2020 Nissan Murano Complaints

POWER TRAIN — Filed 06/25/2026

CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.

STRUCTURE — Filed 05/28/2026

The sunroof leaks into the car causing a moisture issue. As someone with asthma and allergies this is a potential mold risk.

SUSPENSION — Filed 05/23/2026

The contact owns a 2020 Nissan Murano. The contact stated while the vehicle was at Now Auto Care for a service appointment, the contact was informed that the driver's and passenger's side control arms were unusually worn and failing. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 85,960.

FORWARD COLLISION AVOIDANCE — Filed 04/18/2026

It has occurred on a few occasions where the emergency braking system has enabled with no obstructions nearby most commonly while backing up into a parking spot but the recent situation of it automatically breaking on the highway while doing 60 with no other vehicles nearby, my wife attempted the gas pedal to disengage the system but it did not affect the braking.

UNKNOWN OR OTHER — Filed 03/04/2026

On March 4th I was driving my car that I had my daughter and two grand children with me which is a 2020 Nissan Murano. I was driving and as I was driving I heard a loud pop that sounded like a gun shot so i immediately look through the mirror to see if i could see my grandchildren as im looking through the mirror i see two holes in the back window so im scared at this point so i continue to drive until i could get over to make sure that my grandchildren were ok and to take a closer look at the window and to call [XXX] . So i opened the back door to get my grandchildren out the car and their ages are [XXX] old and [XXX] old. My grandson had some glass in his car seat and some glass got on my granddaughter as well so me and my daughter got them both out the car and sat them both in the front seat of the car then i proceeded to walk to the back of the car to look at the window I saw to holes in the window which one hole was on the right side and one hole was on the left side of the window and the middle piece of glass was still in but it had cracked in to small piece so after looking at the window i immediately called the police and the came out and the police said that it looked as if it was some type of defect from the car and what had happened that my back window had exploded and all of the glass was in the back of my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

EXTERIOR LIGHTING — Filed 01/25/2026

My 2020 Nissan Murano SV driver side headlight failed. This headlight is suppose to be a “sealed for life” unit. This failure created an immediate driving hazard. There was heavy moisture intrusion on with the driver side, the headlight stopped working, creating a visibility hazard. The moisture intrusion / headlight outage triggered a “Headlight System Error “ on the dash. My 2020 Nissan is garage parked, no accident. My Nissan has 28,800 miles. I have taken pictures, to show that the headlight lense is pristine condition. My Nissan is at the repair shop, getting a new OEM original Nissan Headlamp replaced. The cost of this replacement headlamp is $1851. And a labor charge of approximately $380. $2241.00 repair cost. I instructed my mechanic that I wanted the failed unit for future reference if needed.

STEERING,SUSPENSION,WHEELS — Filed 08/28/2025

Claim #11682497 follow up I’ll be attaching documents below

STEERING,SUSPENSION,WHEELS — Filed 08/22/2025

Subject: Vehicle Safety Complaint – 2020 Nissan Murano, VIN [XXX] Dear NHTSA, I am submitting a formal Vehicle Safety Complaint regarding my 2020 Nissan Murano (VIN: [XXX] ) due to unresolved safety defects that match existing recalls. I have been notified of two recall campaigns affecting my vehicle model: 1. NHTSA Campaign 21V402000 (Steering knuckle/rear axle housing defect). 2. NHTSA Campaign 21V170000 (Transverse link/ball joint defect). Despite these active recalls being published in NHTSA’s database, Nissan Consumer Affairs has denied that my VIN is included, even though my vehicle is exhibiting the exact safety defects described: [insert brief description of your issues, e.g., steering instability, noises, or loss of control symptoms]. I have already provided Nissan with: - NHTSA campaign numbers - Recall notifications received through the Kelley Blue Book app - Documentation of my safety concerns Nissan has failed to provide a resolution. I request that NHTSA investigate whether additional VINs should be included in these recalls and ensure Nissan fulfills its obligations to correct these safety defects. I am prepared to supply copies of all recall notifications, correspondence with Nissan and, documentation of my vehicles defects upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SEAT BELTS — Filed 07/05/2025

The seatbelts are starting to stick so it makes it hard to try and pull it to latch.

SUSPENSION — Filed 02/28/2025

My 2020 Nissan Murano sl has 35k miles and the rear shocks are defective. The defect has already ruin a new set of tires with humps. This should be a manufactured recall.