2018 Ram 3500 Complaints

STEERING — Filed 07/23/2026

My 2018 Ram 3500 had safety recall V06 (19V-021) performed, which involved welding the drag link. This recall remedy has caused a secondary safety defect: my vehicle is now severely out of alignment, causing rapid, uneven tire wear on the outside edges and compromising steering handling. I contacted FCA Customer Care (Case #97534845). They acknowledged TSB 19-001-19 exists for aligning welded trucks, yet my dealer refuses/is unable to align it. FCA representative 'May' then instructed me to 'pay out of pocket' to replace the steering components. FCA is refusing to honor the replacement clause outlined in their own STAR case 9100268. The manufacturer's recall remedy has ruined my steering geometry, and FCA is refusing to fix the safety hazard they created

SERVICE BRAKES, HYDRAULIC — Filed 11/15/2024

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at various speeds and depressing the brake pedal, the brake pedal became firm. The contact stated that the traction control and ABS warning lights were illuminated. The contact continued driving the vehicle, and the brake pedal operated normally. The vehicle was taken to a dealer, where it was diagnosed and determined that the hydraulic control unit needed to be replaced; however, parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

SERVICE BRAKES, HYDRAULIC — Filed 07/20/2026

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted; however, the contact was informed that parts were not yet available. Additionally, the contact stated that the recall was initiated several years ago, and parts were still not yet available. The manufacturer was not contacted. The contact had not experienced a failure.

SERVICE BRAKES, HYDRAULIC — Filed 07/13/2026

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the vehicle failed to respond while depressing the brake pedal in a panic stop, requiring the contact to depress the brake pedal a second time. The traction control and the ABS warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed, and the contact was informed that the part was unavailable to repair the vehicle. The manufacturer was notified of the failure and advised the contact to pay for the repair and reimbursement would be provided; however, the dealer confirmed that the part was unavailable. The failure mileage was approximately 90,000.

SERVICE BRAKES, HYDRAULIC — Filed 06/27/2026

The contact owns a 2018 Ram 3500. The contact stated that while waiting at a traffic light to enter the freeway, the contact started to accelerate, and the vehicle started shaking abnormally. The ESC warning light was illuminated. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer was contacted, and the contact was informed that parts for recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 189,000.

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM — Filed 05/28/2026

The contact owns a 2018 RAM 3500. The contact stated while attempting to start the vehicle, the contact noticed an abnormal cracking sound and smoke coming from the engine compartment. The contact inspected and used a fire extinguisher to slow the smoke and electrical sparks down. The contact did not notice any fire. The fire department arrived and disconnected the electrical cables to prevent further damage. The contact stated that the vehicle was inoperable. In addition, the contact stated that the failure occurred while the contact was traveling on vacation. The vehicle was towed to the dealer. The contact was informed that the failure was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was later towed to an RV service center. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000.

STEERING,SERVICE BRAKES — Filed 12/16/2024

Before the recall, I was driving my vehicle and the brakes and the power steering locked up. The vehicle felt like it was trying to drive with the emergency brake on. After this happened, I took the vehicle to Haley Jeep Jam, Richmond, VA, and they said they couldn't determine anything was wrong, but replaced the brake pads. Shortly after this visit to the service department, the recall appeared. Since the recall, we have contacted Haley Jeep Ram and Whitten Brothers multiple times, but they are unable to fix the recall due to no resolution from Daimler Chrysler. In August 2025, Whitten Brothers, Ashland, VA, replaced the part with a new, recalled part as a temporary fix. There is still no permanent fix for this recall which continues to be a safety risk. Since the vehicle has an outstanding safety recall, we are unable to sell or trade in this vehicle. We have been patiently waiting but believe this should no longer be our problem. Daimler Chrysler needs to do the right thing to assist the vehicle owners. We have mailed a corresponding letter to NHTSA. Thank you for your time.

SERVICE BRAKES, HYDRAULIC — Filed 06/01/2024

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS warning light was illuminated while driving and the ABS and cruise control features were inoperable. The failure mileage was 80,000.

SERVICE BRAKES, HYDRAULIC — Filed 07/02/2026

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that the parts were unavailable. The contact was informed that the parts were on back order. The manufacturer was not contacted. The contact had not experienced a failure.

ELECTRICAL SYSTEM,SERVICE BRAKES — Filed 11/27/2024

ABS/TRACTION CONTROL light and warning alarm goes off continuously. Very dangerous when towing a 15k pound camper.