2025 Lincoln Nautilus Complaints

LANE DEPARTURE,FORWARD COLLISION AVOIDANCE — Filed 05/30/2026

Recently took a trip from [XXX] to [XXX] and during the course of this trip the lane departure, lane keeping and automatic braking would constantly fail during the course of the drive as the facial recognition sensor kept failing to detect my face and would start going into the Resume Control mode which pulses the brakes and turns on the four way flashers. There was also two different warnings displayed on the dash from the camera failure "Driver Facing Camera Blocked" and also "Driver Facing Camera Cannot Detect Face" several times during the past couple months. Additionally, the system would go straight to the Resume Control mode, when it is supposed to begin with the "Watch the Road" preliminary warning which is supposed to be able to be cleared with either the button on the steering wheel or by shaking the wheel, and that too does not operate properly. These instances happened even more frequently when the "Blue Cruise" hands free driving system was in operation. Additionally when the Blue Cruise Hands Free Driving system was making a lane change, over half the time the Blue Cruise would suddenly disengage before the lane change was completed, so the lane assist would try to take over and jerk the wheel back into the lane, making it seem like there was a loss of control over the vehicle. Furthermore the lane centering system is highly biased to the right side lane marker as it would not center the vehicle in the lane but stay right on the right side line even when passing another vehicle it stayed close to the lane line when the system is showing that it was moving the vehicle away from the vehicle being overtaken. And when I tried to move the vehicle away manually the system was fighting the manual correction and trying to keep the vehicle along the line. Very unsafe operation, not to mention that constantly fighting against these systems made this one of the most tiring drives I have done, and I have made this trip many times since 1983. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

LANE DEPARTURE — Filed 05/21/2026

The blind spot warning and the turn signal marker are the same color so when trying To change lanes the blind spot warning is worthlesss because it is the same color and right next to the signal flasher both yellow. It needs to be changed and have an audible warning . The Blind spot warning is essentially useless because when looking in the side mirror you can’t distinguish between the signal and the blind spot. This is true on both sides and is an accident waiting to happen. There should be a recall as A Safety feature is not a safety feature unless It works .

UNKNOWN OR OTHER — Filed 06/06/2026

The panoramic display on the car went black from just left of center to almost the end of the display on the drivers side . Alll information was blacked out speed mileage Etc. I restarted the car no change went back the next day it was working. If this happens while driving it could cause a serious problem

VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE — Filed 08/01/2025

My 2025 Lincoln Nautilus forward collision avoidance system reduces cruise control speed unexpectedly and wanders between lane markers. The driver-facing camera is also overly sensitive — triggering “watch the road” warnings even when glancing over a shoulder to change lanes, while wearing sunglasses, and does not stop warning even when looking straight ahead out windshield. Then the system activates a “resume control” warning and braking and hazard lights. This distraction has almost caused me to have three accidents. The BlueCruise also shuts off without warning, which is also dangerous. This is a time when a warning noise would be justified. Lastly, random cancelled messages appear on dashboard and I have zero idea what wa cancelled. I can only enter one date below but this is an ongoing issue. Service continues to claim there is no issue even though this is a known issue.

LANE DEPARTURE,FORWARD COLLISION AVOIDANCE — Filed 05/09/2026

Driving on Interstate 10 eastbound on May 9th, the lane departure system suddenly stopped working and would not turn back on and a warning on the dash stating Driver Facing Camera is Blocked but there was nothing in front of the camera which is on top of the steering wheel column. Then when returning home later that same day, the system began operating again but now it would continually go directly to the "Resume Control" and begin the emergency brake pulsing while on the highway as the facial recognition camera is apparently failing to recognize that I was facing forward. And when it goes into the Resume Control mode, the only way to regain control is by turning off the cruise control system entirely, pressing the gas pedal or moving the steering wheel or even pressing the brake did not disengage the system as it should.

BACK OVER PREVENTION — Filed 05/09/2026

Backing out of a parking spot at Lowe's in Jacksonville, vehicle was in motion and a pedestrian walked behind the vehicle and no warning or braking occurred inside the vehicle, I manually stopped when I saw the person appear in the camera as they walked behind the vehicle.

STRUCTURE,VISIBILITY/WIPER — Filed 05/10/2026

Factory windshield has what looks to be micro sized cracks clustered throughout the glass and when the sun or other bright light hits at certain angles makes it look like a star field and drastically obscures forward vision.

AIR BAGS — Filed 04/27/2026

The contact owns a 2025 LINCOLN Nautilus. The contact stated while operating the vehicle at an undisclosed speed she stated she was coming up to a red, the vehicle was suddenly t-boned by a separate vehicle right by the right front passenger side. The contact vehicle ended up by a median which led to the other vehicle hitting the contact by the rear a second time. The vehicle came to a final stop on top of a median. The air bags were not fully deployed, the steering wheel airbag deployed partially but it was white stuffing and no actual air bag came out. The vehicle was towed to deep south towing tow yard. A police report was filed. The contact stated she was injured in the incident, stated her thumb was shattered with surgery needed, and her right arm was severely Bruised. Medical treatment was given for injuries and pain meds. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 9,800.

VISIBILITY/WIPER — Filed 04/25/2026

The rear hatchback window shattered with the vehicle sitting still overnight. All of the glass was shattered and most of it was in place and many pieces behind the vehicle on the driveway (as if it happened from inside the vehicle). Low temperature for the night was about 45 degrees, so nothing significant. The only explanation I can think of is the rear glass defroster turned on and overheated?

FORWARD COLLISION AVOIDANCE,LANE DEPARTURE — Filed 04/03/2026

Driving on Interstate Highway 10 just west of Jacksonville Fl the Adaptive Cruise Control and Lane Departure systems were on and functioning and then suddenly the system shut itself off and a warning that the Driver Facing Camera cannot detect face, see manual appeared on the dash.