2024 Subaru Legacy Complaints

AIR BAGS,ENGINE,FORWARD COLLISION AVOIDANCE — Filed 09/20/2024

To start, I had to replace the engine in my 2024 Legacy that I purchased brand new in June 2024. Subaru of America handled the situation incredibly poorly, I was unable to use any warranty and I was out over 6,000 dollars. Second, my passenger airbag light has been on since September 2024. I was told to replace the sensor the whole seat rail would need replaced and would be over 1000 dollars. Apparently not covered under warranty either. Lastly, god forbid you have to drive West when the sun is going down. MULTIPLE times my vehicle has popped the “obstacle detected” while I’m traveling 75 down the interstate and spikes the brakes automatically causing a massive hazard. This is my third Subaru, but it will certainly be my last. Customer service was horrible and issues are not resolved properly.

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 04/06/2026

All Safety features stopped working while driving multiple times and loading feature pops up on the display screen. Speakers will go mute randomly, no sound will emit including phone calls. Automatic stop feature has engaged on the interstate multiple times, locking breaks (This is extremely dangerous) and lane assist does not recognize the difference between a lane or tar strips road patches. Will Automatically move the car into the next lane, even when a vehicle is in the lane. I have reported the issues to the dealership I bought my vehicle from. Also have cam footage of electrical issues.

UNKNOWN OR OTHER,VISIBILITY/WIPER — Filed 03/16/2025

When the vehicle is off the windows will come down on their own! This has occurred on 4 difference instances. One dealership indicated the "fix" the situation; however, they never replaced the parts which were required for the fix. A second dealership would not perform a diagnostic. A third dealership indicated that that cleaned and lubricated the necessary parts. Less than a week after leaving the dealership it occurred again. This is an extreme safety risk as the vehicle becomes easily accessible to others and it also allows easy access to the Homelink garage door system. This also causes extreme damage because during one of these window occasions it was also raining outside. Date provided is the 1st occurrence continuing to occur through 2/8/2026. I can provide documentation if further needed - manufacture is aware of occurrences

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE — Filed 07/01/2025

Multiple instances of the vehicle emergency collision avoidance system responding to a parked car or a car stopped in a left turn lane (i.e. waiting at a light). 5X+ The car audio alarm goes off, and the vehicle abruptly brakes while moving in traffic. Essentially the avoidance collision system detects parked vehicles (always in other lanes) as troublesome instances. this has occurred on winding residential streets, and slightly curved highway intersection 1X.

AIR BAGS — Filed 09/01/2024

Passenger Airbag does not turn on when someone who weighs 100 pounds or less occupies the front passenger seat. This issue also occurs on my 2024 Subaru Crosstrek Vin # [XXX] . IT also occurred on the loaner car the dealer gave me which was a 2025 Subaru Crosstrek. I asked two Subaru dealers, Pinebelt in Lakewood, NJ and Lester Glenn in Toms River, NJ to fix the problem; but they stated that they could not adjust the passenger airbag sensor. I told Subaru of America about the problem and they have not responded or tried to address the issue. This is a serious issue that should be addressed by the NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

WHEELS — Filed 01/15/2025

See attached document for complaint.

UNKNOWN OR OTHER — Filed 01/21/2025

Last week, my 2024 Subaru Legacy caught on fire and was totaled. By the times the firemen got there, the cause was deemed "UNDETERMINED." The car was taken by State Farm Auto Insurance to an IAA Salvage Yard. This was a brand new car and still under warranty (only 35,000 miles on it). I drove my car to the store 30-45 minutes prior to the fire. I was inside watching TV when my dog started barking. I looked out my door and my car was on fire. I called 911 and they dispatched the fire department. My daughter and I could have been in the car. Luckily no one was hurt. My car has no recalls and no one can tell me what happened.

AIR BAGS — Filed 09/01/2024

When my wife (who weighs under 99 pounds) is seated in the front passenger seat the indicator light for the passenger airbags does not always show that the airbags are on. When I sit in the front passenger seat the indicator light always shows that the airbags are on. The car was taken to the selling dealer (Pinebelt Subaru, Lakewood, NJ) who stated that the weight sensor for the front passenger seat was calibrated properly and they could not adjust it for my wife's weight. Since this also happens with my 2024 Subaru Legacy and also occurred with my friend's 2023 Subaru Outback, i believe that Subaru has a problem with lightweight passengers on all of it's vehicles. We are concerned that should we get into an accident and the airbag is not on due to my wife's light weight serious injury or death may occur.

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE — Filed 10/04/2024

Warning light on infotainment screen for Eyesight and Transmission Oil issues. Warning from MySubaru System via website. Warning on Infotainment screen while using CarPlay "There was a problem loading this content." Contacted Subaru of America Britt Senior Customer Service Advocate telling them dealer is not making appointment to fix car and no response. Car is clearly having electrical issues. On previous trip to dealerships service was told some cars seem to have issue near train lines and have sporadic electronic issues. Car has had hazard lights flash upon start up on several times. Subaru of America is not taking this seriously. In my honest opinion someone is going to be seriously hurt or killed because of SOA refusal to fix this issue with 2024 Legacy.

ELECTRICAL SYSTEM — Filed 09/18/2024

CarPlay Infotainment system built into vehicle and advertised on Subaru.Com as works "perfectly" is showing this message "There was a problem loading this content". Subaru website: The centerpiece of the updated Legacy interior is the available 11.6-inch STARLINK multimedia touchscreen. The stunning big-screen interface makes it easy and intuitive to customize options and delivers SEAMLESS CONTROL of the wireless Apple CarPlay". This is FALSE ADVERTISING. This is EXTREMELY DANGEROUS SAFETY ISSUE. The entire infotainment screen which controls things like HVAC is freezing up for no reason.