there will be a lot more for them to deal with if this does not get resolved and money returned to me. Which, in actuality, they should be giving me a refund on the vehicle as this first incident happened in 2022... so we should be well out of the "reasonable timeframe" to come up with a solution to fix said problem. The Manufacturer is withholding a resolution due to a lack of a recall remedy! Campaign 40D NHTSA 23V-404

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM — Filed 04/20/2023

I bought my 2021 jeep in 2023 at Matthew's in Pa and from day 1 my antifreeze has been leaking, I Bought the extended Warranty and they told me I didnt buy it and wouldn't fix nothing, so I took it back down there and other guy told me yes I had a Warranty but it's outdated and nothing they can do, which isn't fair on me! Now my heater core is bad which from get go that was the problem but they couldn't figure it out! Now I have every light on seat belt, air bag, engine light, parking brake, lane assit, etc and I can't afford to fix it and the inspection is due but can't get it fix all because of them telling me I didn't have a Warranty!!! Please respond my name is [XXX] phone # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN — Filed 06/25/2026

The vehicle has developed a safety-related defect involving the rear differential. During low-speed turns from a stop, in both forward and reverse, the rear drivetrain exhibits grinding, binding, and wheel hop, causing the vehicle to jerk and resist normal movement. This condition affects the vehicle’s predictable handling while maneuvering in parking lots, intersections, and other confined areas. If the rear differential continues to deteriorate, it could result in catastrophic drivetrain failure and a sudden loss of vehicle propulsion, leaving the vehicle unable to move and potentially stranded in an active traffic lane or other hazardous location. This defect presents an unreasonable risk to the safety of the vehicle occupants and other road users and should be investigated as a potential safety-related defect.

POWER TRAIN — Filed 07/02/2026

Jeep Cherokee 2021 with less than 44,000 miles. pTU accentuates went out. VIN not in recall despite the make, model, and problem being recalled on 60,000 other jeeps already. If not fixed the car can freeze and possibly roll over or roll away when in park. I feel jeep should pay for this as part of their recall.

POWER TRAIN — Filed 06/30/2026

I am the owner of a 2021 Jeep Cherokee that is subject to NHTSA Recall 26V-290 (FCA Recall 40D) for a defective Power Transfer Unit (PTU). The recall notice states that the PTU may fail internally, causing an unexpected and unrecoverable loss of drive power at any speed or allowing the vehicle to roll while in PARK without warning. The notice also states that these conditions can result in a vehicle crash or injury. While the manufacturer has acknowledged this as a safety defect, the recall notice also states that no remedy is currently available. I have been left with a vehicle that has a known safety defect but no means to have it repaired. I rely on this vehicle every day as my family’s only vehicle to transport my two young children to school, childcare, activities, medical appointments, and for my employment. Without a repair or transportation assistance, I must either continue driving a vehicle with a known safety defect or be left without reliable transportation. I am requesting that NHTSA document the hardship and ongoing safety concern created by this recall and the lack of an available remedy. I will also be contacting Jeep Customer Care to request a loaner or rental vehicle while a repair is unavailable. I believe owners should not be expected to continue driving a vehicle with a known safety defect or be left without reliable transportation while waiting for a remedy.

POWER TRAIN — Filed 06/26/2026

While getting an oil change, the mechanic below noticed a crack in my rear differential. He sent me a picture. I have looked online and there are thousands of complaints for the same issue. I immediately contacted the local certified Jeep mechanic and was told that the rea diff housing has a crack around snap ring and the the PTU has a leak and evidence of metal. I was quoted over $6,000 to repair the vehicle and was told I could drive it until I couldn't anymore. The "service 4wd" light has been coming on since I bought the car less than 2 years ago but nothing could be found wrong until last Friday. There is a recall for this issue on other makes and sub models for the Jeep Cherokee but for some reason mine is not included. Please investigate as soon as possible as it is not possible for me to afford the repairs.

POWER TRAIN — Filed 06/05/2026

SVC 4WD light came on took to repair shop found it needs a new transfer case

POWER TRAIN — Filed 05/07/2026

Nothing has happened yet. What is the timeline to correct this issue. The loss of power, and other issues that may happen could be catastrophic. Why is there no timeline required for resolutions? Notification are expected to begin to be sent by June 25,2026, why were they not required to be sent immediately, by law ? The government has many rules and regulations, who dropped the ball on issues that could be Catastrophic?

POWER TRAIN — Filed 05/30/2026

My vehicle is currently experiencing active, dangerous symptoms related to the open FCA/Stellantis Power Transfer Unit (PTU) safety recall (Recall Campaign 40D / NHTSA Campaign 23V-407). The vehicle is experiencing severe drivability issues related to this defective part, including vibrations and intermittent power issues, creating an immediate safety hazard of sudden power loss or roll-away while driving or parking.The Problem with the Manufacturer’s Response:The manufacturer has issued a "remedy not yet available" notice and has failed to provide a replacement part to fix this known safety defect. Local dealerships refuse to repair the vehicle because the re-engineered recall part does not exist yet. Furthermore, the manufacturer and dealership have failed to provide a safe loaner vehicle or an immediate stop-gap repair while my vehicle remains unsafe to operate.Safety Risk:I am being forced to either drive an inherently unsafe vehicle that faces an active recall for sudden loss of motive power, or leave the vehicle completely inoperable without alternative transportation. The manufacturer's unreasonable delay in producing the remedy part, combined with a lack of interim consumer support, poses a severe and direct risk to my safety, my passengers, and other drivers on the road. I request that the NHTSA investigate the manufacturer's delay in providing a timely remedy for Campaign 23V-407.

POWER TRAIN — Filed 05/07/2026

My 4WD warning light keeps coming on. Took to the dealer and they are telling me it’s my PTU.