2015 Mazda CX-5 Complaints

ELECTRICAL SYSTEM,LANE DEPARTURE — Filed 11/16/2024

With a heavy downpour of rain the bsm flashes off, then after sitting for a few hours the car battery dies and the key fob is not recognized in the vehicle. Took it to a dealership and it stopped doing it. Code that are thrown have to do with some computer communication failing. I have had the car die on me 4 times in the last year that I’ve had it.

UNKNOWN OR OTHER,SERVICE BRAKES,FUEL/PROPULSION SYSTEM — Filed 05/01/2024

I was near a red light and applied the brakes, but the car accelerated and ran into the truck stopped in front of me. This happened around May of 2024. I took the car to the Elk Grove Mazda dealer. They ran diagnostic and road tests but found nothing wrong. The car had the same problem again sometime later inside my garage. The car rammed into the drywall while I tried to stop by pressing the brake pedal. I took the car to the AAA repair shop in August 2024. They spent three days, and they told me they found a problem with the "steering angle sensor." It was 22 degrees off calibration. They reset the sensor, and the car ran better. However, the car acted again after some driving. It tries to accelerate while I apply the brake pedal near a stop. I took the car back to the AAA shop, but they did not find any problems in a whole week. I still drive this(my only) car, but extra careful, keeping a longer distance between cars in front of me and braking ahead few times ahead of any stop.

AIR BAGS — Filed 01/20/2025

Air bags came out on own

ENGINE,FUEL/PROPULSION SYSTEM — Filed 07/30/2024

While driving on the freeway the check engine light came on. I was able to drive the car home the remaining 20 minutes but there was some noticeable difficulty accelerating. When I went to turn on the car later that day the engine would not turn over and there was an audible rattling/chugging sound and the car itself shook. I was unable to get the car to start and the check engine light remained on. I had AAA check the battery the next day and confirm it was not a battery issue and a diagnostic revealed the P0192 code. AAA towed it to their shop where it was confirmed by the manager mechanic that the issue was with the high pressure fuel pump and that it was causing an issue with the low pressure fuel sensor as well. The mechanic was unable to determine what caused the pump to fail and has quoted me nearly $2000 to fix it. After some searching online it has become clear that this is an issue many other Mazda owners have faced and that is even a recall for the pump for years and makes from Mazda due to a known issue with DENSO fuel pumps causing this exact issue. Despite this being known and DENSO having admitted issue with fuel pumps in cars dating back to 2013, Mazda has not recalled the vast majority of the cars that could be affected. From information I've gathered, it is entirely possible that my vehicle could have just stopped running in the middle of the freeway due to this issue which obviously would have put me in great danger of an accident. To summarize: Low pressure fuel sensor and high pressure fuel pump with error code P0192 are cited as the issues. It's possible this issue can cause the car to stop running with no warning, which would be extremely dangerous especially on the freeway. The problem has been reproduced and confirmed by a AAA mechanic shop. The vehicle has been inspected by the AAA mechanic but no others. The check engine light came on but was not clear how extreme the circumstance was.

POWER TRAIN,ENGINE — Filed 04/01/2023

The contact owns a 2015 Mazda CX-5. The contact stated that while pressing the brake pedal the engine had experienced very high revving and the vehicle would lurch forward. The vehicle was taken to the local dealer who performed a PCM and TCM program update and reset the KAM per the manufacturers TSB. The contact indicated that the failure was corrected for a while but recently the failure had reoccurred. The local dealer was contacted and a service appointment was scheduled. No further information was available. The manufacturer was not yet notified of the failures. The failure mileage was 25,000.

AIR BAGS — Filed 08/12/2023

Was involved in accident on 8/12/23 with speed over 30mph at impact and not a single airbag deployed

SUSPENSION,WHEELS — Filed 08/05/2023

Right swing arm/ball joint broke off doing a u turn. Vehicle has been maintained and garage kept.

WHEELS — Filed 09/21/2019

The contact owns a 2015 Mazda CX-5. The contact stated the tires deflating abnormally. The contact stated that the tires needed to be inflated on a weekly basis. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the rims were improperly fitted to suit multiple tires, causing the tires to deflate. The vehicle had not been repaired. The tires had been replaced by several other brand tires however, the failure persisted. The dealer confirmed that the failure was not a tire failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,000.

UNKNOWN OR OTHER — Filed 09/01/2023

While driving on the interstate, the passenger side front door glass shattered unexpectedly causing an eye injury. There was no noise of a rock hitting the glass or anything. Previous to the incident, the glass had no cracks or chips in it.

FUEL/PROPULSION SYSTEM — Filed 08/17/2023

Occasionally have sudden unintended acceleration. Went to dealer, no codes shown. Replaced battery and did throttle service. Happens 1 or 2 times a month generally within first 5 minutes of trip when attempting to stop. While braking , rpm's go to 3k and brakes barely hold car stopped, so I throw it in neutral to stop...rpms eventually go down to normal. It's obviously a very dangerous situation. Im going to make another appt with dealer again but not optimistic because no codes show and they will keep the car until it happens but that could take forever. Went to other mechanics for fresh eyes and opinions. Some feel that it could be a software issue controlling the throttle body and said thats an engineering thing and that no technician will be able to figure that out. I had gone on Reddit / Mazda CX5 and found one other person with what looked like the exact same issue.

FUEL SYSTEM, GASOLINE,STRUCTURE — Filed 07/20/2023

The contact owned a 2015 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 16V064000 (Fuel System, Gasoline) and 16V644000 (Structure) and requested to be removed from the recall distribution list as she no longer owns the vehicle. The local dealer and manufacturer were not contacted.

SERVICE BRAKES,UNKNOWN OR OTHER — Filed 01/14/2022

I was on my way home going down a windy back road going about 45 mph. there was a jeep in front of me and the mail truck was in front of them. the mail truck went to slow down and take a right onto a different road and as the jeep slowed down i applied my breaks and there was no response. this was not the first time this had happened in this vehicle but this time i panicked and i had to cut my wheel into the persons front yard to the right of us as i was continuously picking my foot up and slamming it down on the break and there was no response my car was just speeding up. i ended up going into the road that the mail truck was taking a right on and i hit the front of his truck and went flying into the woods and the trees were what stopped me. i now live with constant nerve pain everyday from this and suffer with a compressed lower back fracture that limits me daily from many things. before this incident i had issues with the breaks and acceleration twice. i had taken it to mazda and they fixed my “break switch” ? obviously that wasn’t the problem.

FUEL SYSTEM, GASOLINE — Filed 03/16/2022

The contact owns a 2015 Mazda CX-5. The contact stated that there was an abnormal fuel odor inside the cabin of the vehicle. The contact stated that fuel was leaking from the vehicle causing the vehicle to need refueling more often. The contact stated the vehicle was previously repaired under NHTSA Campaign Number: 16V064000 (Fuel System, Gasoline) which required that the fuel pump or tank to be replaced. The contact took the vehicle to a certified mechanic who informed her that the repair only required a sealant and cover that had since corroded. The certified mechanic replaced the electric intake fuel pump assembly. The manufacturer was not made aware of the failure. The approximate failure mileage was 74,000.

SEATS — Filed 03/06/2021

The contact’s daughter owns a 2015 Mazda CX-5. The contact stated that the front driver’s side seat was previously moved in a forward position; however, when her son attempted to move the seat backward to drive the vehicle, the seat remained seized in the forward position. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was unknown.

SERVICE BRAKES — Filed 02/09/2023

On Feb. 9, 2023, I started my vehicle and lots of warning indicators lit up the dash of my well-maintained vehicle. Check Engine, ABS, TPMS, SBCS to name some of the warning lights. When I took my car to the dealer, they told me the left front wheel speed sensor had mechanical failure and would need to be replaced. Said the car's antilock brakes wouldn't work without it being replaced. My car also has the automatic brakes to prevent collision and stability control systems which are dependent on wheel speed sensors' function. My vehicle mileage was 59307 when I took it to the dealer. Over $600 repair bill.

STRUCTURE — Filed 12/05/2022

The contact called on behalf of his daughter who owns a 2015 Mazda CX5. The contact stated that while his daughter was loading groceries in the trunk, the liftgate dropped unexpectedly and the corner of the liftgate hit her in the head, causing a laceration. The contact's daughter was taken to urgent care where she was informed that she had sustained a laceration and three staples were put on the laceration. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 16V644000 (Structure); however, the recall remedy failed to resolve the safety issue. The manufacturer was notified of the failure and informed the contact that the recall repair was one-time free of charge and they were not obligated to repair additional failures. The failure mileage was approximately 103,000.

STRUCTURE,ENGINE — Filed 09/26/2020

WAS TURNING RIGHT ONTO SIDE CITY STREET TO PARK, WAS GOING MAYBE 2 MILES AN HOUR BECAUSE I WAS GOING TO PARK. THE CAR ENGINE SELF ACCELERATED AND I COULD NOT CONTROL IT, HIT A CHAIN LINK FENCE AND SHEARED OFF A NATURAL GAS METER TO A HOME. THE BREAK PEDAL DID NOT STOP THE CAR, I WAS IN DRIVE PUT INTO PARK AND SHUT THE ENGINE OFF

AIR BAGS — Filed 01/31/2020

TL* THE CONTACT OWNED A 2015 MAZDA CX5. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A STOP SIGN, WHEN SHE STARTED TO MOVE FORWARD WHEN ANOTHER VEHICLE IMPACTED THE FRONT DRIVER SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED NO ONE INJURED OR IN NEED TO SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND CONSIDERED TOTALED. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *LN*JB

SERVICE BRAKES,ENGINE — Filed 05/18/2019

I WAS TRYING TO PARK MY VEHICLE IN A SOCCER FIELD PARKING LOT. AS I SLOWLY TURNING RIGHT INTO MY SPOT AT ABOUT 3-5MPH, MY FOOT WAS LIGHTLY DEPRESSED ON BRAKE PEDAL AND ABOUT TO COME TO A COMPLETE STOP, THE VEHICLE SUDDENLY MADE A VERY LOUD ENGINE SOUND (MY FOOT WAS STILL ON THE BRAKE PEDAL AND NOT ON THE GAS PEDAL) AS THE ENGINE REV UP FOR ABOUT A SECOND OR TWO THEN ACCELERATED FORWARD JUMPING THE CURB AND HIT A BIG FENCE POLE WHICH STOPPED THE VEHICLE. THE VEHICLE FELT LIKE IT SPED UP FROM 3MPH TO 30MPH AND I HAD NO TIME TO REACT. THE FRONT PASSENGER SIDE BADLY DESTROYED AND THE VEHICLE IS TOTALED. THE CAR WAS FIVE YEARS OLD AND ABOUT 75K MILES. IT IS VERY SAFETY CONCERNING AND SHOULD BE SERIOUSLY LOOK INTO. *DT *AS

POWER TRAIN,SERVICE BRAKES,ENGINE — Filed 10/26/2018

I WAS PARKING MY MAZDA CX5 IN A SPOT AT A SHOPPING CENTER AND WHEN I TOUCHED THE BRAKE WITH MY RIGHT FOOT AND WENT TO SHIFT CAR INTO PARK, IT SUDDENLY ACCELERATED FULL SPEED, MAKING A VROOM SOUND, JUMPING THE CURB AND SMASHING INTO A BRICK POST (LUCKILY I HIT THE POST AND NOT A PERSON!). I DON'T KNOW IF IT'S A TRANSMISSION, BRAKE OR ACCELERATOR ISSUE - BUT THERE IS DEFINITELY SOMETHING WRONG. I DID NOT HIT THE ACCELERATOR INSTEAD OF THE BRAKE. AT FIRST I THOUGHT IT MUST BE ME, SOMEHOW, SOMEWAY, HITTING THE ACCELERATER BUT I NEVER REALLY BELIEVED THIS. TODAY, APRIL 26, 2019, THE SAME THING HAPPENED! LUCKILY, THIS TIME THE CAR JUMPED THE CURB AND I HIT A TREE, LEAVING A SMALL DENT IN MY HOOD. AGAIN I HEARD THAT VROOM SOUND, AND JUST THOUGHT - OH NO, NOT AGAIN!

VEHICLE SPEED CONTROL,SERVICE BRAKES — Filed 02/03/2018

MY FOOT WAS SOLELY ON THE BRAKE AS MY CAR WAS COMING TO A STOP IN A PARKING SPACE. THEN SUDDENLY WITH NO REASON, THE CAR ACCELERATED, JUMPING THE CEMENT TIRE STOPPER, HIT AGAINST THE CONCRETE PARKING COLUMN, WENT DOWN A SLIGHT HILL AND HIT ANOTHER CONCRETE PARKING COLUMN BEFORE STOPPING. THE WHOLE RIGHT SIDE (PASSENGER SIDE) WAS COMPLETELY TOTALED. FORTUNATELY I ONLY HAD BRUISES AND NO OTHER CARS WERE DAMAGED. THIS IS A SERIOUS SAFETY PROBLEM AND SHOULD BE INVESTIGATED.

STEERING,SUSPENSION — Filed 12/09/2017

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING 15 MPH, THE VEHICLE STEERED LEFT AND THE CONTACT CROSSED THE MEDIAN, SIDESWIPING ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL DEALER (COLONIAL MAZDA, 100 FEDERAL ROAD, DANBURY, CT 06810) WHERE IT WAS DIAGNOSED THAT BOTH TIE RODS FRACTURED AND THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.

SEAT BELTS — Filed 08/08/2017

DURING HARD BREAKING (ABS ENGAGED) AT 30 MPH CITY TRAFFIC, FOLLOWED BY A FRONT END CRASH, BOTH SEAT BELT RETRACTORS FOR THE TWO FRONT SEAT PASSENGERS FAILED, FAILING TO KEEP THE PASSENGERS SECURED IN THEIR SEATS THE BELTS NEVER LOCKED AND COMPLETELY DESPOOLED. THE DRIVER WAS ABLE TO USE THE STEERING WHEEL TO REMAIN SEATED, HOWEVER THE PASSENGER'S HEAD IMPACTED AND SHATTERED THE WINDSHIELD. THE PASSENGER ALSO HAD BAD BRUISING FROM THE FINAL RESTRAINT OF THE BELTS AFTER IT DESPOOLED AND STOPPED.

STRUCTURE — Filed 12/06/2016

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY FELL AND STRUCK THE CONTACT'S DAUGHTER IN THE HEAD. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. PARTS DISTRIBUTION DISCONNECT.

AIR BAGS — Filed 05/31/2016

I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 50 MPH. I WAS HIT IN THE RIGHT SIDE BACK OF THE VEHICLE. THIS CAUSED THAT THE VEHICLE VEERED TO THE LEFT HITTING THE CENTRAL METAL BARRIER OF THE ROAD IN THE FRONT LEFT SIDE. THE VEHICLE MADE A 360 DEGREES TURN AND HIT THE BARRIER AGAIN, THIS TIME WITH THE RIGHT FRONT SIDE. FINALLY, THE VEHICLE CAME TO A STOP IN THE CENTER LANE (THIS IS A THREE LANE HIGHWAY). ACCORDING TO THE INSURANCE COMPANY THIS VEHICLE IS A TOTAL LOSS. NOW COMES THE WORST PART. OF THE FOUR AIRBAGS, TWO IN THE FRONT, TWO SIDE CURTAINS, ONLY THE RIGHT CURTAIN ACTIVATED. THE THREE OTHER AIRBAGS DID NOT DEPLOY. LUCKLY, THERE WAS NO PHYSICAL HARM TO MY GRANDDAUGHTER OR TO ME, BUT THE MENTAL ANGUISH IS UNBEARABLE. MY GRANDDAUGHTER IS NOT MENTALLY PREPARED TO DRIVE AGAIN.