2015 Mini Cooper Countryman Complaints

ENGINE,FUEL/PROPULSION SYSTEM — Filed 02/22/2025

Lower Engine Support and Passenger Engine Mount damaged as per routine inspection by dealer in Feb2025. Never diagnosed before. Repair done by independent service center in Feb2025 and I have receipt of approximately 1K. Also, since 22feb2025, I am not able to add fuel to the tank because the pump stops constantly and causes spill of fuel. This can cause fire. Never happened before. Tried at least 4 different gas station and same result. Dealer charges over $200 to perform inspection/diagnostics. Not done yet. Repairs to fuel tank are in the thousands. No warning in the car dashboard for none of the issues. Car with less than 80k miles.

VISIBILITY — Filed 07/22/2024

While driving the rear view mirror suddenly tilted downward (drooped). What happened, was that the tension ring popped off. As it turns out, this is a known issue per internet Mini Cooper pages. On hot days the ring loosens and, since the design does not include anything to prevent the ring from sliding off, it does slide off, resulting in the rear view mirror drooping. I reinstalled the ring. This occurred again the next day. I ended up uninstalling the rear view mirror, reinstalling the ring and gluing it in place. Thus far this has held.

VISIBILITY — Filed 06/16/2024

The contact owns a 2015 Mini Cooper. The contact stated that while driving at an undisclosed speed, the rear convertible glass suddenly separated from the convertible compartment and fell on the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact stated that while searching online, he became aware that the failure had been a very well-known failure since 2017 with similar vehicles. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 62,000.

ELECTRICAL SYSTEM — Filed 09/13/2023

The sensors do not work. The car does not tell me when oil is needed, when my tires are low. No sensors work in the car. The dealer, Mini Of Edison, states FOUND INTERNAL HARDWARE FAULTS. But are stating its costs 2300.00 to fix. This is a huge safety issue.Ive been having to guess when my oil is low and when my tires are low. This has been going on since September 2023, the car was only bought in May 2023.

FUEL/PROPULSION SYSTEM — Filed 10/04/2023

The fuel filling nozzle turns off repeatedly while trying to fill the fuel tank and spills out causing a safety and environmental hazard, regardless of the pump being used. As a result, no fuel goes into the gas tank, instead it goes all over the car and the ground.

SUSPENSION — Filed 10/16/2023

What component or system failed or malfunctioned, and is it available for inspection upon request? CONTROL ARMS AND BUSHINGS How was your safety or the safety of others put at risk? CONSTANT CREAKING AND CLUNKING OF FRONT SUSPENSION Has the problem been reproduced or confirmed by a dealer or independent service center? MANY OTHER OWNERS OF THE SAME YEAR AND GENERATION HAVE THIS SAME ISSUE Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NOT YET Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO

SERVICE BRAKES — Filed 08/04/2023

Without any warning lamps,The vehicle started pulling left when the brakes were applied a certified mechanic looked at it and feels that is the due to a defective DSC/ABS control unit. The unit hasn't been otherwise inspected but is available for inspection

FUEL/PROPULSION SYSTEM — Filed 09/15/2023

Fuel tank causes gas pump to click off after dispensing a tenth gallon of gasoline. Gas spills from gas tank while removing pump creating a safety and environmental hazard. Fuel tank will not accept gas at pump. No warning lamps, messages, or symptoms were present prior to the failure. Mini Cooper dealership stated that service valve in tank has failed and entire fuel tank must be replaced.

ELECTRICAL SYSTEM — Filed 07/23/2023

While driving on freeway in 109 degree temp the service engine light came on. Proceeded with trip home (approx 2 hrs). Made a service appt online with Mini of Stevens Creek which was for 3 days later. Upon inspection it was found that vehicle had multiple problems. Service Advisor would not allow me to drive vehicle home while awaiting parts that were on B/O. Estimated it could be as long as 2 months before repaired because there were 391 units coming in next delivery but my vehicle was number 403 on the list requiring this part and would have to wait for the following months delivery. I was quite alarmed of the repairs needed since my vehicle has <28,000 miles and well maintained.

ENGINE,ENGINE AND ENGINE COOLING — Filed 03/23/2023

The contact owns a 2015 Mini Cooper. The contact stated that after the vehicle was taken to a local dealer for a routine oil change, the mechanic also determined that the valve cover gasket needed to be replaced and an unknown engine software needed to be updated. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 78,000.