2023 Mercedes-Benz EQB Complaints

ELECTRICAL SYSTEM — Filed 09/16/2026

I own a 2023 Mercedes-Benz EQB 300 4MATIC. My vehicle has multiple unresolved high-voltage battery safety recalls. Recall 25V050/MBUSA campaign 2025040005 concerns a potential internal battery-cell short circuit and fire risk. I had the BMS software update performed, but Mercedes later issued recall 26V073 because the software remedy was not considered sufficient for all affected vehicles. Recall 26V073 requires complete high-voltage battery replacement. Until that repair is completed, Mercedes instructs owners to park outside and away from structures and limit charging to 80%. My vehicle also shows recall 25V487/MBUSA campaign 2025070009 as pending. This recall concerns a battery busbar connection that could cause sudden loss of propulsion without warning, increasing the risk of a crash. Despite the ongoing fire-risk and loss-of-propulsion concerns, I have not been provided a firm, VIN-specific date for the battery replacement. The safety restrictions significantly limit my ability to use and safely park the vehicle. I am concerned that the permanent remedy remains unavailable while I continue to make lease payments.

ELECTRICAL SYSTEM — Filed 08/31/2026

I am the owner of a 2023 Mercedes-Benz EQB that has been identified as being affected by the current high-voltage battery safety recall. I recently contacted my authorized Mercedes-Benz dealer regarding the recall and was informed that the recall is currently pending for my vehicle and that the permanent remedy is not expected to begin until approximately December. I understand that the interim safety guidance associated with this recall includes limiting charging to 80% and parking the vehicle outside and away from structures. I have a significant concern regarding the parking instruction. My vehicle is normally parked in an attached garage at my condominium. The garage is connected to my residence, and my HOA does not permit me to park the vehicle outside. Therefore, I do not have a practical way to comply with the instruction to park outside and away from structures. I specifically raised this issue with the service department. I was told verbally that I could continue parking the vehicle in my garage “at my discretion.”

UNKNOWN OR OTHER — Filed 03/03/2026

BATTER RECALL FIRE SAFETY: I have a 2023 Mercedes-Benz EQB 250+ affected by NHTSA safety recall 26V073. Mercedes has acknowledged that the high-voltage battery can fail internally and cause a fire. I’m instructed to charge only to 80% and park outside away from structures, and Mercedes’ latest remedy requires replacement of the entire high-voltage battery. This is already a low range vehicle and limiting to max 140 miles on interstate before having to charge 45 minutes is a nightmare. I need to drive between states for work and this is just simply not feasible after doing so for months without a solution. The first recall was March 2025 with no fix.

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER — Filed 08/27/2026

The affected component is the high-voltage traction battery and related battery management and bus-bar connection systems. My vehicle is available for inspection upon request. I am reporting a safety concern because my vehicle is subject to NHTSA Recall 25V050, which identifies a risk that the high-voltage battery could fail internally and cause a fire while parked or driving. It is also subject to NHTSA Recall 25V487, which identifies a defect involving the high-voltage battery bus-bar connection that may cause a sudden loss of drive power without warning. A battery fire could endanger vehicle occupants and people or property near a parked vehicle. A sudden loss of propulsion while driving could increase the risk of a crash. I have not personally experienced a vehicle fire or a sudden loss of drive power. However, I am being asked to continue operating and making lease payments on a vehicle with identified high-voltage battery safety defects and no completed effective remedy available for my vehicle. The currently available guidance limits charging to 80%, which reduces the vehicle’s usable range and practical value. The vehicle’s recall status has been confirmed through NHTSA and Mercedes-Benz recall information. To my knowledge, no dealer repair has been completed that eliminates these safety concerns. The vehicle has not been inspected by police, insurance representatives, or an independent service center in connection with an incident because no crash, fire, or loss-of-power event has occurred. Before any failure, I have not observed a warning lamp, warning message, or other battery-related symptom. My concern is that Recall 25V487 describes a potential sudden loss of drive power without warning, and Recall 25V050 identifies a potential battery-fire risk, including while the vehicle is parked.

UNKNOWN OR OTHER — Filed 05/01/2026

Vehicle: 2023 Mercedes‑Benz EQB VIN: [XXX] MBUSA Case #: XXX NHTSA Recall #: 26V073000 Mercedes‑Benz USA has mishandled recall 26V073000 (fire hazard) and left me without transportation. I was told the vehicle is unsafe to drive, which has caused significant anxiety, panic attacks, and ongoing stress because I have no safe way to commute or manage daily responsibilities. MBUSA repeatedly promised a loaner vehicle, but the dealership stated they were never contacted, had no instructions, and had no loaner available. MBUSA later said I could receive a rental car “upon eligible dealership,” but they did not specify which dealership, and after calling multiple Mercedes‑Benz locations, all confirmed they had no information, no authorization, and no process for rental reimbursement or recall support. MBUSA has provided conflicting and misleading information, failed to coordinate with dealerships, and failed to provide transportation during a fire‑hazard recall. This has caused loss of use, mental distress, and safety exposure. I request investigation into MBUSA for failure to properly administer recall 26V073000, failure to provide transportation during a safety recall, and misrepresentation of recall remedies. Complainant: [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM — Filed 05/12/2026

See attached document for complaint.

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM — Filed 07/01/2025

There is a recall associated with this model that causes catastrophic stoppage without any ability to drive. My vehicle VIN does not have a recall according to your site. Despite this, my vehicle catastrophically stopped multiple times. It was repaired at least three times and still stopped in the middle of the highway. My partner and I were stopped on I-85S with no ability to move, honk, put on hazards. Cars zoomed past at full speed. I called 911 as we braced for impact. We are lucky to be alive and now suffer from severe trauma. They eventually closed the entire highway and dragged the vehicle to the shoulder almost 30 min later. Mbusa was aware of this defect before rejecting my lemon law claim, but my vehicle was not included apparently. I feel more investigation is needed because it seems very likely my vehicle should be included in the recall. I appreciate your attention to this matter.

ELECTRICAL SYSTEM — Filed 07/15/2026

The contact owns a 2023 Mercedes-Benz EQB 300 4Matic. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact was concerned that the manufacturer provided limited safety risk information and that the vehicle could catch on fire during a crash. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted several times about the issue. The contact had not experienced a failure.

ELECTRICAL SYSTEM — Filed 01/01/2026

The battery in this car can catch fire at any time while parked. The dealership would not take the car to inspect, repair or replace the battery because there is no remedy available at this time. The recall information go back to January 2026 with no remedy or resolution available period. Instructions say I can charge it only up to 80%. I have to make adjustments to my daily routine. Instructions say I have to park it away from buildings. This car is a serious safety hazard for humans and buildings.

ELECTRICAL SYSTEM — Filed 04/20/2026

See attached document for complaint.

FUEL/PROPULSION SYSTEM — Filed 06/15/2026

My 2023 Mercedes-Benz EQB is included in the high-voltage battery fire recall (NHTSA campaign 26V073). The recall states the battery cells may fail internally at a high state of charge, causing an internal short circuit and a potential fire whether the vehicle is parked or being driven, with no advance warning while parked. As interim safety measures, Mercedes-Benz instructed me to limit charging to 80% and to park the vehicle outdoors, away from structures. These restrictions materially impair the vehicle's use: I cannot charge to full capacity and cannot park in my garage due to the fire risk to my home. The permanent remedy is replacement of the high-voltage battery pack. However, my Mercedes-Benz dealer has informed me that the replacement parts will not be available until 2027. That means I am being asked to operate a vehicle with an acknowledged fire risk, under charging and parking restrictions, for roughly 18 months or more, with no remedy currently available. I am requesting that NHTSA document this lack of an available remedy and the extended timeline. A delay of this length leaves owners exposed to the safety defect the recall was issued to address.

ELECTRICAL SYSTEM,UNKNOWN OR OTHER — Filed 02/09/2026

Manufacturer Recall Number 2026020004 NHTSA Recall Number26V073 Recall Status: Recall Incomplete, remedy not yet available Due to the combination of certain production and use conditions, an internal short circuit of a battery cell in the high-voltage battery, might lead to a thermal event. Subsequently, an increased risk of a fire cannot be ruled out. Vehicle is unsafe. limited usage to 80% (about 170mls) can't park in the garage / heavy commute vehicle / No remedy since Feb 2026 / I want Mercedes Benz to take it back and refund me my costs of owning the vehicle.

ELECTRICAL SYSTEM — Filed 12/16/2025

While driving on Interstate Highway 95, the electronic displays on the dashboard went completely blank for approximately 10 minutes.

ELECTRICAL SYSTEM — Filed 03/11/2026

While driving on Route 3 East (Plank Road) in the Fredericksburg area of Virginia, the electronic displays on the dashboard went completely blank for approximately about 15 seconds.

ELECTRICAL SYSTEM — Filed 06/09/2026

The contact owns a 2023 Mercedes-Benz EQB-Class. The contact received notification of NHTSA Campaign Number: 25V487000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. 

ELECTRICAL SYSTEM,ENGINE — Filed 06/04/2026

I am reporting a significant safety concern regarding my 2023 Mercedes-Benz EQB. While my specific VIN has not been included in the current high-voltage battery fire risk recall (NHTSA Campaign 26V073000), my vehicle is a 2023 model that shares the identical high-voltage battery architecture, manufacturing window, and platform design as the approximately 12,000 EQB vehicles officially recalled due to an internal defect that causes sudden, unpredictable battery fires. As a vehicle owner, I am now experiencing deep, well-founded anxiety regarding the safety of this vehicle. Due to the proximity of my vehicle's design to those definitively identified as defective, I have lost confidence in the vehicle's safe operation. I can no longer park this vehicle in an enclosed garage or charge it with confidence, effectively limiting my ability to utilize the vehicle as intended. I am filing this report to formally document my concern that this safety defect may be more widespread than the current recall population suggests, posing an unreasonable risk to the safety of myself and the public.

FUEL/PROPULSION SYSTEM — Filed 02/16/2026

MB recall is since Feb 2026 and they neither ready to fix it not ready to provide a proper compensation . The vehicle is currently unusable for the following reasons: 1. Safety Catch-22 (Fire vs. Theft): Due to the fire hazard associated with the current battery recall, I cannot safely charge or store the vehicle in my garage. However, the local Township Police have explicitly advised against keeping the car outside due to high theft risks in the area. Mercedes-Benz has essentially provided a vehicle that is neither safe to keep indoors nor secure to keep outdoors. 2. Home Charging Restrictions: I typically charge the vehicle at night; however, the current recall guidelines necessitate monitoring the charge to ensure it does not exceed 80%. I have no practical way to monitor this throughout the night, making home charging a safety liability. Public Infrastructure Failure: The EVgo charging network has blocked the Mercedes-Benz EQB model from their network due to these safety concerns. This further eliminates my ability to use the vehicle for standard commuting or travel. 3. Lack of Support and Loaner Access: Despite these documented safety risks, my local Mercedes-Benz dealer has refused to provide a loaner vehicle, stating they are awaiting specific instructions from corporate. This leaves me without a safe mode of transportation while I continue to pay for a vehicle I cannot use. 4. Financial Loss: I am currently paying monthly insurance premiums of approx $300, car payments of $529, and have recently invested in new tires for a vehicle (~$1200) that is sitting idle. I am incurring the full cost of ownership for a product that fails to meet basic safety and utility standards. I need NHTSA to help me here as MB is not able to honor its federal mandate

ELECTRICAL SYSTEM — Filed 04/25/2026

Mercedes has not provided any remedy for NHTSA Recall Number26V073. We have written the following email on April 26, 2026 but have not received any reply. Please find attached letter we have written to Mercedes.

ELECTRICAL SYSTEM — Filed 05/22/2026

The contact owns a 2023 Mercedes Benz EQB 250. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer and the dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated their concern. The contact stated that the vehicle is unsafe and hazard to drive for the contact daughter and other passenger The contact had not experienced a failure.

FUEL/PROPULSION SYSTEM — Filed 05/21/2026

I received an Important Safety Recall notice (NHTSA Recall ID: 26V073) from Mercedes-Benz USA in March 2026 regarding my 2024 EQB (VIN: [XXX] ). The notice states that the high-voltage battery may fail due to an internal short circuit, potentially causing a vehicle fire while parked or driving. No incident has occurred. This complaint is filed because no remedy is available and no timeline has been provided by the manufacturer. Mercedes-Benz has advised owners to limit charging to 80% and to park outside while awaiting battery replacement parts. This interim guidance creates an additional hardship: my vehicle is garaged in ZIP code 98119 (Seattle, WA), where property crime is documented at over 50% above the national average. The manufacturer's guidance forces me to expose a $55,000+ vehicle to elevated theft and vandalism risk indefinitely, through no fault of my own. I am requesting NHTSA pressure Mercedes-Benz to accelerate parts availability and provide affected owners with a loaner vehicle or covered parking reimbursement until the remedy is performed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN — Filed 03/01/2026

I am requesting that my 2023 Mercedes‑Benz EQB be added to the recall associated with high‑voltage battery safety issues. My vehicle is exhibiting the same symptoms described in NHTSA Recall No. 26V073000, but my VIN is not currently included. I was instructed not to fully charge the vehicle and warned that it may pose a fire hazard if parked inside my garage. These warnings indicate a serious safety defect involving the high‑voltage battery system. The vehicle cannot be safely stored at my residence, and its normal operation is substantially impaired. The safety risk is significant: the vehicle may overheat or catch fire during charging or while parked. This creates a danger to occupants, nearby structures, and the public. The problem has been acknowledged by the manufacturer in communications but no permanent repair is available. The symptoms and restrictions match those described in the existing recall. I am requesting that NHTSA investigate and determine whether my vehicle should be added to the affected VIN list, as it appears to suffer from the same high‑voltage battery defect and presents the same safety hazards.

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION — Filed 02/11/2026

Compounded Electrical Failures In addition to the battery defect, this specific vehicle has exhibited recurring electrical malfunctions, including: Total failure of the backup cameras and parking sensors. Intermittent failure of the HVAC system (Air Conditioning), critical in the Florida climate. Erratic Autonomous Braking: The vehicle has repeatedly engaged emergency braking while reversing without cause, nearly resulting in multiple collisions. Diminished Utility and Breach of Lease Expectations The "interim" instructions provided by Mercedes-Benz have fundamentally altered the vehicle’s functionality from the terms established at the start of my lease: Charge Limitation: The "MUST NOT exceed 80%" mandate reduces the vehicle's range and utility, failing to meet the deliverable of a fully functional EV. Parking Restrictions: The requirement to park outside for fear of a garage fire is an unreasonable burden that violates the expected use of a luxury vehicle. Failure to Remedy within a Reasonable Time (49 U.S.C. § 30120) Under the National Traffic and Motor Vehicle Safety Act, specifically 49 U.S.C. § 30120(c)(2), a manufacturer’s failure to remedy a defect within 60 days of a vehicle being presented or a notice being issued constitutes prima facie evidence of a failure to remedy within a reasonable time. The notice for Recall 26V073 was issued in March 2026. As of today, May 11, 2026, more than 60 days have passed without an actionable remedy or a definitive timeline for repair. There have been ZERO warnings or indications of the above mentioned.

ELECTRICAL SYSTEM — Filed 03/30/2026

I received an official recall notice from Mercedes-Benz regarding my EQB due to a defect involving the high-voltage battery system. According to the recall notice, the battery may experience an internal failure that could potentially result in a fire while the vehicle is either parked or being driven. Mercedes-Benz has also advised owners to limit charging and park the vehicle outside due to the severity of the safety risk. At this time, Mercedes-Benz has not provided a permanent repair remedy or battery replacement. Because I no longer feel safe driving or storing the vehicle, I have left it at the dealership and am currently using a loaner vehicle while attempting to reach a fair and reasonable resolution with Mercedes-Benz. Given the serious safety concerns associated with this recall and the lack of an available repair, I do not believe the current offer being presented by Mercedes-Benz adequately resolves the situation. During my first conversation with Mercedes, I was clearly told that I had two options: trade into another lease or have Mercedes repurchase the vehicle at no cost to me. At no point during that initial conversation was I told that repurchase was unlikely or subject to higher-level approval. $7,500 does not address the core issue, which is that I am still left in a lease for a vehicle I do not feel safe driving or storing. This is fundamentally a safety and usability issue, not simply a financial inconvenience. I am simply asking Mercedes to stand behind its product and provide a reasonable resolution for a leased vehicle that has been deemed subject to a serious fire-risk recall without a current repair remedy.

ELECTRICAL SYSTEM,SEATS,ENGINE — Filed 03/02/2026

Car battery can't be charged more than 80 ℅ , fire risk

SERVICE BRAKES — Filed 01/31/2025

The contact owns a 2023 Mercedes-Benz EQB 300. The contact stated that his wife was parking inside the garage, and the brake pedal was depressed she felt the brake pedal was vibrating, and the vehicle then accelerated independently. The contact stated that after several times depressing the brake pedal, the vehicle was able to come to a stop. It was unknown if the warning lights illuminated. On a separate occasion, the contact was driving at 5 MPH coming to a stop, the brake pedal was released and felt abnormal vibration; the vehicle then accelerated independently. The vehicle jumped the curb and crashed into a tree trunk where it came to a stop. The driver’s and passenger’s side air bags did not deploy. The contact was unsure if there was a warning light illuminated on that occasion. A police report was not filed. There were no injuries sustained. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The insurance company was not contacted. The manufacturer was notified of the failure and advised the contact that a case manager would be reaching out. The contact stated that a chemical odor was emitting from the engine weeks before the incident. The failure mileage was 20,000.