2019 Ram Promaster Complaints

POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER — Filed 08/15/2025

I own a 2019 Ram ProMaster. The vehicle previously received the manufacturer recall repair for the transmission park issue (software update). After the recall repair, the vehicle experienced a safety issue where it would roll freely while in “Park,” as if it were in neutral, even though the dashboard indicated “P.” This created a rollaway risk. This happened August 2025 intermittently. Miles on the vehicle 68k. I recently (4/17/2025) serviced the transmission (approximately 73,000 miles) and found significant internal damage evidence. The transmission fluid was heavily contaminated, and I found approximately 11 square metal fragments around 1/4 inch in size inside the transmission pan and filter. This amount and size of metal debris indicates internal transmission failure. The prior rollaway condition combined with internal debris suggests the recall repair did not fully resolve the defect. Although the vehicle is currently engaging Park, the condition was intermittent and may reoccur without warning. This presents an ongoing safety risk of unintended vehicle movement. I am concerned that the recall remedy (software update) is insufficient to address mechanical failure inside the transmission, and that other vehicles may have the same unresolved defect.

ENGINE AND ENGINE COOLING — Filed 10/23/2025

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

ENGINE AND ENGINE COOLING — Filed 10/23/2025

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

ENGINE AND ENGINE COOLING — Filed 01/02/2025

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While driving at various speeds, there was an abnormal electrical burning odor coming from the vehicle. The burning odor was also coming from the vehicle when the vehicle was turned off, and the hood was raised. Additionally, the driver's side radiator fan was constantly running, and the passenger's side radiator fan made an abnormally loud sound while running at high speed. There was a loud ticking sound coming from the engine. An unknown warning light was illuminated. The contact used an OBD reader and became aware that the engine temperature was approximately 226-degrees. An independent mechanic determined that the failure was related to the recall. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test to determine whether rental assistance would be provided. The contact stated that the vehicle was unsafe to drive to the dealer because the dealer was approximately 1 hour away. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 112,000.

ENGINE AND ENGINE COOLING,POWER TRAIN — Filed 11/11/2025

The contact owns a 2019 Ram Promaster 2500. The contact stated that while driving at various speeds, the transmission was slipping and failed to shift to 3rd gear. The contact stated that the failure persisted while driving on one occasion, which required the driver to pull over and to restart the vehicle. Additionally, the contact stated that while at a complete stop in highway traffic, the vehicle stalled. The contact shifted to park(P) and was able to restart the vehicle. The contact stated that while driving 10-12 MPH downhill, the vehicle stalled, and the passenger's side of the vehicle crashed into a tree. The contact stated that the back window was fractured. The air bags did not deploy. There was no injury sustained. The police officers were contacted, and the police officers sent a tow truck was sent, but it did not arrive at the scene. No police report was filed. The vehicle was pulled out, and the contact was able to drive the vehicle away from the scene. There was no warning light illuminated. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. Additionally, the contact had received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available.  The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

ENGINE AND ENGINE COOLING — Filed 12/01/2025

The contact owns a 2019 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

POWER TRAIN — Filed 01/20/2026

The powertrain transmission failed after a prior warranty replacement. The vehicle began experiencing improper and delayed gear shifting, loss of power, and inability to maintain speed. This condition made the vehicle unsafe to operate, especially in highway traffic, as it could not respond properly to normal driving conditions or surrounding vehicles. The problem was confirmed by a dealership, and all diagnostic procedures and documentation requested by the manufacturer were completed. The vehicle has been out of service for several weeks awaiting another warranty transmission replacement, with no estimated timeline provided. The transmission is currently at the dealership and available for inspection upon request. No crash occurred, but the failure created a serious safety risk due to loss of drivability in traffic.

ENGINE AND ENGINE COOLING,BACK OVER PREVENTION — Filed 10/01/2025

The contact owns a 2019 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention); however, the parts to do the recall repairs not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES — Filed 11/05/2025

The ABS warning light turned on when the vehicle reached approximately 82,033 miles. After driving about 100 additional miles, at around 82,133 miles, the braking system overheated and nearly failed, producing a burning smell and loud noise. The vehicle became unsafe to operate and left me stranded at night near Lonoke. I had to wait for the brakes to cool and then drive slowly to a repair shop the next morning. A repair shop confirmed that the braking system and parking brake were damaged due to lack of proper maintenance prior to sale. The full repair estimate was $1,257.34, but the dealership paid only $1,090.00 and refused to authorize the parking brake repair, leaving the vehicle unsafe. The vehicle had been driven less than 1,500 miles and for less than 15 days when this failure occurred. Additionally, this vehicle has 2 open NHTSA safety recalls that were not repaired before the sale, which indicates the dealership delivered the vehicle without completing mandatory safety repairs. This creates a serious safety hazard and could lead to total brake failure while driving.

POWER TRAIN — Filed 08/08/2022

The contact owns a 2019 Ram 1500 Promaster. The contact stated that while driving approximately 35 MPH, the vehicle started losing motive power. The accelerator pedal was depressed; however, the engine only revved. The contact stopped, turned off, and restarted the vehicle. The contact was able to shift the vehicle to drive(D) but was unable to accelerate above 30 MPH. The contact stated that no warning light was illuminated. The contact was able to drive the vehicle to a dealer and was unable to shift into reverse(R)while at the dealer. The dealer diagnosed the vehicle and determined that the transmission had failed. The contact was aware that the VIN was associated with NHTSA Campaign Number: 23V301000 (Power Train), but after asking the dealer about the failure, the contact had not gotten a clear answer. The contact was later advised by the dealer that the manufacturer stated that the contact had to pay for the transmission reassembly. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that confirmation from the dealer that the failure was related to the recall was needed. The failure mileage was approximately 108,000.