2019 Volkswagen Atlas Complaints

WHEELS — Filed 05/04/2026

Struts but were told it's either stabilizer or steering rod

POWER TRAIN,FUEL/PROPULSION SYSTEM — Filed 11/01/2021

Vehicle has been to VW at least 10 times for same issue since 2021. Stalls at low speeds like in traffic or driving around neighborhood, and while decelerating from higher speeds causing a dangerous safety issue. Several components replaced some like the fuel evap canister and purge valve numerous times. Symptoms clear up for days or weeks at a time and than return. VW has been unable to correct this or or find cause, has had an “engineer” from VW look at it and cannot correct cause, only symptoms which than return. Evap canister and purge valve replaced numerous times, fuel tank and pump replaced, computer system flashed, nothing fixes the problem completely. Transmission was just replaced at less than 63k miles and failed again within 6 months second replacement just completed for transmission, VW had my truck from 4/30/2026 until 6/10/2026 and was unable to correct the stalling sputtering issue, and transmission continues to shift gears extremely hard at lows speed. The stalling issue is absolutely ridiculous that no solution can be found and the extended warranty VW provided because they can’t fix this runs out on the 31st of this month. I was only able to fix load 10!images of my work orders I have several kore if I can provide them somehow please let me know

UNKNOWN OR OTHER — Filed 01/21/2026

Hello, The auto start stop function on my vehicle has malfunctioned. The vehicle will turn off when coming to a stop and I am not accelerating (making turns). The vehicle also would not remote start. This happens even when the auto start/stop function is off. When taken to my local Volkswagen for diagnosis, they stated a new battery was needed and that I also had a gas tank issue ( stated that is was collapsing and that it was an issue with a lot of those models). I got a new battery and the issue was fixed for about a week and then it started doing the same thing again. Currently the auto start stop error appears at turn on along with the EPC (orange) light, remote start does not work, and will turn of when coming to a stop. This puts me and others at risk because the vehicle will have to placed in park and started again when making slow turns. Impacting drivers behind me because they are unaware of a sudden stop. The gas tank is a safety risk because according to Volkswagen mechanics the fuel tank can collapse and cause gas to leak in the street creating a fire hazard. This is also an issue because at times while filling the tank with gas, the pump will stop as if full, but it isnt. These issues have been confirmed with Volkswagen Savannah/AutoNation Volkswagen Savannah. The first warning light about the issue happened in January of 2026, in which the check engine light came on and the auto start stopped functioning. Thank you

SUSPENSION — Filed 07/03/2026

The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving at various speeds, there was an abnormal clicking sound coming from the rear driver’s side of the vehicle. While the contact's wife was driving, the contact entered the rear back seat of the vehicle, where the sound was more pronounced. While inspecting the vehicle, the contact inspected and hit the rear driver’s side coil spring, which made the same abnormal clicking sound. The contact verified that there was no abnormal sound coming from the rear passenger’s side coil spring. Upon investigation, the contact discovered NHTSA Campaign Number: 18V904000 (Suspension), which the contact related to the failure. Both the dealer and the manufacturer were notified of the failure and confirmed that the VIN was not included in the recall. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 70,800.

UNKNOWN OR OTHER — Filed 06/29/2026

XXX as my husband, child and myself drove from [XXX] to [XXX] our SUNROOF exploded. We heard a loud boom noise sounded like a balloon exploded. My little one started crying looked around and the sunroof shattered into tiny pieces. I called VW Customer Care according to them the agent she said she didn't see a recall but had heard somewhere that it's common. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AIR BAGS — Filed 12/31/1969

I am reporting a potential safety defect involving the airbag system of my Volkswagen Atlas vehicle. At approximately 65,000 miles, my vehicle displayed the warning message: “Error: Airbag, Faulty airbag.” Because an airbag malfunction creates a serious safety concern, I contacted my local Volkswagen dealer on September 23, 2025 to ask whether there was an active recall related to this issue. I was informed that there was no pending recall for my vehicle. I later contacted Volkswagen Customer Care because I was concerned about using this vehicle as a family vehicle for my two elementary school children. The Volkswagen representative informed me that there was an airbag recall affecting certain vehicles of same year/model and that an extended warranty/coverage was associated with that recall. However, when I contacted the Volkswagen dealership again, I was told that my vehicle was not covered because there was no recall and my vehicle was outside the warranty period. I am concerned that a known airbag-related safety issue may exist in vehicles of the same model, but my vehicle is excluded from the recall or extended coverage even though it is experiencing the same safety-related warning. I am also concerned about the inconsistent information provided by Volkswagen Customer Care and the dealership. I request that NHTSA review whether this airbag fault represents a broader safety defect and whether my vehicle should be included in any recall or safety campaign.

VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 06/14/2026

Multiple occurrences where forward collision warning goes off with no vehicles Incident 1. 5/15/2026 Road: Highway I-94 Weather: Clear and sunny Condition: Cruise control on, light traffic, nearest vehicle at least 4 cars in front, 2 vehicles behind and to the right (fast lane), driving in the middle left lane. Forward collision warning went off and took cruise control off. No vehicles stopping in front of me. Incident 2. 6/3/2026 Road: Urban side streets Weather: Clear and sunny Condition: Coasting towards a roundabout approximately 200' from the intersection, no vehicle in front, no vehicle behind, no animals, people or objects on the road. Forward Collision Warning went off under no threat of collsion. Incident 3: 6/14/2026 Road: 2 lane urban road. Weather: Dusk, clear, no rain, Condition: paved road, no animals, no vehicle in front, vehicle behind, approaching an intersection, coasting (light was yellow) towards intersection. , evening dusk, clear no rain, no precipitate, clear roads. Fwd. Collision warning went off, going straight.

ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER — Filed 06/05/2026

The air conditioning drain tube clogged and leaked into the air bag control module and caused an entire electrical failure in my car with air bag sensors, braking, windows rolling down, doors locking and unlocking automatically while driving, etc as well as the carpet getting mold.

SUSPENSION — Filed 05/31/2026

The contact owns 2019 Volkswagen Atlas. The contact stated while his wife was driving 45 MPH, she heard a clunking noise coming from the rear vehicle. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the rear coil springs needed to be replaced. The vehicle was repaired as the rear coil springs are being repaired as of today. The contact related to the failure NHTSA Campaign Number:18V904000 (SUSPENSION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 89,000.

LANE DEPARTURE — Filed 05/26/2026

When the lane assist is active the vehicle will launch the car into other lanes without any reason or warning. This has been an ongoing issue since we bought the car. When driving I have been launched into the the next lane over. At a stop light I have had the vehicle jump into the other lane. We have told the dealer about the issue and have been told it will be fixed with a recall. I don't see there is an active recall. The lane assist is more dangerous than it is helpful. It is a feature we paid for and cannot even use. My wife was driving the car on 5/26 during the rain and she told me the car would not stay in the center lane and kept moving her back and forth from one lane to the next creating a very dangerous situation.