2021 Volkswagen ID.4 Complaints

ELECTRICAL SYSTEM,STRUCTURE — Filed 02/20/2024

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment system glitched and turn off intermittently and the safety information and systems were inoperable. The contact received notification a software update for the infotainment system. The dealer was contacted and confirmed that parts to do the recall repair for NHTSA Campaign Number: 24V651000 (Structure) was not yet available. The dealer also informed the contact that the software update would be performed over the air. No repair was performed. The manufacturer was made aware of the issues and referred the contact back to the dealer for assistance. The approximate failure mileage was 67,000.

ELECTRICAL SYSTEM,STRUCTURE — Filed 02/20/2024

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact stated that the infotainment system glitched and turn off intermittently causing the safety information and systems to become inoperable. The contact received notification of software update for the infotainment system. The dealer was contacted and confirmed that parts for NHTSA Campaign Number: 24V651000 (Structure) was not yet available. The dealer informed the contact that the software update would be performed over-the-air. The vehicle was not repaired. The manufacturer was made aware of the issues and referred the contact back to the dealer for assistance. The approximate failure mileage was 67,000.

POWER TRAIN,SERVICE BRAKES — Filed 07/17/2026

While stopped at traffic light, and with foot depressing brake pedal, vehicle started to move forward on its own. Foot was fully depressed on brake and vehicle still rolled forward, almost causing accident. Extremely dangerous and seems to be a very common issue with this vehicle.

ELECTRICAL SYSTEM — Filed 07/15/2026

The previous recall to fix the screen issue did not work. Both screens, the infotainment and instrument cluster, continue to randomly go blank and reboot. This removes the backup camera and speedometer for a period of time while driving.

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM — Filed 07/15/2026

My 2021 Volkswagen ID.4 Pro S has unexpectedly lost propulsion and come to a complete stop while being driven on at least three separate occasions. When this occurs, the vehicle jolts, stops moving, and cannot be placed into Drive or Reverse. I am only able to shift it into Neutral. After the first incident, I took the vehicle to a Volkswagen dealership the following morning. The dealership stated they could not reproduce the problem or identify any faults. The same failure occurred twice in one day this week. During one of those incidents, the vehicle lost propulsion and stopped in the middle of a busy street, creating a serious safety hazard because I was unable to move the vehicle out of traffic. Immediately before and during the failure, the vehicle displayed multiple warning messages, including: Error: Drive system. Please safely stop the vehicle. Electrical system not working correctly. Please service vehicle. Error: Electronic Stability Control (ESC). Front Assist is not available. Lane Assist is currently not available. Rear Traffic Alert is currently not available. Park Distance Control is not available. Error: Auto Hold. These warnings appeared at the same time the vehicle lost propulsion. The vehicle stalled without warning while driving and became undriveable. This is extremely concerning because it can occur suddenly in traffic, placing the driver, passengers, and surrounding motorists at risk of a crash. The vehicle is currently at the Volkswagen dealership for inspection, and I am awaiting their diagnosis. Because this dangerous condition has now occurred multiple times, I am concerned there is a serious defect affecting the vehicle's drive system or electrical system.

ELECTRICAL SYSTEM — Filed 07/15/2026

While driving on main road at approx 45 mph, information display screens both simultaneously went black - this left me without any information such as speed, range, vehicle performance etc. upon restart system was telling me my seatbelt was unfastened (was not), adaptive systems unavailable etc. system corrected itself approximately two minutes later.

AIR BAGS — Filed 05/30/2026

The airbag error light has been coming on in the dashboard in the last few weeks. Sometimes it stays on for the whole trip, sometimes it intermittently comes and goes. If an airbag is disabled due to this error, that's a safety hazard. I found several reports of almost the same issue on this car online. Here are few: [XXX] [XXX] Looks like a systemic failure with the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 07/21/2025

While reversing out of a parking space, my 2021 Volkswagen ID.4 automatically braked and stopped abruptly. Immediately afterward, the vehicle accelerated forward unexpectedly. I pressed the brake pedal, but the vehicle did not respond and crashed into a retaining wall. A forensic analysis of the vehicle’s event data showed the accelerator was at 100% and the vehicle was traveling approximately 22 mph at impact. The airbags deployed, the vehicle was totaled, and both occupants sustained injuries. I believe the vehicle experienced a serious malfunction involving the braking and acceleration systems.

ELECTRICAL SYSTEM — Filed 04/03/2026

The Led unit of the DRL has over heated and melted the plastic of the diffuser of the DRL light. I still have the original parts to have them inspected, There were no warning lights on the dashboard to tell there was something wrong

VEHICLE SPEED CONTROL — Filed 05/09/2026

The contact owns a 2021 Volkswagen ID4. The contact stated that while the wife was parking and into a parking space, the brake pedal was released and the vehicle suddenly accelerated forward and crashed into a concrete barrier. During the incident front and side curtain air bags did deployed. Driver sustained an injured sternum and bruses and lacerations to both hands. The front passenger suffered a bruised sternum. both rear passenger sustained mild neck injuries. No medical treatment was provided. No police reported was taken. During the incident the building railing was also damaged. The vehicle was towed to the local repair shop but not repaired. The cause of the failure was not determine. The manufacturer and local dealer were not notified of the failure. The failure mileage was 50,095.