2022 Subaru Crosstrek Complaints

UNKNOWN OR OTHER — Filed 03/07/2023

I was advised to file a report for a known problem with Subaru 2022 Crosstrek.It involves the infotainment system failures. These are listed in a Subaru service bulletin dated 1/28/25- head unit warranty extension. My issues primarily involve carplay but there have been other issues associated with Starlink system as well. The dealer has refused to fix this even though I have an extended warranty and the service bulletin covers the repair. I have replaced the cable and the phone and there are still ongoing problems. I am aware there is a class action lawsuit in process.

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE — Filed 11/12/2025

To Whom It May Concern, I am filing a formal dispute and safety complaint regarding my 2022 Subaru Crosstrek Limited. On November 12, 2025, while driving at approximately 70 mph on the highway, the vehicle suddenly stopped operating automatically without warning. This was a terrifying and dangerous event for me and my family. We could have been seriously injured or worse. The service department later claimed that the issue might be related to the battery, but I am not convinced that this explanation is accurate or acceptable. A vehicle with only around 41,000 miles should not suddenly lose power or stop at highway speed. This is a serious safety defect and raises strong concerns about the vehicle’s reliability, engineering, and overall safety. I request that Subaru of America open a formal investigation into this incident and document it as part of my ongoing complaints. I also ask that this matter be reviewed under the Florida Lemon Law and BBB Auto Line programs, since this issue demonstrates a clear and dangerous failure of the vehicle’s systems that should not occur under normal operation. Please confirm receipt of this dispute and provide a case reference number and next steps for resolution. Sincerely, [XXX] [XXX] 786-718-0305 [XXX] et 2022 Subaru Crosstrek Limited VI [XXX] 29 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 08/21/2025

I was driving on the highway in stop-and-go traffic when suddenly I found myself depressing the brake pedal to the floor and the car would not stop. Additionally, the eyesight function that prevents forward collisions did not alert for obstruction or stop the vehicle. I was able to put the vehicle in park and then tried to reengage the vehicle, but the brakes failed to respond. I was in the middle lane of a major highway. My vehicle could have harmed someone else, in addition to myself, and I was also at risk by being stopped in the middle of traffic. I could have died, had I been traveling at actual highways speed. No lights or warnings were on in the vehicle before, during, or after the incident. As of now, the dealership has been unable to replicate the issue, thought they still have the vehicle. They have not been able to identify the cause of the issue, but have also been unwilling to put the tests they have done in writing for me at this point. At this point, I have little confidence in my vehicle, despite it being a 2022 with low miles. I am terrified that this intermittent issue could happen again. The week prior, I had an experience where the acceleration and braking were not functioning as expected, but I had just pulled out of a parked position and this resolved after putting the vehicle in park and reengaging the vehicle.

FORWARD COLLISION AVOIDANCE — Filed 08/19/2025

Vehicle will randomly break while driving when there is nothing in the way. This worries me that it will happen while driving on the highway. It seems to be happening more frequently.

POWER TRAIN,ELECTRICAL SYSTEM — Filed 07/22/2025

The contact owns a 2022 Subaru Crosstrek. The contact stated that the vehicle was difficult to start and was jumpstarted several times by a dealer’s mobile technician. The vehicle was taken to an unknown dealer, where it was determined that the battery was in good condition, and the failure could be related to the manual transmission. The vehicle was not repaired. Additionally, the contact stated that a AAA technician who assisted in jumpstarting the vehicle confirmed that the alternator and the battery were in good condition. The technician informed the contact that the vehicle was experiencing a parasitic battery drain; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 34,000.

UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE — Filed 04/02/2025

1. Subaru 2022 Crosstrek accelerated on its own when foot is on the brake and trying to move the shifter knob to park, instead the car thursted into the parked car in front with such force that ran into the garage. 2. Towed car to Subaru dealer informed to escalate to Subaru of America, opened a case #250402-1600810, please see attached email communication. 3. Subaru will not respond unless I signed a consent to extract EDR (event data recorders) for inspection but denied me to be onsite or a copy of the files, The data retained from EDR is the property of the owner, per section 563.5 of title 49, Code of Federal Regulations. 4. 4 weeks later, Subaru issued the results of this vehicle indicate it has no brake, accelerator or throttle abnormalities. Also quoting the police report that I provided. 5. There was no EDR saved in the accident, Subaru cannot provide any summary or why the computer did not capture any of the events, the brake pedal, gas pedal, etc. 6. There has been over $12,000 damage on the Subaru, over $7,000 on the parked car, and the garage door. The insurance repair for the vehicles only address body work and no mention of the EDR testing, engine and throttle, eyesight, etc. 7. Subaru should be more transparent and issue the summary of the inspection from the team, not the Adovcacy (advocating for Subaru). The car battery went completely dead on March 14, 2025 and was told there is nothing wrong with it after the dealer service center look at it on March 15. The inspector was going to determine if the vehicle is drivable. 8. The car is under 3 year warranty with extended warranty for 7 years. I want a response from Subaru of America states that the Crosstrek 2022 is safe to drive and does not have an unintended acceleration issue since Subaru conducted the inspection.

VEHICLE SPEED CONTROL — Filed 04/02/2025

The contact owns a 2022 Subaru Crosstrek. The contact stated that while driving in the parking lot and attempting to park, a sudden unintended acceleration occurred. No warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who informed the contact about the release of the EDR data. The failure mileage was approximately 34,000.

VISIBILITY/WIPER — Filed 11/16/2024

The front windshield has cracked all the way across the bottom without a reason, while I was parked at work. There were no prior chips or dings that would cause the windshield to crack all the way across. There were no outside factors that would have caused this either since the stop was only a few minutes and was in a completely empty parking lot. I’ve read online, and also heard from the glass repair shop while they seen if it would be fixable, that a large amount of people have experienced this same exact issue with the 2022 Crosstrek windshield spontaneously cracking. Never have I ever experienced this type of issue before with any of the cars i’ve owned previously.

UNKNOWN OR OTHER — Filed 01/11/2025

The windshield in our 2022 Subaru Crosstrek has gained 2 cracks for no apparent reason. The windshield has cracked under normal stress/strain over a prolonged period of time. There was no incident that caused this unacceptable cracking. Furthermore it is unsafe. I do not look forward to paying replacement costs associated with eye-sight recalibration and winshield repair.... not sure why this vehicle isn't the class action lawsuit against Subaru of America with Powell et al... And of course we first noticed the cracks at about 40,000 miles. They just showed up one day, indicated that after prolonged strain they reached their breaking point.

VISIBILITY/WIPER — Filed 01/03/2025

The windshield cracks if you spit at it. It has had the original one, one from safelite and one from bright glass and it is now cracked again. To top it off, when it cracks, unless I put clear nail polish on it right away it splits the length of the window. The 2005 Crv has had a crack in its windshield for years. Not one cm bigger. The windshield is garbage.