2017 Ram 2500 Complaints

SERVICE BRAKES, HYDRAULIC — Filed 09/29/2025

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving and releasing the accelerator pedal, the vehicle decelerated excessively and felt like the brakes were depressed. The dealer was contacted several times and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure by phone and advised the owner to have the vehicle diagnosed and repaired, and reimbursement would be provided later. The failure mileage was approximately 110,000.

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 02/08/2026

I own a 2017 Ram 2500 that is subject to an active safety recall involving the ABS Hydraulic Control Unit (HCU), Recall C4B / NHTSA Recall 24V-896. My vehicle is currently experiencing problems consistent with the safety defect described in the recall. The ABS warning light is illuminated, traction control is not functioning, cruise control is not functioning, and four-wheel drive is not functioning. I contacted an authorized Ram dealer regarding the active recall and was informed that there is currently no remedy available for my vehicle. This is extremely concerning because this is no longer simply an open recall on a vehicle that is otherwise operating normally. My truck is actively experiencing a failure involving its ABS and traction/stability-control systems, yet the manufacturer is unable to provide the recall repair. After being told there was no remedy available, I attempted to trade the truck in because I need a dependable and safe vehicle. However, I was offered substantially less than the amount I still owe on the truck. I currently owe just under $19,000. This would leave me with a significant financial loss and negative equity while trying to get out of a vehicle affected by an unresolved manufacturer safety recall. I do not believe I should be forced to absorb this financial loss simply because the manufacturer currently cannot provide a remedy for an active safety recall while my vehicle is exhibiting the associated safety problems. My preferred resolution would be for the manufacturer to pay off the remaining loan balance of approximately $19,000 so that I can surrender/trade the affected vehicle and purchase a newer used vehicle. I am willing to purchase another vehicle; I am not simply seeking financial compensation. I need a safe and dependable vehicle and a reasonable way out of this situation without being left responsible for thousands of dollars in negative equity caused or worsened by an unresolved safety recall.

SERVICE BRAKES, HYDRAULIC — Filed 07/01/2025

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while depressing the brake pedal in slippery conditions and the vehicle came to a complete and the ABS warning light remained illuminated. The failure mileage was 74,000.

ENGINE AND ENGINE COOLING — Filed 09/22/2026

The contact owns a 2017 Ram 2500. The contact stated that while driving 25 MPH, there was an abnormal sound coming from the vehicle. The contact stated that upon inspecting the vehicle, there was a squeaking sound coming from the coolant pump. The dealer was contacted by phone and made aware of the failure. The contact referenced an unknown recall; however, the VIN was not associated with a recall associated with the failure. The manufacturer was contacted by phone and made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.

ELECTRICAL SYSTEM,SERVICE BRAKES — Filed 09/19/2026

The HCU is failing. it is a current recall and has been apparently before i even purchased my truck. The abs light is coming on and off. I use this truck everyday but most importantly i use it to transport my kids in what i assumed was a safe vehicle. I spoke with the dealer AND a representative in the recall department for FCA and both told me that there is no remedy and there may never be on. this is 100% UNACCEPTABLE. I dont understand why theres no RUSH to fix an issue that can cause an injury. I have text messages from the dealer service advisor

SERVICE BRAKES — Filed 12/18/2024

Recall C4B The Antilock Braking System in a constant On-Off state of failure. I've been told by multiple dealers and Ram Customer Service folks that there are no parts available. I have also been told that they will be available next quarters and that was multiple quarters ago. This has been going on since December 2024. I'm not sure if the braking system will function as designed if put in an emergency situation at this point. I also am unable to use my cruise control, because every time it goes into a failure mode, it kicks off the cruise control. I'm not talking about alarming once in a while, it's constantly every few seconds sometimes. I just want my truck fixed, this is ridiculous.

SERVICE BRAKES — Filed 04/08/2024

This problem was finally acknowledged by Chrysler in November 2024 but so far there is no repair offered by Ram. That, to me, is an unacceptable situation. The defect was generally know on my 2019 Ram 2500 several years before finally be acknowledged by them. And now after finally acknowledging the obvious they are still not offering a fix. As a practical matter, the actual defect is in the brush holders used in the small DC powered motor attached to the anti-lock control module. Replacement of the motor takes less than an hour but Chrysler is not even offering a suitable redesigned motor. I am not sure which is worse: Ram's refusal to offer a simple motor replacement or the lack of enforcement of a simple fix by NHTSA. I wore out a set of rear tires in under 3000 miles of use because of this problem.

SERVICE BRAKES — Filed 07/06/2026

Truck has ABS and Traction Control warning lights alerting. Itermittent failure of brake system. Responsible for an accident 4/13/2026. Dealership has not notified but are sending out recall letters for July 2026. I have a video that illustrates the issues with ABS.

SERVICE BRAKES, HYDRAULIC — Filed 01/21/2019

The contact owns a 2017 Ram 2500. The contact stated that the vehicle was previously repaired on two occasions under warranty and under extended warranty due to the brake failure. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available.  The contact stated that the ABS and the traction control warning lights were illuminated, along with a dinging sound. The contact stated that the warning lights had caused the 4WD and cruise control modes to become inoperable. Additionally, the contact stated that while her husband was driving 65 MPH, a deer jumped in front of the vehicle. The driver depressed the brake pedal, but the brakes locked up, and the vehicle failed to stop in time and hit the deer. The air bags did not deploy. There was no injury sustained. The driver's side fender, the bumpers and brackets, and the headlights were damaged. The driver taped up the damaged parts and was able to drive away from the scene. The vehicle was taken to an auto collision repair shop, where it was repaired for the damage sustained during the incident. No police report was filed. LaFontaine Chrysler Dodge Jeep Ram Fenton (16555 Silver Pkwy, Fenton, MI 48430) was contacted and confirmed that the recall part was unavailable. The vehicle was not diagnosed or repaired for brake failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,135.

SERVICE BRAKES — Filed 07/28/2019

One instance all the brakes locked up on dry pavement. Second instance the brakes were slowing the truck on a wet surface but would not stop and did not engage the antilock brakes properly. 3rd time brake locked up just on right front wheel.

SERVICE BRAKES — Filed 11/25/2025

The abs braking system failed and the truck was put in an uncontrolled skid where the brakes completely locked up and crashed into another car. The cause severe damage to 2 cars. I reported it to the dealership and they don't have a fix for it. There were no warning lamps prior to the collision and none are up now.

SERVICE BRAKES — Filed 11/30/2024

Antilock brakes module failed part is unavailable for 6 months I am wondering why it is not being recalled

SERVICE BRAKES — Filed 02/20/2023

I’m concerned, as I expect many owners of 17-18 Ram 2500 are. Feb 23, while returning to my home, I lost control of my vehicle after breaking before entering left to right turn that I had been thru thousands of times. Less than 1 mile from my residence I applied breaks gently prior to entering turn. After applying brakes, they locked up and I was unable to control my truck. I slid sideways a few hundred feet and made contact with a utility pole. I have never felt so helpless while driving. This caused significant damage to my vehicle. Never had any ABS problems prior to this event. After vehicle was repaired (well over $20,000) I had problems with ABS - Cruise Control that repair shop could not fix. They sent to tire shop who also could not repair. Was advised to take to dealer. Vehicle was repaired with new EBS pump (which was part of current recall). I paid $100.00 deductible for repair. I wondered why dealership reimbursed my $100.00. Now I know why, received recall in mail a few days ago for repair of this part. I think Fiat/Chrysler should be on the hook for my insurance deductible. Plus not having my truck for over 4 months. I’m also gonna lose money upon trade due to no fault of my own.

AIR BAGS — Filed 02/29/2024

I was entering an intersection on a green light when a car from the cross street entered from the right running a red light. I hit them at approximately 35-40 mph in the driver side doors. My airbags failed to deploy. The cab on my truck was shifted more than 2 inches off the frame and was a total loss since the original repair estimate was more than $43,000. The reporting firemen and paramedics and the repair shop all could not believe that the air bags did not deploy. My passenger and I are still suffering from injuries sustained in the accident, which are likely much worse because of the failure of the airbags to deploy.

ENGINE — Filed 10/23/2022

The contact's husband owned a 2017 Ram 2500. The contact stated that prior to the failure, the dealer replaced the crankcase filter and performed other unknown maintenance services. The contact stated that after her husband remotely started the vehicle, there was smoke coming from underneath the hood and smoke entered the cabin of the vehicle. The contact's husband opened the hood and noticed there were flames coming from the engine compartment. The contact's husband extinguished the fire with a hose. No injuries were sustained, and no medical attention was received. No police or fire department reports were filed. The contact related the failure to a faulty solid-state intake heater grid relay located in the engine compartment; however, the vehicle was not diagnosed nor repaired. The vehicle remained in the driveway and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 94,000.

POWER TRAIN — Filed 09/25/2022

The contact’s son-In-Law owns a 2017 Ram 2500. The contact stated while her daughter was putting her grandchildren in the vehicle, her 2-year-old grandson, who was briefly left in an unknown front seat with the doors closed, pushed the gear shifter into drive (D) and the vehicle accelerated without applying the brakes. The vehicle crashed into a trailer filled with tools located 20-30 ft. away. The vehicle then crashed into the corner of a storage building and stopped. There were no injuries sustained. The air bags did not deploy. There was no police report filed. The vehicle was taken to the dealer where it was diagnosed that the Brake Transmission Shift Interlock (BTSI) had failed and needed to be replaced. The dealer associated the failure with NHTSA Campaign Number: 18V100000 (Power Train). The contact stated that the vehicle was repaired under the recall in 2018; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 123,000.

UNKNOWN OR OTHER — Filed 05/27/2022

Today while driving the vehicle, the ABS light came on and other lights followed. The vehicle began to loose power. Pulled in the driveway and the vehicle was trying to catch on fire. There was smoke coming from the hood and the front passenger tire was what appeared to be melted/ bent away from the truck. I was able to spray water on the truck engine and stop the smoke and heat. Once I was certain the truck was not burning, I contacted the local chief of police and met with him to make a report. I had the vehicle for about a month. I had just replaced my 2014 dodge diesel that ignited during the night on March 22,2022. After an extensive fire investigation from the insurance department was undetermined of the cause. The insurance company reached out to Dodge which insisted there have been no problems. That vehicle had been parked for 10 hours. I have researched the multiple incidents involving 2013-2021 dodge diesels which consist of parked vehicles and vehicles being driven that have ignited. This can not be a coincidence that I have had 2 dodge diesel 2500 trucks that have this happen in a matter of 2-3 months. I am now left to report another fire claim on my insurance. I need answers and Dodge should be looking into these incidents. I contacted dodge direct when this happened today and they took my information and said it would be forwarded to “Tamara” to investigate and of no surprise, no return call. I have spent a lot of time and money on now 2 diesels. Both vehicles were well maintained and this should not happen. I was at least able to detach the trailer this time, get the horses to safety, and remove my personal belongings. The previous incident burned a new Easley Gooseneck trailer and all my belongings, which weren’t covered my insurance.These incidents should be investigated before there is a serious injury or even worse a death.I am attaching pictures from both incidents.

STEERING — Filed 10/30/2020

WHILE DRIVING DOWN THE HIGHWAY, ON A RIGHT HAND CORNER I TURNED AND COULD HEAR AND FEEL A 'POP'. THEN HAD SLOP IN THE STEERING, NEARLY CAUSING ME TO CATASTROPHICALLY CRASH . I CONTROLLED IT ENOUGH OFF THE ROADWAY INTO A FIELD AND STOPPED, IF THERE WAS A GUARDRAIL OR DROP OFF, I WOULD HAVE MAJORLY CRASHED. I COULD TURN LEFT, GO STRAIGHT. BUT GOING RIGHT I'D TURN THE WHEEL 1 FULL TURN BEFORE IT 'ENGAGED' STEERING. AFTER INSPECTING THE TRUCK, I NOTICED THE TRACK BAR WOULD MOVE 4-6 INCHES BEFORE THE WHEELS WOULD EVER MOVE. WHEN SHAKING THE WHEEL WHILE PARKED, THE WHEELS WOULD NOT MOVE BUT THE ENTIRE BODY OF THE TRUCK WAS MOVING LIKE CRAZY AS IF IT WERE DANCING. AFTER PULLING THE TRACK BAR OFF THE TRUCK, THE ENTIRE 'HEAD' AROUND THE BEARING ATTACHED TO FRONT PASSENGER SIDE WAS COMPLETELY SHEARED SHEARED ON 1 POINT CAUSING THE BEARING TO HAVE FREE PLAY. THIS TRUCK IS 3 YEARS OLD WITH 57,000 PAVEMENT MILES. CATASTROPHIC FAILURE OF THE STEERING MECHANISM SHOULD NOT HAPPEN AND COULD POTENTIALLY KILL SOMEONE.

STEERING,SERVICE BRAKES — Filed 10/27/2019

DRIVING 2017 DODGE RAM 2500 4X4 ON PAVED RURAL ROADWAY TRAVELING 50MPH WHEN STEERING WHEEL LOST TENSION AND WOULD NOT STEER APPROPRIATELY. VEHICLE BEGAN TO LOSE TRACTION AND CORRECTION WAS NOT POSSIBLE. WHILE WHEN DRIVER ATTEMPTED TO BRAKE, BRAKE PEDAL WAS PRESSED FIRMLY AND DID NOT BRAKE. VEHICLE MAINTAINED SPEED DUE TO BRAKE FAILURE AND STEERING, VEHICLE WENT INTO SIDE SKID FOR 100 YARDS BEFORE HITTING DEEP DITCH AND ROLLING VERTICALLY INTO DITCH LANDING ON WHEELS. ACCIDENT RESULTED IN INJURIES TO BOTH DRIVER AND PASSENGER.

VEHICLE SPEED CONTROL,SERVICE BRAKES — Filed 06/30/2020

TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT ABOUT 75 MPH, ON CRUISE CONTROL AND ACCELERATED TO OVERTAKE ANOTHER VEHICLE, THE THROTTLE STUCK WITHOUT WARNING. HE MANAGED TO PULL THE VEHICLE TO THE SIDE AND PUTTING IT IN NEUTRAL, AND WAS ABLE TO STOP THE VEHICLE. THE CONTACT STATED THAT TOO MUCH PRESSURE WAS PUT ON THE BRAKES AND CAUSED THE FRONT AND REAR BRAKES TO BURN AMID HEAVY SMOKE. THE VEHICLE WAS TOWED TO THE LARRY H. MILLER JEEP DEALER (8525 LOMAS BLVD NE, ALBUQUERQUE, NM 87110) WHERE IT WAS DIAGNOSED THAT OIL WAS OVERFILLED AND GOT INTO THE CRANKCASE. THE TECHNICIAN CLEANED THE CRANKCASE, INSTALLED NEW ROTORS AND BRAKE PADS. THE CONTACT WAS INFORMED ABOUT THE RECALL, NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE THE VEHICLE WAS REPAIRED EXCEPT THE CRUSE CONTROL. THE FAILURE MILEAGE WAS 48,630.

ENGINE AND ENGINE COOLING — Filed 05/05/2020

TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) APPROXIMATELY SIX MONTHS AGO, THE CONTACT CALLED HENDRICKS CHRYSLER JEEP RAM FIAT OF CONCORD DEALER (7630 HENDRICKS AUTO PLAZA, CONCORD, NC 28027) WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT WHEN ENGINE WAS IDLING IT WOULD VIBRATE. THE CONTACT THEN STATED THAT RECENTLY, WHILE DRIVING A BURNING ODOR WAS DETECTED, HE TURNED OF THE VEHICLE, OPENED THE HOOD AND SAW SMOKE IN THE ENGINE COMPARTMENT. THE CONTACT STATED THAT THE COOLING FAN FAILS TO OPERATE. THE DEALER WAS CALLED SEVERAL TIMES AND INFORMED THAT THE RECALL REMEDY PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT HE DID NOT CALL THE DEALER TO MAKE THEM AWARE OF THE LATEST FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 385,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE (19V818000).

UNKNOWN OR OTHER — Filed 03/20/2019

TL* THE CONTACT OWNED A 2017 RAM 2500. WHILE DRIVING 30 MPH AROUND A CORNER AND DOWN A MOUNTAIN, THE WHEELS OF THE VEHICLE STRUCK A ROCK AND THE VEHICLE CRASHED INTO A DITCH. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED HEAD, NECK, AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION (MRI). THE CONTACT'S DAUGHTER SUSTAINED A NECK INJURY AND SCRATCHES, WHICH REQUIRED MEDICAL ATTENTION. THREE OTHER CHILDREN WERE IN THE VEHICLE WHO SUSTAINED INJURIES AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT'S INSURANCE COMPANY TOWED THE VEHICLE AND DEEMED IT TOTALED. THE CONTACT CALLED STUTEVILLE CHRYSLER DODGE (3001 N BROADWAY ST, POTEAU, OK 74953, (918) 647-3183), BUT NO ASSISTANCE WAS PROVIDED. THE DEALER ASKED THE CONTACT TO BUY ANOTHER VEHICLE. THE CONTACT'S INSURANCE COMPANY CONTACTED THE MANUFACTURER. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 40,845. *DT*JB

ELECTRICAL SYSTEM — Filed 04/29/2018

WIRE PINCHED BETWEEN SPARE TIRE AND BODY WAS SHORTED OUT AND CAUGHT THE SPARE TIRE ON FIRE. TRUCK HAD BEEN PARKED FOR OVER 7 HOURS. WAS TOLD ALL WIRES LEADING TO THE BACK ARE ON FUSES AND SHOULD HAVE BROKEN THE CIRCUIT BEFORE A FIRE BEGAN. *CW *TT CONSUMER STATED THAT THE OWNER REPORTED A FIRE AT REAR OF VEHICLE IN SPARE TIRE AREA AND TOOK THE VEHICLE TO A BODY SHOP. BODY SHOP STATES A WIRE WAS PINCHED BY THE SPARE TIRE AND CAUSED THE FIRE. UPDATED 9/20/18*JB

POWER TRAIN — Filed 08/06/2017

STOPPED AND PLACED MY RAM 2500 IN PARK WITH THE ENGINE RUNNING. GOT OUT AND PUSHED A VEHICLE OFF A CAR DOLLY ATTACHED TO THE TRUCK! THE TRUCK JUMPED OUT OF GEAR AND STARTED GOING BACKWARDS. I RAN TO STOP IT AS THE TRUCK AND CAR DOLLY JACK KNIFED HITTING ME AND KNOCKING BACKWARDS. THE DOLLY WEDGED UNDER THE SIDE OF THE TRUCK DAMAGING IT! SINCE THEN SEVERAL TIMES IT HAS NOT WANTED TO GO INTO REVERSE. YOU WILL HAVE TO SHIFT IT BACK INTO PARK THEN BACK INTO REVERSE FOR IT TO WORK! *DT *DT *TR

POWER TRAIN — Filed 04/01/2017

TL* THE CONTACT OWNED A 2017 RAM 2500. WHILE DRIVING 65 MPH, THE CONTACT SMELLED SMOKE AND PULLED THE VEHICLE OVER. ALTHOUGH THERE WERE NO WARNING INDICATORS, THE GAUGE SHOWED THAT THE TRANSMISSION TEMPERATURE WAS OVER 300 DEGREES. THE CONTACT AND HIS TWO CHILDREN EXITED THE VEHICLE. THE ENGINE BAY THEN EMITTED FIRE AND SMOKE, WHICH CAME THROUGH THE PASSENGER SIDE DASHBOARD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE FIRE DEPARTMENT STATED THAT THE TRANSMISSION WAS THE SOURCE OF THE FIRE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.