2016 Ram Promaster City Complaints

ENGINE — Filed 10/01/2025

I purchase this car used from a dealer. the transmission failed at 87564 miles. i had the a new transmission installed. The gear box or shifter failed at 91231 miles. I had that repaired. The timing chain started to fail at 100432 miles. this issue would cause the car to stall randomly. This I feel is a safety issue. The car is not being driven for the cost of repair is out of my budget.

UNKNOWN OR OTHER — Filed 11/30/2021

The backup camera on our Ram is currently inverted. I am not sure if it is available for inspection. It makes it hard to see what is behind us when backing up. We received a notice about a recall concerning this issue but I do not see it mentioned on your website when looking up the vehicle. No warnings prior to it messing up. This has been a problem since we received the vehicle.

ELECTRICAL SYSTEM,ENGINE — Filed 07/07/2025

The contact owns a 2016 Ram ProMaster. The contact stated that while driving approximately 70 MPH, the vehicle suddenly shut off. The vehicle was unable to be restarted and was later towed to the local mechanic. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted regarding the failure. The failure mileage was 170,000.

UNKNOWN OR OTHER — Filed 12/06/2024

The 2 items that were listed on the recall caused the transmission to fail. In turn, I had to replace the transmission. If it weren't for the recall, the transmission would have been fine. I first noticed there was a problem when it wouldn't allow me to shift gears. When the dealership fixed the items listed on the recall, they stated that the transmission wasn't a part of the recall so they weren't going to do anything about it.

STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL — Filed 11/01/2024

ESC fault codes came on. Brake light switch intermittently not activating causing vehicle to set ESC fault.

POWER TRAIN — Filed 06/05/2024

The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 53,000.

ENGINE — Filed 10/20/2023

Dealer where I purchased vehicle said i have recall for both catalytic converters waited two months called back and they said they wanted to replace engine and i been waiting for a call back for 6 months

EXTERIOR LIGHTING — Filed 11/23/2023

The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the turn signals became inoperable. The vehicle was taken to an independent mechanic, where an unknown part was replaced. The manufacturer was made aware of the failure but informed the contact that there were no recalls associated with the VIN. The failure mileage was approximately 68,000.

SERVICE BRAKES — Filed 01/04/2024

Parking brake won't release when temperatures are at freezing or below. Consensus opinion on the internet is that water is getting into the cable + cable housing line and freezing, which causes the cable to stick inside the housing. Thus, when releasing the parking brake, the cable doesn't move and the pads are still pressing against the drums.

POWER TRAIN — Filed 09/14/2023

We have owned this vehicle for 4 years. We are now on our 3rd time having the transmission replaced.

EXTERIOR LIGHTING — Filed 09/01/2023

The problem I'm having with my truck is I can't keep a head light from burning out. I just had one quit that was a month old. I've been using the spec. lamp from Sylvania H7. What really sucks about this is in the past 2 years I've installed at least 7 or 8 head lamps, and at a cost of $45 to $55 bucks each it's Bull#@#$. Why can't Dodge come up with a better head lamp.

UNKNOWN OR OTHER — Filed 08/06/2023

Transmission fell out while driving. Mine and my daughter’s live was put at risk. Towing guy told me he’ve been towing Amazon trucks many times with the same problem and to check for recall because it happens too often. Independent service center confirmed. No warning lights, it felt like flat tire at first. Fortunately it happened while driving on street at 20 mph before approaching right turn.

ENGINE AND ENGINE COOLING — Filed 06/16/2022

The contact owns a 2016 Ram Promaster City. The contact received a Catalyst Efficiency campaign program notice for Catalyst Efficiency; however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

VEHICLE SPEED CONTROL,WHEELS,SERVICE BRAKES — Filed 01/06/2022

E-Brake cable freezes or doesn't disengage causing damage to the rotors, brakes, pads. Dealership said that the e-brake cable had stretched causing the rear parking brake to lock and destroy the rotors, brake pads, shoes, wheel speed sensors, pad sensors. This issue was addressed while the vehicle was under manufacturer right before we purchased the vehicle. No action was taken due to no codes in the computer, which is related to a Technical Service Bulletin for this vehicle. The TSB number is 08-088-16. Dated November 15, 2016. The TSB requires the re-flashing of the computer. The vehicle AVG Mpg does not change from 4.7mpg. There are no VIN numbers on the TSB. It applies to vehicles that are having this issue. The safety issue with this is, the parking assist brakes do not work when this issue is present. This is a 2016 Dodge RAM ProMaster 2500 Diesel. There is no PARK. Only the PARKING ASSIST E-BRAKE.

ELECTRICAL SYSTEM — Filed 11/01/2021

The contact owns a 2016 Ram Promaster City. The contact stated that when the engine battery was low-powered the vehicle's computer system had malfunctioned and the gear shifter could not be switched and the vehicle would not properly accelerate. The vehicle was taken to the local dealer(unknown) who reset the computer system and the failure was remedied. No further information was available. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 85,000.

ENGINE — Filed 08/13/2021

The contact owns a 2016 Ram Promaster 1500. The contact stated that while driving at various speeds, the vehicle would make abnormal grinding sounds. There were no warning lights illuminated. The vehicle was taken to the dealer and test-driven. The contact was informed that no issues were found. The contact stated that while driving 25 MPH, the abnormal grinding sounds were getting increasingly louder. There were no warning lights illuminated. The dealer was notified of the failure and informed the contact that he would be responsible for the cost of the repair as the vehicle was out of warranty. The vehicle was taken to the independent mechanic who diagnosed that the engine had failed and needed to be replaced. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The vehicle was taken back to the dealer who informed the contact that they would not diagnose the vehicle because the independent mechanic had removed the oil pan. The contact stated that upon starting the vehicle, it would make abnormal clunking sounds. The vehicle was not repaired. The approximate failure mileage was 40,000.

ENGINE — Filed 09/23/2019

The contact owns a 2016 Ram Promaster. The contact stated while accelerating, the front end of the vehicle vibrated. There was no warning light illuminated. The contact stated that the driveshaft, front passenger’s and driver’s side CV boots, motor mounts, and the vehicle had several front-end alignments however, the failure persisted. The contact stated that all four tires were replaced. The contact stated when the failure occurred the vehicle was taken to the independent mechanic who stated that the CV boots and engine mount was cracked. The CV boots and engine mounts were replaced. The failure continued and the vehicle was then taken to the dealer. The dealer stated that all four tires were unbalanced. The tires were balanced however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE — Filed 08/24/2021

Twice my van has unexpectedly and without warning shifted into neutral. The first incident was 8/24/21 and I was stopped at a red light. When the light turned green and went to drive and the display showed I was in neutral and the van wouldn’t move. The display on the shifter flashed neutral. The van was still on but wouldn’t move. I had the van towed to the nearest Dodge dealership and they could find nothing wrong. The second incident was yesterday. I was approaching a red light and close to stopping when the van chugged and said it was I neutral - I felt a difference in the propulsion as if it was not driving but gliding. Again the display screen showed it had unexpected and without warning shifter into neutral. The police were called both times to redirect traffic and ensure a safe tow.

EXTERIOR LIGHTING — Filed 08/09/2016

The contact owns a 2016 Ram Promaster. The contact stated that the vehicle headlight bulbs would blow approximately every 6 months. The contact stated no warning light was illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 80.

ENGINE — Filed 02/18/2021

WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.

POWER TRAIN,ENGINE — Filed 10/01/2020

"NEEDS TO BE EXTENDED." THE AMERICAN AUTOMAKER HAS ANNOUNCED THAT CERTAIN 2011-2013 MODEL YEAR VEHICLES WILL GET WARRANTY EXTENSIONS BECAUSE THE LEFT CYLINDER HEADS MIGHT CRACK. CHRYSLER WILL EXTEND THE ENGINE WARRANTY ON THE LEFT-SIDE CYLINDER HEAD TO 10 YEARS OR 150,000 MILES AND THE REMAINING ENGINE COMPONENTS WILL CONTINUE TO BE COVERED BY THE STANDARD FIVE-YEAR, 100,000-MILE POWERTRAIN WARRANTY. ACCORDING TO CHRYSLER, ROUGHLY 7,500 ENGINES WERE SUSCEPTIBLE TO THE CYLINDER HEAD FAILURE AND WAS FIRST DISCOVERED IN 2012. (THIS IS AN ONGOING PROBLEM THAT CLEARLY STILL HAS NOT BEEN CORRECTED EVEN FOR 2018-2019 MODELS.) FCA REJECTS THIS AS IN MY QUESTION TO THEM CONCERNING THIS EXACT MATTER. RE: CASE # [XXX] THANK YOU FOR ALLOWING FCA CUSTOMER CARE AN OPPORTUNITY TO ADDRESS YOUR CONCERN. OUR PRIMARY FOCUS IS YOUR SATISFACTION. MY NAME IS ALEXANDRA AND WE APPRECIATE YOUR TIME AND EFFORT IN BRINGING THIS MATTER TO US. UPON THOROUGH REVIEW AND CONSIDERATION, WE REGRET TO INFORM YOU THAT YOUR REQUEST FOR REIMBURSEMENT HAS BEEN DENIED. -THE BASIC WARRANTY HAS EXPIRED ON MARCH 8, 2019. AND POWERTRAIN WARRANTY HAS EXPIRED ( EXPIRED ODOMETER ) AT 92,077 MILES. -NO RELATED RECALL FOR THIS REPAIR. AS MUCH AS QUALITY SERVICE IS OUR CONCERN, PLEASE BE INFORMED THAT THERE ARE CERTAIN GUIDELINES AND QUALIFICATIONS THAT WE NEED TO MEET IN ORDER TO GRANT YOUR REQUEST. THANK YOU FOR YOUR UTMOST UNDERSTANDING. WE LOOK FORWARD TO YOUR CONTINUED BUSINESS WITH US, AND WE APPRECIATE YOU REACHING OUT TO US TODAY. SINCERELY, [XXX], FCA REIMBURSEMENT SPECIALIST. THE REPAIR COSTS THOUSANDS OF DOLLARS SO I AM SURE THEY DON'T WANT TO ADMIT RESPONSIBILITY BUT THEY ARE. THE CUSTOMER DID NOT BUILD THE ENGINE BUT THE CUSTOMER IS LEFT TO PICK UP THE PIECES. #NOT ALONE MELSON V. FCA US LLC FILED: MARCH 27, 2020 CASE# [XXX] FCA US LLC MAGNUSON-MOSS WARRANTY ACT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ENGINE AND ENGINE COOLING,EQUIPMENT — Filed 09/30/2020

TL* THE CONTACT OWNS A 2016 RAM 2500 PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

POWER TRAIN,WHEELS — Filed 09/05/2020

LAST OCT./NOV. I HAD TO HAVE THE LEFT AXLE CV JOINT REPLACED IN MY RAM PROMASTER CITY WHILE IN ARIZONA. YESTERDAY THE LOCAL DEALER INFORMED ME THAT ALL THREE PARTS OF THIS AXLE NOW NEED TO BE REPLACED. BOTH TIMES THE LOCAL DODGE DEALER DID THE WORK. I AM WORRIED ABOUT THE SAFETY OF THIS VEHICLE. BOTH TIMES THIS HAPPENED I WAS AWAY FROM HOME TRAVELING ON INTERSTATE HIGHWAYS

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE — Filed 12/06/2019

DEALER CLAIMS THEY CAN NOT PERFORM RECALL BECAUSE THEY DO NOT HAVE PARTS. *TR

ELECTRICAL SYSTEM — Filed 06/06/2020

IGNITION KEY IS LOCKED IN THE IGNITION AND WON'T COME OUT IN THE OFF POSITION *TR