2016 Ram 3500 Complaints

STEERING — Filed 05/14/2026

The contact owns a 2016 RAM 3500. The contact stated that when he took his vehicle to be aligned, he was advised that the vehicle was not able to be aligned, due to a previous recall repair where the drag link was welded unless the drag link was replaced. The manufacturer was notified of this issue. The failure mileage was approximately 55,526.

STEERING — Filed 04/30/2026

The contact owns a 2016 Ram 3500. The contact stated that when taking the vehicle to the dealer for recall repair for a drag link failure, from a previous owner, the vehicle was misaligned and the vehicle was unable to be serviced and could not be properly aligned. The vehicle was not repaired. The manufacture was not notified of the issue. The failure mileage was unavailable.

POWER TRAIN,ENGINE — Filed 04/01/2026

The contact owns a 2016 RAM 3500. The contact stated that while her husband was driving on several occasions at various speeds, the vehicle lost power and did not accelerate as intended. The vehicle was not diagnosed or repaired. The contact stated that her husband hooked the vehicle up to a handheld diagnostic machine where codes: P003A, P006a, P0046 populated. The manufacturer was notified of the failure. The failure mileage was approximately 74,500.

STEERING — Filed 06/13/2024

The contact owns a 2016 Ram 3500. The contact stated that while driving approximately 70 MPH, the steering rack fractured, and the contact was no longer able to maneuver the vehicle. The contact strapped the steering wheel into place to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the steering rack needed to be replaced; however, the cause of the failure was not known. The vehicle was not repaired. Another dealer was contacted and confirmed that the steering rack needed to be replaced and assisted the contact with finding the parts to repair the vehicle. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 275,000.

AIR BAGS — Filed 11/14/2025

Took vehicle to dealership for repair of heater. Once the repair was complete the dealership called to say the heater was fixed but the airbag light is now on. Once doing more testing they called back to say my steering wheel airbag harness either shorted or was crushed during the heater repair The part is no longer available and no remedy was available. I just have to take my car back compromised I refused the vehicle back and requested management get involved.

ELECTRICAL SYSTEM — Filed 09/14/2025

I have a complaint that needs to be addressed. On Sept. 11 2025 I had a fire in the cab of my 2016 Ram 3500 truck while it was sitting in my drive way. It was not even running. The fire was not very big and it could have been repaired. So I called FCA and opened a case with them. They informed me that I needed to bring my truck into the closest dealership so that it could be inspected. So I then called and set up and appt for Sept. 12, 2025. I had my truck towed to the dealership and upon arrival my husband who took the truck was told to take it off the trailer. So they took it off the trailer. They informed me that a woman went to the truck, opened the door and stated “ well that’s a gonna be a total loss,” closed the door and had told them to move it to the fence line. She then stated that there was nothing that y’all could do for us and that it would cost me $350.00 to be diagnosed. At this time she already knew that I had an open case with FCA and that I was told to take it in. Upon walking to the truck when my husband opened the door and it had caught fire again. So he went and told some employees in the service dept and they ran out to the truck and disconnected the batteries. Then we were told that we needed to take it off the lot if we weren’t going to pay. So they reconnected the batteries and we put the truck back on the trailer and brought it home. The next day my truck was completely engulfed in flames along with my husbands welder which is used for our business. I called FCA back on Monday and spoke with my case manager/inspector and let them know about the two fires after the first and he stated he would be going to inspect the following day. He then asked if the truck was at the dealership and if the batteries had been disconnected by your employees. I stated no the truck is here at my home and the batteries were reconnected so that we could tow it out of the dealership since that’s what we were told to do. I have told the dealership and no response

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE — Filed 09/11/2025

On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing they could do so we had to have the truck towed back to my home. Sunday night on Sept. 14,2025, I heard a loud pop noise and when I walked outside the entire cab of the truck was engulfed in flames. We had to call the fire department and they had to come put the fire out. Each of the incidences started spontaneously when the truck was just sitting parked.

SERVICE BRAKES — Filed 07/22/2025

The parking brake issue per recall was supposedly done based on information from safetycar. Vehicle can not be shut off unless in park. I'm assuming a safety feature. A few times when I attempted to shut off,even though clearly in park. Truck wouldn't do so. I shifted back into gear and then back into park with foot on brake as required. Unless I have a horse trailer hooked up, I usually don't engage parking brake if on relatively flat surface. Last week I came out to find my truck still in park had rolled forward and got caught on a large boulder before potentially rolling all the way down into a creek and pond. The boulder did do undercarriage damage mostly to brackets for bumper and spoiler. When I got in truck IT WAS STILL IN PARK. Truck started without me stepping on brake as required. Then after it started,I couldn't put it into gear. Was like shifter was locked. I tried to shut it off it wouldn't shutoff until I applied brake. I started it again with foot on brake and then I was able to shift into reverse and drive. Something is definitely wrong with the park on truck. It rolls forward now a few inches when parked and shut off in park. It will start sometimes without foot on brake and sometimes not. Since it rolled and hit rock steering feels weird. Prior to vehicle rolling and the bogus drag link fix, I have gone through tires because you can't do a full alignment. Dealership claims there's no new fix. They just won't do it right. Just like park brake issue it's not fixed right. Dealerships also claim they know nothing about a new issue and another fix. There are kids around horse farm truck coming out of gear,even though it said park,could have been a fatal accident. This truck has turned into a death trap waiting to happen and Stellantis and FCA won't acknowledge. I have to pay for a fix when it's their issue. THE 67A update has cost me over $12,000 already. THIS TRUCK SHOULD BE BOUGHT BACK BEFORE SOMEONE GETS KILLED. PARK BRAKE APPLIED ALWAYS.

ELECTRICAL SYSTEM — Filed 05/01/2024

Odometer Fraud. The contact's husband owns a 2016 Ram 3500. The contact stated that her husband was recently interested in trading in the vehicle. While on Facebook Marketplace, a person interested in vehicle requested a Carfax report of the vehicle. Upon obtaining the Carfax report, the contact discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 167,000; however, the Carfax report discovered that back in 2022, the vehicle mileage was 370,000.

FUEL/PROPULSION SYSTEM — Filed 04/16/2025

Def pump failed, I had to have it replaced before it degraded my travel speed to 5 mph. After spending $250 to Dodge dealer in Oxnard Service department for them to tell me exactly what it said on the truck code DEF pump needed replacing, I decided I didn't want to spend an extra $1000 for the dealer to fix it ($3900 they wanted for this job). On 11/16/22, I paid ($2865.81) to a reputable diesel mechanic to replace the pump. I was denied the reimbursement that was promised in the recall information. I need help with this! I pay $1200/ month for truck and insurance, but Ram can't reimburse me for a recall I paid out of pocket for, as promised. ABSOLUTE CROOKS! I want help with this. I see there are multiple other complaints of the same issue! HELP!