2024 Jeep Grand Cherokee L Complaints

AIR BAGS — Filed 05/13/2026

No warning lamps were displayed relating to the recall. I was hit from behind while driving between 60 and 70MPH. I lost control and spun around twice before violently hitting a guard rail, perpendicular to the driver's side of my vehicle. The side/door airbags failed to deploy. My neck was thrown into the seatbelt and door. I suffered from partial vocal cord paralysis, tinnitus, dysphagia, loss of hearing, pain, and other symptoms due to the impact; my sternocleidomastoid and associated nerves being primarily affected. As a result I was out of work from May 13th, 2026 to July 3rd, 2026. I was not aware or notified about any recalls until after my accident. My vehicle was totalled.

ELECTRICAL SYSTEM — Filed 08/29/2025

Dead Battery. The Telematics Bix Module (TBM) is failing to properly shut off when the car is parked. Therefore it induces a parasitic drain on the battery. We have had the battery replaced by the dealer. This problem is known to affect 2022-2025 models.

ELECTRICAL SYSTEM — Filed 05/15/2026

Significant electrical issues. Screens randomly turn off and flicker which prevents driver from being able to see vehicle status including speed. Vehicle also has built in charge pad which over heats and concerned could lead to wires melting and fire. Vehicle has spent multiple weeks at dealership for electrical issues but no solution has thus far been found. Viddeo shows flickering but shut off happens randomly and have not been able to catch on video. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AIR BAGS — Filed 09/30/2025

September 2025 Collision (side impact) where airbags failed to deploy resulting in injury to driver and two children.

SERVICE BRAKES — Filed 06/12/2026

On XXX at approximately 630pm during rush-hour traffic crossing the XXX on [XXX], my 2024 Jeep Grand Cherokee Limited L (11,800 miles) the brake pedal went to the floor and the vehicle would not stop normally. The vehicle was towed to the dealer. This created a dangerous situation in heavy traffic with my child in the car and could have easily led to a collision. The vehicle was promptly taken to the closest authorized Jeep dealer. They diagnosed a Brake Vacuum Booster failure along with Diagnostic Trouble Code P057B-00 (Brake Pedal Position Sensor related). I have video footage of the symptom occurring and photos of the repair diagnosis. This is a new vehicle with very low mileage, and this unexpected failure raises serious safety concerns about potential defects in the brake system. I am requesting that NHTSA investigate this matter to determine if it affects other 2024 Jeep Grand Cherokees. Vehicle Information: • Make/Model/Year: Jeep Grand Cherokee 2024 • VIN: [XXX] • Mileage at time of failure: 11,800 miles • Date of purchase: 11/1/2024 No injuries or crash occurred, but the safety risk was SIGNIFICANT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 05/29/2026

This car slams the breaks to a stop in the middle of an intersection while turning left with other cars across the intersection also turning left. It thinks we will hit but we are not going to. This has happened twice. Luckily, the driver behind us was paying attention both times and also slammed their brakes, avoiding a collision.

SUSPENSION,SERVICE BRAKES — Filed 01/29/2026

2024 Jeep Grand Cherokee L Summit Reserve was parked before a snow / ice storm and when we went to drive it 5 days later, after the storm, it would not move and made a loud explosion noise when I pressed the accelerator. I immediately turned the Jeep off and went to look underneath to see if I could see what happened. The rear brake pads and calipers were blown off, along with a bunch of broken parts and the air ride suspension was at its fully extended height. It's been to 2 Jeep dealers who can not explain what happened and Jeep says there is nothing they can do. We have only owned this Jeep, which was purchased new, for less then 20 months when this happened. If this had happened while driving, we could have had an accident and been severely injured. The Jeep is available at this time to be inspected. No lights were on prior to this happening.

ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE — Filed 09/12/2025

Active Lane Management disengages itself upon start up. Sometimes says needs servicing - message disappears upon car restarting. Car states key fob is not in vehicle when it is. Car has turned on, not shifted into gear, and then not been able to be turned off. Steering input from the system is sudden and does not consistently match actual road conditions Radio screen flashes/goes black/freezes Emergency Assisted Braking system activates without a clear obstacle present Braking events are abrupt and unexpected during normal driving Both systems operate intermittently and without a consistent pattern, making the behavior unreliable Dealership has been unsuccessful in reproducing any of these problems despite picture proof provided. Has happened on multiple occasions - beginning in September 2025. Jeep/Stellantis unwilling to resolve. Safety Risk: The unexpected steering corrections and sudden braking create a risk of loss of vehicle control and increase the likelihood of a rear-end collision or other traffic incident. These safety systems are not functioning as intended and instead introduce unpredictable and potentially dangerous vehicle behavior.

STEERING — Filed 07/22/2025

In July 2025 with only 15,330 miles, I was driving my vehicle leaving a parking lot and I suddenly lost power steering assist in my vehicle. Power Steering light, check engine light, traction control light, and sensor light all illuminated, my odometer began flashing and a message on the screen stating " Service Electronic Stability Control". I safely pulled over and had my car towed to a dealership where they diagnosed an EPS C2 connector was corroded and did not have dielectric grease from the factory. The sensor was cleaned and greased and reinstalled, codes cleared and I thought my vehicle was repaired. In February 2026 with only 19,125 miles, as I was leaving for work, again my vehicle lost power steering assist. Again, Power steering light, traction control light, check engine light, sensor lights, auto stop light all illuminated, my odometer was again flashing and the message on the screen was " Service Electronic Stability Control." The vehicle was again towed into the dealership where they told me that they performed a power steering "flash" and that my check engine light was because of an engine oil pressure issue, they performed an oil change and cleared the computer. This is a serious safety concern that has resulted in towing the vehicle twice, and I received two different diagnosis. I do not feel safe in this vehicle and I do not want to be traveling with my child in this vehicle. I pay far too much money every month, on a brand new vehicle that we leased to be having these serious issues. Loss of power steering is not only a safety concern for myself, but others as well if I were to lose steering assist while driving. The problem has been identified at two different dealerships.

ELECTRICAL SYSTEM — Filed 10/16/2024

Seems to be electrical / speaker related (forums state its the noise canceling system) This is a safety issue as around 20% of the time at cold start the car emits an extremely loud booming base sound that lasts 20-30 seconds. Despite only happening at startup anything that can impair a drivers senses is extremely dangerous as it impacts the driver and anything with noise happening around them. The problem has not been able to be reproduced by a dealer and they also wont incorporate the TSB unless it can be. Link below to reddit thread and a youtube video of the well known issue. [XXX] [XXX] Also, there is a link to a TSB, which you have issued, but this needs to be escalated to a recall asap. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)