2017 Ram Promaster City Complaints

ENGINE — Filed 05/18/2026

COMPONENT FAILED: Left transmission mount bracket and its fasteners on a 2017 RAM ProMaster with 3.6L V6 Pentastar (sales code ERB) and 62TE 6-speed automatic (sales code DG2). At least one bracket-to-transaxle bolt sheared. The bracket separated from the transmission, the powertrain dropped on the driver side, the left front CV axle pulled out of the transaxle, and transmission fluid loss occurred. The transmission case casting also appears cracked at the bracket mounting boss. All failed components are preserved and available for inspection. SAFETY RISK: Failure occurred during LOW-SPEED MANEUVERING. Had it occurred at highway speed, the dropped powertrain and separated front drive axle could have caused loss of vehicle control, sudden disabling of the vehicle in traffic, and roadway debris from dragging components. Industry-published cases describe identical failures at 40+ mph (Certified Transmission, May 2019). Multiple owner reports of the same failure exist for 2015-2021 ProMasters. CONFIRMED BY: Failure confirmed by visual inspection at an independent service facility. The failure mode matches FCA Service Bulletin 23-022-19 (8/27/2019), which warns the bracket fasteners are torque-to-yield, single-stage, one-time use, and that reuse can lead to bracket bolt failure. The TSB is classified Information Only — no recall has been issued. INSPECTED BY: Inspected by the owner and an independent repair technician. Not yet inspected by the manufacturer, police, or insurance. The vehicle had recent service in the transmission area; whether the one-time-use fasteners specified by the TSB were replaced during that service is under investigation. WARNING SIGNS: None. No warning lamps, messages, or symptoms preceded the failure. Given the documented failure mode, manufacturer service bulletin, and multiple owner reports of identical failures across model years, a formal investigation into a potential safety recall is requested.

ELECTRICAL SYSTEM — Filed 02/16/2024

Odometer Fraud. The contact purchased a 2017 Ram Promaster 1500. The vehicle was purchased on February 16, 2024. The contact stated that at the time of purchase, the mileage was 84,000. The vehicle was taken to Valvoline, where the odometer was reported in 2018 February 2023 at 346,000. The contact purchased a Carfax report, which indicated that the mileage was 346,544 in January 2023. In addition, the dealer was made aware of the discrepancy, and the contact was informed that the vehicle would be collected, and the sale would be voided; however, the down payment would not be returned.

ENGINE — Filed 12/08/2025

Vehicle is failing oil consumption test at 97,571 miles. They are saying it’s burning excessive oil due to failed piston which ran had an open recall for . I’d like my vehicle to be considered for oil consumption test and possible motor replacement.

ENGINE — Filed 03/20/2025

The contact owns a 2017 Ram Promaster City. The contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. The check engine warning light was illuminated. The contact who is a certified mechanic, performed an oil change and became aware that the engine was extremely low on engine oil. The vehicle was taken to the dealer and confirmed that the oil level was extremely. The dealer performed an oil consumption test. The test showed that the vehicle was two full quarts of oil low. The contact was informed that the engine block was damaged and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that prior to the oil consumption test, whenever the vehicle was started, the vehicle vibrated abnormally. The contact inspected the vehicle and found that the oil level was low. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

ENGINE AND ENGINE COOLING,EQUIPMENT — Filed 05/21/2025

The contact owns a 2017 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

POWER TRAIN — Filed 03/03/2025

I am the original owner of a 2017 Dodge ProMaster made by Chrysler. My vehicle is currently at a dealership waiting for a complete transmission. I had to have it towed there as this issue happened while I was driving. Luckily, I was not far from home. The van is no longer under warranty at 5 years or100,000 miles. I purchased it new in May 2018. It has only 37000 miles on the odometer. There was a recall unrelated to this problem and fixed. In the beginning I had to Contact Chrysler Customer Service per my dealer who gave me their Customer Care number. I was given a case number by a lower Chrysler representative, who then had me talk to her supervisor. This representative said that there was no forwarding phone contact number for their complaint department and she gave me an address with a US mail PO Box for Chrysler in Auburn Hills, MI. No transmission should go out at 37,000 miles. My dealer is charging me $9000 USD for the transmission repair! A review of social media (Facebook) by various ProMaster owners has lead me to contact you. Groups on Facebook such as ProMaster Owners and Roadtrek ProMaster Class B RV owners have complained about transmissions going out. From what I understand, Chrysler has recalled vehicles from 2019 model years up through maybe 2023, for transmission issues. Why the 2018 model year was not included is beyond me. It is also my understanding that Chrysler is now building a completely new transmission for vehicles built since the current model year. Previous owners like me will have to settle fro re-manufactured transmissions from Chrysler. I am sure the NHTSB has been contacted by people like me. There are hundreds of us with transmission issues which can be considered driving safety issues.

UNKNOWN OR OTHER — Filed 03/23/2025

It is consuming a lot of oil after 5 thousand miles went from 5.5 quarts to 3.4 quarts

STEERING,ELECTRICAL SYSTEM,VISIBILITY/WIPER — Filed 02/03/2025

The windshield cowl on this vehicle is poorly designed, allowing water intrusion from multiple points. This is not a minor leak but a severe design flaw that creates immediate and dangerous safety hazards while driving, particularly at highway speeds. The most critical issue is water pouring directly onto the serpentine belt and pulley system. While driving at highway speeds in heavy rain, I lost power steering after water intrusion caused the belt to slip. This sudden loss of steering assist made the vehicle extremely difficult to control, especially in traffic and during turns. Another major safety risk is water intrusion onto the engine fuse box. While driving at highway speeds, water poured into the fuse box, causing electrical shorting. This led to severe overheating that burned my windshield wiper wiring, making the wipers inoperable and drastically reducing visibility. Surrounding wires also melted, posing a significant fire hazard. The sudden electrical failure and loss of visibility created an extremely dangerous situation. Additionally, water pooling on the transmission can drain into the breather hole, allowing significant water intrusion into the transmission fluid. This can cause erratic shifting, transmission failure, or complete power loss. At highway speeds, this can lead to sudden deceleration or loss of acceleration, putting drivers and others at serious risk. This issue has been experienced by multiple owners and confirmed by independent service centers. It is not a DIY repair—the defective cowl design allows excessive water ingress. There are no warning lights or messages before failure, only sudden and dangerous symptoms once water intrudes. This is a major safety concern, particularly at highway speeds, where sudden power steering loss, electrical failure, or transmission issues can lead to catastrophic consequences. Immediate investigation and corrective action are necessary to prevent accidents, injuries, or fatalities.

ENGINE — Filed 09/14/2024

The contact owns a 2017 Ram Pro Master City. The contact stated that while the vehicle was stopped, the engine vibrated abnormally and there was a fuel-burning odor on the interior and exterior of the vehicle. The contact stated that while attempting to accelerate, the vehicle briefly lost motive power before the vehicle returned to normal functionality. The "General Warning Light” was illuminated. The failure became a regular occurrence, and the oil level was abnormally low. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

ENGINE — Filed 02/26/2025

Oil consumption issue with the engine: there was an extended warranty on the engine but it apparently expired July of last year. I bought the vehicle in April, but the warranty did not show up under any recalls or Carfax report. I discovered the oil consumption problem at the end of July and have been getting the runaround from several dealerships. Finally made some headway today by starting the oil consumption test, but they called me an hour or so after the appointment to tell me Stalantis had JUST changed their policy, effective TODAY, that they would no longer honor goodwill warranties in vehicles 2018 or older.

SERVICE BRAKES,ENGINE — Filed 01/03/2025

Went to use the brakes and they would not work. Had to swerve into a ditch to stop. ABS and Traction issue.

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE — Filed 08/27/2024

There’s already a recall on the engine cooling fans. I was driving on the freeway when the cooling g fans failed causing overheating and major damage to the engine, specifically the head gasket, thermostat, and radiator. I took it to the dealer after finding out about the recall. They replaced the fans but are still not working correctly. They also refused to repair the other damages that were caused due to the recall part failure. I use my vehicle for work and have been unable to work for more than 2 weeks now due to the damages and have had to decline a lot of work in that time. This is affecting my livelihood. So far the dealer and manufacturer have only wanted to charge me for any additional diags or repairs when my vehicle was running great until this incident. The vehicle is unsafe to drive and the recall report stated the engine could catch fire. I took my vehicle to the dealer, a second time to see what they could do for me, Just to find out, they only wanted to charge me for multiple diagnostic diagnosis and would have me wait. At least a week before they could even begin touching my vehicle also refusing to give me a loaner vehicle in the meantime.

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE — Filed 08/28/2024

What happened: While driving on the freeway, the engine cooling fans failed, causing the engine temperature to rise excessively and increasing pressure within the cooling system. This resulted in a hole being blown through the thermostat, and all the coolant leaked out. Only after the coolant was lost did the engine overheating warning lamp come on. I safely pulled over, but the engine had already overheated severely. I was unable to drive the vehicle for a week while waiting for the dealer to replace the cooling fans under the recall. After the recall repair was completed, I picked up my vehicle from the dealer. On my way home, I noticed a loss of power, poor acceleration, and engine shaking, especially after the engine had been off for a few hours. I replaced the thermostat and radiator myself, but I believe the overheating caused internal engine damage, potentially a blown head gasket, cracked, or warped heads. Additionally, before taking the vehicle back to the dealer, I noticed the newly installed cooling fans (replaced under the recall) stopped working again. Despite all these issues clearly being related to the initial fan failure and overheating, the dealer is now charging me for further repairs and is not addressing the underlying problem with the cooling system. The fact that the cooling fans have a recall due to failure and have caused other issues are trying to tell me I’m responsible. They wouldn’t give me a loaner vehicle while they were performing the initial recall repair or now since I’ve taken it back.

FUEL SYSTEM, GASOLINE — Filed 08/06/2024

The contact owns a 2017 Ram Promaster City. The contact stated that after refueling the vehicle, the engine shut off or idle roughly immediately after starting with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was not diagnosed or repaired. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,930.

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE — Filed 08/03/2024

My radio dont work i can see the camera to be reversed

ENGINE — Filed 02/05/2024

Both cams need to be replaced. Upon doing internet research and talking with the service advisor this is a very commom problem and recalls have been done on other years but not 2017. Henry Miller Dodge Ram is where my vehicle is currently at and who advised the issues at hand. The check engine light comes on and computer shows misfire.

UNKNOWN OR OTHER — Filed 06/28/2023

The vehicle rpm reved up and then total loss of power then the vehicle caught fire wile driving down the road. Flames came out under dash and in engine compartment.

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EQUIPMENT — Filed 06/16/2023

The contact owned a 2017 Ram 2500. The contact stated that after parking the vehicle in the parking lot of a residential building and turning the engine off, approximately 36 hours later the contact was alerted by the property manager that the vehicle was on fire. The fire department was called to the scene and extinguished the flames. During the failure, the vehicle was destroyed. A fire report was taken at the scene and the vehicle was towed to a local holding yard. The fire department indicated that the fire originated in the center dashboard of the vehicle. The exact cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The contact referred to the NHTSA campaign number 19V818000 (Equipment, Engine, Engine Cooling) and indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 85,000.

ELECTRICAL SYSTEM,ENGINE — Filed 05/29/2022

2017, 119,000 miles. 8/9/18: maintenance transmission service at 62,651 miles. 6/4/20 Recall WOO shifter cable replaced. 11/11/21 AGM Interstate battery MTX-49 replaced. ISSUE: End of May 2022 (~117,000 miles) had driven from Florida & back 2x without any problems but was slowing down by taking my foot off the gas for exit ramp - the engine started roaring louder & the vehicle apparently had shifted to ?neutral - pulled off the road & shifted to P & then to D & drove on home without any further problem. That was #1 occurrence & I took it to a transmission shop in July (had not had the problem again) to see what they thought. They did road test, fluid check & scan of control modules for trouble codes/errors & analyzed data stream for inconsistencies - found no error codes or inconsistencies. Incidentally, have been having some type of parasitic draw on my new battery for the past year. Occurrence #2: almost a year later April 2023 I am driving up to 55 mph running errands & I slow down to 45 mph & the engine starts to roar & the van is coasting & the light up area of P-R-N-D backlight is not lit up that is normally lit up & no check codes/warnings have appeared - everything else including front drivers light panel all normally lit. I pull off into a parking lot, put in park, turn it off, then turn back on (still with unlit gear display) & I put in drive & it runs normally around the parking lot & the remaining way home.I have driven it locally for 40-60 miles each time with intermittent stops for about 4-5 times since then & can’t replicate the problem again. Incidentally still parasitic draw on battery. 1) could replaced shifter cable be a problem? 2) fuse #38 problem causing loss of power to solenoids? 3) transmission range sensor failing causing it to fall out of gear? 4) transmission control module problem? 5) solenoid problem? 6) worn/broken transmission bands? 7) worn out gears? - some cause putting into “limp mode”? This is dangerous situation?

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE — Filed 05/28/2023

Was not notified that my Ram Promaster 2017 needed two recalls when purchasing it from an official Ram dealership in 2020 with 35k miles on it. Now, at 90k miles I'm having to replace a radiator and cables that failed as a result of the coolant fan being replaced. Took it to two separate shops (first shop couldn't lift it) which both confirmed that my radiator experienced failure and caused electrical faults including blowing a 60amp fuse because this part was not replaced. I never was notified by Ram over the phone regarding this issue or from the dealership I purchased it from. Now, I'm having to pay a lot out of pocket to repair these parts (because I can't get my vehicle into any Ram dealership in the area for over a month) and having a third party, high quality mechanic do the repairs instead. I had to also pay to have the vehicle towed to the shop at my own expense as the vehicle had the check engine light on and was deemed by the first mechanic to not be safe to drive. I will upload files of the repair costs once the repairs are complete. $315 tow, $300 in diagnosing fees that won't be covered, and $1600 out of pocket for repairs is what I'm looking at. If I didn't have a 3rd party extended warranty, it would cost me close to $5k for repairs.

SEAT BELTS — Filed 02/17/2023

2017 RAM PROMASTER 2500. CONSUMER WRITES IN REGARD TO DEFECTIVE SEATBELT. THE CONSUMER STATED THE RECALL WAS ON BACKORDER AND NOT ABLE TO REPAIRED.

ENGINE AND ENGINE COOLING — Filed 09/23/2022

2017 RAM PROMASTER. CONSUMER WRITES IN REGARD TO ENGINE COOLING FAN SAFETY RECALL.

STRUCTURE — Filed 02/13/2022

The contact owned a 2017 Ram Promaster 3500. The contact stated that after parking the vehicle on the side of his house, he received an alert from a sensor camera attached to his home. When the contact checked the alert, he saw that the vehicle had caught fire. The contact immediately called the fire department and they were able to extinguish the fire once they arrived. No injuries were reported. The contact sustained property damage side of his garage and the siding of the garage had become warped due to the fire. The vehicle had yet to be removed from the property and had been deemed a total loss. The contact posted pictures of his damaged vehicle to an online forum and the manufacturer reached out to him for assistance. The contact was asked if he would like a team to come to his home to investigate the cause of the failure; the contact had yet to make arraignments for the finding. The contact stated that the rear passenger side of the trailer; however, the cause of the failure had yet to be determined. The failure mileage was approximately 70,000.

ENGINE — Filed 01/29/2020

01/29/2020 SUNLIGHT 1 DODGE PROMASTER WITH 9000 MILES AT 9AM PST ERRUPTED IN FLAMES. A SECURITY CAMERA CAUGHT THE EVENT ON CAMERA, 9AM PST. THE VEHICLE SMOKED WHITE SMOKE FROM THE ENGINE COMPARTMENT AREA FOR 20 MINUTES AND ERRUPTED WITH ENGULFING ORANGE FLAMES, AND NOISE THAT ALERTED THE DOG INSIDE THE HOUSE. 911 WAS CALLED AND FIREMEN WORKED FOR 3 HOURS TO PUT OUT THE FLAMES. HAD THE CAMPERVAN BEEN PARKED NOSE TO THE HOME, THE HOME WOULD HAVE CAUGHT FIRE, THE JEEP PARKED WITHIN 3 FT OF CAMPER MELTED THE REAR PANELS, NOT KNOWN YET IF IT IS A TOTAL LOSS. THE CAMPER HAD BEEN USED ONLY FOR TRANSPORT, NOT CAMPING. 9000 MILES. NO ALTERATIONS AND AN ADDED REAR CAMERA. IT HAD SAT IN PLACE 4 WEEKS IN DECEMBER IN MID 40'S DEGREE WEATHER. IT WAS LIGHTLY RAINING WHEN IT BURNT. THE BURN LANDED THE ENGINE ON THE GROUND. ACCESS TO THE BATTERY COMPARTMENT WAS DIFFICULT FOR FIREMEN. PARKED IN GRAVELED DRIVEWAY.

VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM — Filed 02/17/2017

MY 2017 DODGE RAM PROMASTER'S ACCELERATOR STUCK WHEN MY VEHICLE WAS PLACED IN REVERSE CAUSING THE VEHICLE TO ACCELERATOR AT FULL THROTTLE AND HIT A STEEL GUARD POLE CAUSE MAJOR DAMAGE TO THE REAR END. WHEN IT WAS PLACED IN DRIVE TO MOVE FORWARD OFF THE GUARD POLE IT ACCELERATED AT FULL THROTTLE AGAIN CRASHING INTO A STEEL FENCE AND GATE POLE CAUSING MAJOR DAMAGE TO THE FRONT OF VEHICLE. THE VEHICLE HAS LESS THAN 4000 MILES. WE WERE NOT TURNING. THE MOVEMENT WAS STRAIT FORWARD AND BACKWARD IN A STRAIT LINE MOTION. FORTUNATELY WE WERE IN A PARKING LOT AT OUR OFFICE WHEN THIS HAPPENED. THE VEHICLE HAS NOT BEEN REPAIRED AND IS STILL IN THE DEFECTIVE CONDITION BECAUSE AS OF YET WE HAVE NOT FILED AN INSURANCE CLAIM. THIS OCCURED AT APPROXIMATELY 4:30 P.M. ON 2/17/17. THE ACCIDENT WAS ALSO CAUGHT ON VIDEO.