2022 Ram Promaster Complaints

STEERING,ELECTRICAL SYSTEM — Filed 06/09/2026

I am reporting a severe, intermittent loss of Electronic Power Steering (EPS) assist on a 2022 Ram ProMaster cargo van at ~21,000 miles. The defect causes sudden drops in steering assistance and erratic wheel-jerking under heavy electrical loads during rapid, low-speed turns while parking.A professional dealer teardown and inspection at Dutch Miller Ram confirmed that environmental rainwater from the windshield cowl completely breached the factory weatherproofing seals. Standing liquid was found pooling inside the bottom floor of the connector housing, causing severe copper oxidation (galvanic corrosion) and visible electrical arcing on a constantly energized 12V male pin inside the EPS gear cylinder. This high-current bottleneck drops voltage under load, causing the internal ECU to cut assist as a safety fail-safe.Critically, this design defect created an immediate, progressive cascading failure dating back to the very first month of ownership. Because this 12V power line remains constantly "hot" while parked, the pooling water established an un-metered short-circuit bridge directly to the frame ground. This forced an aggressive parasitic electrical drain that repeatedly flattened the battery after sitting for short two-week intervals throughout its lifespan, destroying the original factory battery.The dealer's safety protocol requires a complete steering rack replacement. However, because Ram recognized this vulnerability, they completely superseded the part with a redesigned assembly that forces consumers to purchase new, non-faulty tie rod assemblies just to make it compatible, inflating costs to over $6,000. This data directly supports the active NHTSA investigation into 2022-2023 ProMaster steering modules. Furthermore I imagine that since some people may continue to drive the vehicle under this particular condition of "barely being affected" until there is sudden failure on the highway or zero signs prior to catastrophic failure. I STILL OWE $ ON THIS VEHICLE

STEERING — Filed 03/07/2024

The power steering for my 2022 Ram Promaster failed on 3/7/24. The safety issue this caused was that steering the van was nearly impossible. Fortunately, the failure occurred while I was in a parking lot. The van had to be towed to the local dealer. The defective parts were on backorder (part number 6TB16JXWAC Module-steering control) and arrived on 5/21/24. This was covered under warranty and the repair work was done by the local dealer. There weren't any warning lamps that would indicate an issue. I used the van to drive to the jobsite, worked for a few hours, and the issue occurred as I was leaving for the day.

SERVICE BRAKES — Filed 09/30/2022

forward collision warning has never worked, after resetting it in controls it will show not working soon after. this has occurred in many 2022 and 2023 ProMaster units. the company says it is a weather problem. after replacing the camera unit, it still does not function. I purchased this unit new, it has never worked.I purchased this unit especially for this safety feature among others included in the contract.

FORWARD COLLISION AVOIDANCE — Filed 04/01/2023

Promaster 3500 Forward Collision Warning turning itself off in Uconnect. Uconnect is where you can turn off FCW or set it to warning only, or warning and braking. I want it ON all the time but it keeps setting itself OFF. I turn on the vehicle and I see the warning light indicating it is turned OFF. I have to go into setting and set it manually. I will travel to get gas and when I re start the vehicle it is set OFF again. If I don't happen to notice it, I'm traveling down the road without this safety feature, which to me is dangerous and just not right. My Promaster is a Roadtrek van and the service manager at the dealer where I purchased the van says he sees this light on all the time on other Promaster vehicles and just ignores it. I see many posts on Roadtrek and Promaster forums that reference people having the same issue. Ram dealer finally acknowledged the issue but is unable to get any acknowledgement from the manufacturer that they are working on a fix. I've had this issue from day one and have taken it to the dealer several times with no resolution. This is one thread that documents what I have experienced as well: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING,ELECTRICAL SYSTEM — Filed 06/01/2026

While driving, the power steering stopped and basically locked up the steering wheel almost causing an accident. At the same time, multiple warnings flashed on the dash. After restarting, the vehicle operated as should until the following day when it occurred again and we had to have it towed to the dealership. Water intrusion and corrosion damaged a wiring harness and rack and pinion. The cost to repair was $5200. The dealership we use is Diehl Automotive. 6181 Steubenville Pike, McKees Rocks, PA 15136. They told me this is the 12th van they've had this happen to. They told me to report this incident since it is a safety hazard and the vehicle is only 4 years old.

ELECTRICAL SYSTEM,ENGINE — Filed 04/18/2026

VIN: [XXX] Recall data refreshed on Apr 18,2026 1Unrepaired Recalls associated with this VIN Oct 23,2025 Manufacturer Recall Number67C NHTSA Recall Number25V-720 Recall StatusRecall Incomplete, remedy not yet available Summary 4-13-2026 Is someone going to have to die because this vehicle is still on the road with a recall that could start a fire in the engine compartment that no one knows what causes it except that it has something to do with the radiator fans. This is a very serious situation. No one should be able to drive a vehicle with this kind of problem. This recall was issued several months ago, I think from October 2025. This van has a camper made in it by Thor Twist and sold by Camping World in Arkansas. We bought it to travel around the country we retire. What a nightmare. We have a granddaughter who lives with us and goes camping with us most of the time. We also have a handicapped daughter who also travels with us sometimes. She has never been able to walk. What if the van catches on fire while she is with us? My wife and I are in our mid [XXX] . We have been losing sleep thinking about this The people we bought it from said it’s not their responsibility, same as Thor Twist. They say it’s a chassis problem and we need to call Chrysler Corporation. I called the Chrysler Corporation the Dodge dealership near our location. Recall notice states “The remedy for this condition is not currently available. We can’t plan any vacation time due to this recall. We now have nightmares about traveling anywhere in this van. We paid over $100,000 for this van and cannot use it. We are requesting that we return the van and get all our money back. We have had nothing but problems with this van and worry about making any trips in it in the future. We have had it in the shop 4 times for recalls and several other times for malfunctioning issues. We were unable to use the van for weeks at a time. Let us return it please. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING,ELECTRICAL SYSTEM — Filed 03/16/2026

The contact called for the owner of a 2022 Ram Promaster 3500. The vehicle was taken to be serviced due to a power steering failure. While operating the vehicle, the owner experienced a power steering failure, and the steering wheel was difficult to turn to the left or the right. The messages "Service Power Steering", "Service Hill Assist", "Service Collision Warning", "Blind Spot Alert Unavailable", and “Service ESC" were displayed. The contact diagnosed the vehicle and determined that water was inside the main steering connector, causing the power steering failure. The owner was informed that the steering rack needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not contacted. The contact was informed of NHTSA Action Number: PE26002 (STEERING, ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was 68,974.

ENGINE AND ENGINE COOLING — Filed 10/23/2025

The contact owns a 2022 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

ENGINE AND ENGINE COOLING — Filed 10/23/2025

The contact owns a 2022 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

UNKNOWN OR OTHER — Filed 12/29/2025

This recall is supposed to be lifted as this is an RV. Please lift this recall