2023 Toyota Corolla Cross Complaints

ENGINE — Filed 06/17/2026

While stopped at a red light, the auto stop/start system shut the engine off and it failed to restart automatically. The dashboard showed "Low Power Steering" and "Engine Stopped - Press Brake Firmly to Restart." Pressing the brake did not work. I had to shift to Park and manually restart the vehicle. This has happened twice.

VISIBILITY/WIPER — Filed 06/01/2026

Gauge Cluster Glare during the day. Reflection from the steering columns makes the gauge cluster completely obstructed. Known issue, many complaints across all the Corolla Cross groups. This is effecting Vehicles from 2023 models to current.

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM — Filed 03/28/2026

I am reporting Certification Fraud and severe safety violations by Central Florida Toyota. This vehicle was sold as "Toyota Gold Certified" on March 28, 2026, while having an active safety recall (NHTSA 26V203) with no available remedy. Furthermore, a professional inspection revealed a high-voltage hybrid system leak and structural damage (bondo/rust) on engine mounts, indicating a hidden prior collision. The 160-point inspection was falsified to mask these defects. Although the contract was eventually unwound, this vehicle was sold in a lethal condition, violating federal safety standards.

TIRES — Filed 05/03/2026

There was no warning lamp, my tire got bursted in the middle of highway

STEERING,ELECTRICAL SYSTEM,ENGINE — Filed 02/13/2026

I was driving on a cold day. When I stopped at a stoplight seeking to make a left turn, the car would not accelerate when I pressed the gas pedal. I looked down and saw the following warning sign "Engine Stopped, Steering Power Low" appear on the dashboard. However, since the car was not in park, it had rolled forward and was close to the being in the nearest lane of oncoming traffic. It was also difficult to steer to avoid creeping closer to oncoming traffic. Although it did not cause an accident, it easily could have. I took the car to several mechanics, because the car is under a CarMax warranty. However, none of the diagnostics revealed anything of concern (no weak battery, lack of power steering fluid, etc.). The mechanics said they had heard about this happening, but were unable to pinpoint any reason for it occuring. This seems like a serious flaw.

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 03/30/2026

Vehicle displayed a “power brake loss” on the 2023 Corolla Cross Hybrid instrument cluster upon trying to start it. After not being able to turn the vehicle on, I exited the vehicle to ensure my key fob was in my pocket. All electronics worked. After roughly 4 minutes of being in the car all power was loss - battery drained. Towing company that my Toyota Dealership Provides had a number out of service so a different towing service came out and jumped my car - my warranty couldn’t be used since the towing company didn’t answer. The towing technician let me know that Toyota put in an extremely low voltage battery in my Hybrid. He expressed how the standard for these vehicles is AGM or high performance batteries to ensure stable voltage for hybrid management, and compatibility with regenerative systems - using the right part prevents electrical issues. My brakes are connected to my electrical system. By putting in weak batteries and below standard expectation is putting their consumers at many risks with electrical malfunctions. I was informed by the dealer after getting it replaced this is the Toyota Manufacturer issue and I had a technician even agree the weak batteries will only help in getting consumers back to a dealer quicker.

SERVICE BRAKES — Filed 07/17/2023

The vehicle stalls or shutdown while my foot is on brake or waiting at a red light.Unexpectedly and randomly. On rainy weather days it is more extreme.Sometimes your foot doesn’t have to be on the brake for it to happen.But when if you’re slowing down,before you brake, it will stall. A message will come on the dashboard about a system not being available. Vehicles will nearly rear end me sometimes because the vehicle is stuck. I would have to shut the vehicle off and restart it. Sometimes it is not fast enough to start. I address this issue to the dealership in the past and brought it in for a repair. They said they found No problem with the vehicle. I was never given paperwork for that repair like I usually receive when I check the vehicle for other issues. Most of my complaints were verbally on the phone. I gave up pressing the issue due to multiple reasons which included financial issues. This year I informed NJ Consumer Affairs and the dealership to help me with the ongoing issue.

FORWARD COLLISION AVOIDANCE — Filed 08/06/2025

The contact owns a 2023 Toyota Corolla Cross. The contact stated that while operating the vehicle, the messages "System Malfunction - Contact Dealer" and "Secondary Collision Brake System Malfunction" were displayed. The contact stated that the messages were not displayed while starting the vehicle, but later were displayed while driving. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure, and the codes were cleared. Shortly after retrieving the vehicle, while driving, the messages were displayed. The manufacturer was not yet contacted regarding the failure. The failure mileage was 2,800.

AIR BAGS — Filed 10/19/2025

I noticed that the police report does not mention or investigate the issue of the car’s airbags. This was a major accident, and the vehicle was completely totaled—yet not a single airbag deployed. I would like to know what action your department can take to address the sale of such vehicles in our country, and who will be held responsible when airbags fail to operate in serious accidents. I have great respect for the police department—like the military, it is one of the most disciplined and critical services in our society. However, I kindly request that you report the issue of the non-functioning airbags to your supervisors or the concerned department, and, if possible, bring it to public attention or initiate corrective action with Toyota car suppliers. Thank you very much for your service and understanding.

EXTERIOR LIGHTING — Filed 09/20/2025

SAFETY HAZARD! TAILLIGHTS ARE POORLY DESIGNED: NOT CLEARLY VISABLE AT NIGHT(BAD WEATHER) FOR THE VEHICLES BEHIND. I WAS ALMOST REARENDED AT NIGHT BECAUSE OF THIS; AS THE PERSON BEHIND ME, TOLD ME. THEY NEED TO BE ON THE BACK OF VEHICLE FOR PROPER VISUALIZATION FOR VEHICLE BEHIND. YOU CAN ONLY SEE THE BACK TAILIGHTS AT NIGHT IF YOUR ON THE SIDE OF THE VEHICLE. THAT IS A DANGEROUS SITUATION FOR MOTORISTS.

ENGINE — Filed 09/20/2025

Colant bypass valve

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE — Filed 08/29/2025

I purchased a brand-new 2023 Toyota Corolla Cross LE on [XXX], in St. Croix, Virgin Islands, selling price, $31, 500.00 Early July 2025, I started the vehicle, and unexpectedly, multiple lights emerged on the dashboard screen per below, Exhibit 1 - Check Engine - Visit your dealer Exhibit 2 -Drive Start Control Malfunction - Visit your dealer Exhibit 3 - Parking Brake Malfunction Exhibit 4 - Secondary Collision - Brake System Malfunction Exhibit 5- Parking System Malfunction The vehicle was taken to Island Toyota on July 5th. The codes were cleared by removing the battery terminal. Two days later, the warning lights reappeared. After the technician performed diagnostic testing, I received a phone call to pick up the vehicle. The total cost of the ordered parts exceeds $2,000, which includes a computer. This vehicle is under warranty, particular vehicle IS NOT TWO YEARS OLD. This vehicle is a LEMON. I spoke with Carlos Rivera, a Customer Service Agent at Toyota of Puerto Rico. I notified him of this matter via phone calls, and he responded. He stated that his department is the warranty department, solely responsible for ordering parts for vehicles with warranties. He advised me to speak Ms Charla Green, the General Manager for Toyota St. Croix. Not quite sure why she never returns calls and is virtually unfeasible to speak with customers is atrocious. The front desk agents seems to be programmed to let you know Ms Green is not available and the supervisor, Ms Francis, seems uninterested in the daily chronicles with ones vehicle. The Entire department running blind while upper management is collecting hefty salaries. When the poor man cries out in distress, it’s a deep yearning for help and reassurance from the workers getting paid to help. While traversing on the [XXX], with a passenger in the vehicle, approximately, on [XXX], the instrument cluster display went BLANK, the vehicle lost power, slowed down, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM — Filed 08/31/2025

ATTACHMENTS OF PICTURES FOR COMPLAINT NUMBER 11688637. [XXX] [XXX] . 2023 Toyota Corolla Cross The scanned pictures shows all the warning lights displayed on my vehicle. A NEW COMPUTER WAS INSTALLED YET IT CONTINUES TO REFLECT THESE LIGHTS. A NEW SWITCH ASSY, HOSE VENTILATOR, VALVE ASY, OI AND COMPUTER ASSEMBLY. CURRENTLY THE DEALER ORDERED INJECTOR SET, ALONG WITH SWITCH, PUSH. HONESTLY, THE PROBLEM CANNOT BE FOUND, PARTS WILL BE ORDERED CONTINUOSLY. THE DANGER WAS WHEN THE ENTIRE DASH BOARD WENT BLANK, WHILE ON THE HIGHWAY, THE VEHICLE LOST POWER AND THE TRANSMISSION STALLED TO SHIFT GEAR. I PULLED OVER ON THE SIDE OF THE ROAD AND CALLED THE CEO OF TOYOTA IN PUERTO RICO. I EXPLAINED TO THEM MY LIFE IS AT RISK. THEY DECIDED TO GIVE ME A RENTAL UNTIL THE NEW PARTS COME IN. PLEASE INVESTIGATE THIS MATTER. MY VEHICLE HAS A SERIOUS PROBLEM. IT HAS BEEN IN THE SHOP MULTIPLE TIMES FOR THIS ISSUE AND TOYOTA DOES NOT CARE IF I DIE OR LIVE. WHO KNOWS IF OTHER INDIVIDUALS IS HAVING THIS ISSUE. PLEASE INVESTIGATE THIS IMPERATIVE MATTER. THIS VEHICLE WILL BE TWO YEARS IN NOVEMBER 2025. VEHICLE COMPUTERS LAST IN EXCESS OF TEN YEARS. ALL THE LIGHTS BELOW STAYED ON FOR SEVERAL WEEKS. THE TECHNICIAN KEEP REMOVING THE BATTERY FOR RESETTING PURPOSES, WHEREAS ALL WARNING SIGNALS DISPLAYED ONCE MORE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

PARKING BRAKE,ENGINE AND ENGINE COOLING,FORWARD COLLISION AVOIDANCE — Filed 07/23/2025

See attached document for complaint.

VISIBILITY — Filed 09/05/2025

The contact owns a 2023 Toyota Corolla Cross. The contact stated that while driving 68 MPH, there was an abnormal sound like a gunshot coming from the sunroof. The contact stated there was a huge hole formed in the middle of the sunroof, and air was rushing into the vehicle. The contact discovered a large piece of glass behind her right ear; however, the contact was not injured because of the failure. The contact pulled over at the next rest stop and cleaned out the vehicle. Upon inspecting the glass, the contact discovered several hairline fractures and cracks around the edges of the glass. The contact believed that the failure was caused by excessive pressure and stress placed on the vehicle after extensive hours of driving. The contact stated that while driving for an extensive period at high rates of speed, the contact had to clear her ear passages because her ears were frequently filled with air. The contact notified the dealer and an independent mechanic about the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 12,000.

AIR BAGS — Filed 08/11/2025

On [XXX], at approximately [XXX], I was involved in a major collision in Northridge, California, while driving my 2023 Toyota [Model], VIN: [XXX] . While making a left turn from [XXX] to [XXX], my vehicle was struck on the driver’s side/front area. I was wearing my seatbelt. Despite the severity of the impact and heavy vehicle damage, the airbags failed to deploy. Component/System Failed: Airbag system (sensors and/or deployment mechanism). Vehicle is available for inspection upon request. Safety Risk: My safety was compromised because the airbag system did not activate to protect me from the crash forces. This left my head, neck, and torso unprotected, increasing the risk of serious injury or death. Injuries Sustained: Lightheadedness, neck pain, middle back pain, and episodes of forgetting words when speaking. Currently being evaluated in the Emergency Department. Reproduction/Confirmation: The issue has not been reproduced or confirmed by a dealer or service center. UNKNOWN if this is a recurring defect. Inspections: The vehicle has not yet been inspected by Toyota or a dealer. Police documented the incident, and insurance will inspect. The vehicle is available for manufacturer, NHTSA, or other inspections. Warnings/Prior Symptoms: No warning lamps, error messages, or prior symptoms before the failure. UNKNOWN if sensors or control module registered the crash but failed to deploy. Evidence: Videos and photos show this was a major crash with heavy damage, yet airbags did not deploy. I request a full investigation, disclosure of similar reports, and corrective action/recall if warranted. My legal counsel will also follow up with Toyota INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

STEERING,ELECTRICAL SYSTEM,ENGINE — Filed 07/25/2025

On [XXX], and again on [XXX], vehicle began beeping while driving on the freeway and flashing the following warning messages: 1) 12-Volt Battery Charging - System Malfunction - Stop in a Safe Place - See Owner's Manual 2) AWD System Malfunction - 2WD Mode Engaged - Visit your Dealer 3) Voltage Abnormality - Steering Power Low - Visit Your Dealer Vehicle shut down and lost power steering while driving on the freeway. My safety was put at risk as I could not easily pull my car over to a safe place due to the car losing power, not turning back on, and power steering turning off. This may have resulted in severe injury or death if I had not been able to eventually pull over. Additionally, the safety of others was put at risk as we were travelling at freeway-level speed, which may have resulted in other vehicles being unable to stop, and consequently crash, if my car had stayed in the freeway lane. Both times I had the vehicle towed to Beaverton Toyota Dealership (Address: 4300 SW Murray Blvd, Beaverton, OR 97005 / Phone: (503) 626-7200) to be inspected and serviced. The first time I was told it was a bad battery cell, which was replaced on 07/26/25. However, the same situation happened after this replacement on 07/27/25. Currently, vehicle is at Beaverton Toyota dealership being inspected. Vehicle was purchased at Wilsonville Toyota (Address: 9155 Boeckman Rd, Wilsonville, OR 97070 / Phone: (503) 582-9040). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AIR BAGS — Filed 07/11/2025

I was driving on I-290 toward Chicago when traffic began to slow. I also began slowing down when I was suddenly rear-ended by the vehicle behind me at a high speed. My car sustained significant rear-end damage, including a crushed bumper and a detached exhaust pipe that was dragging on the ground. The other vehicle involved was totaled. Police arrived on the scene and determined the other driver was at fault. While waiting for the tow truck, multiple tow personnel commented that, based on the severity and location of the impact, the airbags should have deployed — but they did not. I did not receive any warning lights, alerts, or messages before or after the impact. I did not hit my head, but it was a real possibility given the force of the crash, and I believe this created a serious safety risk. I purchased this vehicle in large part due to its reputation for safety, and in this situation, I felt unprotected. At this point, the vehicle has not yet been inspected by a dealer or manufacturer, but the police and insurance companies have been involved. I am concerned that the failure of the airbag system to deploy represents a defect or malfunction in the safety system. I am willing to make the vehicle available for inspection if needed.

ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER — Filed 06/07/2025

While driving at a moderate speed (june 7, 2025), multiple critical systems of the vehicle suddenly failed. Both dashboard screens (driver and center display) went black, and numerous warning lights appeared afterward, including oil pressure, engine, lane departure, tire pressure, and airbag (SRS) system malfunction. The vehicle accelerated involuntarily, the brakes did not respond, the steering became stiff, and the airbags failed to deploy upon impact with concrete and metal highway barriers. A "System Malfunction" and "SRS Airbag System Malfunction" message appeared. The police report attributes the crash to a vehicle system malfunction. Two days before the incident (June 5, 2025), the vehicle had been serviced by the dealer, and the electronic screen issue had been reported but not addressed. This failure put our lives at serious risk and demonstrates a catastrophic malfunction across safety-critical systems. Photos and documentation are available, and the vehicle is under insurance and legal review.

ENGINE — Filed 06/03/2025

If raining you stop in red light the engine is shut off need to wait about 10 minutes and start again why they no recall this problem that dangerous

STEERING,FUEL SYSTEM, GASOLINE — Filed 05/06/2025

The contact owns a 2023 Toyota Corolla Cross. The contact stated while stopped at a red light, the contact heard a loud, consistent tone emanating from the vehicle, followed by the message "Low power steering" before the vehicle entered LIMP mode and shut off; however, the contact was able to restart the vehicle. The contact stated that after restarting the vehicle, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure but had observed an OBD code related to a failure with the mass airflow sensor. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 54,000.

STEERING,ENGINE — Filed 02/06/2025

I was at a red light with my windshield wipers on. I then heard several warning beeps with messages stating "steering power low", battery low, and then the steering locked. I tried to turn the wheel after the last message came up but the steering wheel was locked. I couldn’t accelerate. I had to park the car and turn it off and on again. This has happened twice now and Toyota says it is “fine”.

FORWARD COLLISION AVOIDANCE,ELECTRICAL SYSTEM — Filed 12/03/2024

The contact owns a 2023 Toyota Corolla Cross. The contact stated the vehicle was designed with the Front and Rear Parking Assist with Automatic Braking. The contact stated stated while parked and pulling out of a parking lot, the automatic braking system slammed on the brakes abruptly while there was a pedestrian 25 feet away from the vehicle. The contact stated that she sustained whiplash. The contact stated that while starting the vehicle and shifting to reverse(R), the alarms sounded, and the vehicle failed to respond because there was another vehicle parked nearby. The vehicle was taken to the dealer several times, where the failure could not be duplicated; however, the failure persisted. The manufacturer was contacted and a case was opened. The vehicle was taken back to the dealer, where a Toyota field inspector performed a full inspection of the vehicle several months ago; however, the contact had not been informed of the cause of the failure. The dealer was contacted and informed the contact that the field inspector's diagnostic report was not available. The contact stated that the failure had been recurring. The contact stated that she was suffering from Post-traumatic stress disorder (PTSD), and the vehicle failure had been affecting the contact's mental health significantly. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was approximately 9,000.

VEHICLE SPEED CONTROL,SERVICE BRAKES — Filed 07/13/2024

I slowed down to turn into my daughter's driveway and park in front of their boat (maybe 5 mph if that). Suddenly, the vehicle accelerated at a high rate of speed on its own. I hit the brakes with no response. I had to veer to the left of the driveway onto the grass to avoid hitting the boat and garage. The car continued to accelerate (approximately 60-70+ mph) as I tried pumping the break pedal several times with no response (went to floor board with no resistance). I had to maneuver a narrow area at a high rate of speed to avoid hitting the house to my right and trees to my left. As I came down the hill, I approached a large embankment of a knocked over tree, dirt and brush pile. I knew I had to do something or it would be a serious impact. I quickly swerved to my right. I didn't know there was a ditch to the right of this embankment, but thankfully it brought my vehicle to a stop as my front left tire became flat and stuck in the dirt This was very shocking and traumatizing. We verified there was nothing on the floor that would have caused the gas to be accelerated. My car is currently on 3 wheels where it stopped (1 wheel suspended in the air). I received medical care at the ER for back pain. A CT scan showed I had a T12 Vertebrae compression fracture. I was prescribed a back brace, pain medication and an anti-inflammatory. I have also been alternating with a heat pad and ice pack, plus using a cane to help me get around. I will be contacting Toyota as well for an investigation into the problem, but I am scared to drive this vehicle again if if they do check it over. A police report was started on 14 Jul with the Lafayette County Sheriff's Department, Oxford, MS, but it hasn't been completed. The report number is 24-003363. It wouldn't let me proceed selecting a report was filed and no report attached, so I chose no and provided report number.

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES — Filed 03/09/2023

On March 9th 2023 I was stopped at a red light in my brand new 2023 Toyota Corolla Cross XLE that I had for only 13 days (it had 420 miles on it). It was raining and I had my wipers on. Suddenly a loud alarm/tone was heard and several warning lights flashed across the dash. Power steering low/engine stopped/press brake firmly to restart. The steering wheel was locked. I tried pressing my breaks several times but nothing happened. The car behind me was honking their horn over and over. Next thing I know, I feel a 'bump' as my car bumped into his. He got out of his car and came up to my window and asked "whats the problem?" I pointed at the dash and told him I had no idea what was going on! He said my car was slowly rolling backwards into his car. He told me to put the car into park and turn it off so it would stop rolling. When I did this, the alarm/tone stopped. When I started the car back up, all dash lights were off and I was able to drive it to the Toyota dealership that was about 1/2 a mile away from where it broke down. My car has been at the dealership now for 6 weeks. My case was escalated to Toyota Corporate. For the longest time they told me they "couldn't duplicate the problem" and there was nothing wrong with my car even though it had thrown a x206d code (power source stop/engine stall). It wasn't until I went to the dealership and showed them the youtube video of what I had also experienced that they were suddenly able to duplicate the problem. I have been told a "software update" is in the works and they had to hang onto my car until the update becomes available as it is a safety issue to have the car suddenly stop working while at a stop light in traffic.