2023 Volkswagen ID.4 Complaints

ELECTRICAL SYSTEM,UNKNOWN OR OTHER — Filed 02/18/2025

Potential undercounting of safety defects through Volkswagen’s no-DTC/no-repair process. I recently located and reviewed a video recorded on February 18, 2025. It was originally made to document a remote climate-control malfunction, not a GPS problem. While reviewing it because of recurring GPS and SOS failures, I noticed that the same video also captured an incorrect speed-limit display. While traveling south on US-29/Columbia Pike near Greencastle Road, the vehicle was traveling at 53 mph with cruise control set at 55 mph. Google Maps displayed a 55-mph speed limit while the Volkswagen instrument cluster displayed 35 mph. My 2023 Volkswagen ID.4 remains under warranty. I have taken it to Volkswagen dealers four times for recurring GPS-location, SOS/emergency-communication, and connected-services failures. No permanent repair was completed. Dealers told me that because no relevant diagnostic trouble code was stored, they could not replace a component or perform another repair without Volkswagen authorization. During another failure, when the SOS indicator was not illuminated, I pressed the service-call button. The call did not connect. The system announced vehicle coordinates, but they were incorrect. This raises concern that inaccurate location information could be provided during an emergency if the SOS system relies on the same data. A Volkswagen TAC case was opened, but there was no meaningful progress or documented repair. After escalation, the SOS indicator and some functions appeared to return without an explanation of what action had been performed. The GPS later became inaccurate again. The SOS light remains illuminated, but Volkswagen has not verified the emergency-location function or identified the root cause. My concern is that Volkswagen’s no-DTC repair requirement leaves an observable, recurring safety defect unrepaired and may prevent these events from becoming completed warranty claims or being recognized as part of a broader defect pattern.

AIR BAGS,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE — Filed 07/14/2026

7/14/26 my wife attempted to park our 2023 VW ID.4 Pro S AWD. She pulled into the spot with two hands on the steering wheel, her foot off of the accelerator, with the car being slowed by regenerative braking, and the car suddenly accelerated and crashed through a fence and hit a cement barrier. The air bags did not deploy. After the accident that most likely totaled the car, my wife's foot was on the brake. The two challenges we noted were 1. The car should have not accelerated on its own and 2. The air bags should have deployed given the violence of this crash.

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE — Filed 07/07/2026

1. My tires are half recommended pressure on ALL tires yet yet the automatic monitoring system does not record any abnormality. This is a dangerous system because it tells me everything is ok when it is not. This is on all four tires. 2. When backing up with a trailer the car slams on the brakes as it thinks someone is there and you can’t always turn it off. There is an X you hit to turn off but if you forget…. Sometimes the X doesn’t appear and you have to shift forward then reverse then forward then reverse to get the X to appear and so you can back up without brakes slamming on. Hard to use bike rack because of this.

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE — Filed 01/01/2026

I am reporting a potential safety-related defect in my 2023 Volkswagen ID.4 AWD Pro involving GPS location, SOS/Car-Net/connected services, and driver-assistance availability. The vehicle has repeatedly shown an incorrect GPS location. Authorized VW dealers documented related SOS/connected-services concerns, including “no green light,” “no satellites seen,” an open TAC/Techline case, and no completed verified repair. On a later visit, the dealer documented that there was still no Techline update and no fault codes present for this issue. I have been advised to wait for Volkswagen/Techline/Connected Services because the issue may require a future software, backend, or OTA update. However, the vehicle remains unrepaired while the GPS/SOS/connected-services condition continues. The absence of fault codes may mean the vehicle is not recording a conventional hardware diagnostic trouble code, but the problem is still present. My concern is not merely an infotainment inconvenience. The issue may affect the vehicle’s ability to determine or report its location, the status of SOS/connected services, and the availability of Travel Assist/adaptive cruise-related functions. I did not activate the SOS emergency button as a test because I did not want to initiate a false emergency call. I cannot determine whether this is caused by hardware, software, backend systems, module firmware, or a combination of factors. I also cannot determine whether other vehicles are affected. I am submitting this complaint so NHTSA can review whether this GPS/SOS/connected-services condition warrants further safety review.

VEHICLE SPEED CONTROL,SERVICE BRAKES — Filed 06/09/2026

I was parked in front of my townhouse I have a witness who saw me at a stop. Next thing I know car accelerates and hits my townhouse. I did not accelerate I was not speeding and I have a witness who saw me stopped

ELECTRICAL SYSTEM — Filed 04/01/2026

Backup camera does not work. Pulling the fuse will fix it for 1-2 trips and then will stop working again. Error pops up on dashboard: backup camera error. Affects safety while reversing. Possible safety risk to children and pedestrians if not working properly.

POWER TRAIN,FORWARD COLLISION AVOIDANCE — Filed 03/17/2026

Pulled into a parking space with foot on the brake and accelerator pedal. The vehicle sped forward, pushing a car parked in front of me into the driveway, just missing another vehicle

FORWARD COLLISION AVOIDANCE — Filed 04/24/2026

While driving very slow in a subdivision to enter a driveway my car suddenly accelerated and the peal went down. I steered to the right to avoid hitting the garage door and the car crashed against the wall at the side of the garage door. The distance between the curve and the house in very short. The friend I was visiting was by the door and the neighbor right in front of the house witnessed all. My wife was in the passenger side. By coincidence the lady across the street that saw the incident came running towards us point at the car and screaming :"those cars have a sensor problem". I made the claim to insurance and open a case with VW USA. VW USA sent a technician to the shop and concluded that the pedal was pushed all the way down and therefore it was my fault. My take is it was the adaptive cruise control that was triggered the cruise control (which by the way I NEVER USE) when I was turning right to enter the driveway at very low speed. There was no lights indicating malfunction prior to the incident. I was very concerned that I could have hit either my friend or any other person near the house. When I came back home I googled by "VW ID.4 sudden acceleration" and saw many many incidents with ID.4 and other models using adaptative cruise control.

UNKNOWN OR OTHER — Filed 05/19/2026

We are experiencing ongoing connectivity and safety‑related issues with our Volkswagen vehicle that have remained unresolved for more than six months. The vehicle is not connecting to the VW app, which has resulted in the SOS emergency call function being inoperable. Additionally, the vehicle’s built‑in GPS system is displaying our location in an entirely different state, which raises significant concerns about the accuracy and reliability of the system. We have visited multiple Volkswagen dealerships and contacted Volkswagen customer support numerous times by phone. Despite these repeated attempts, the issue has not been diagnosed or corrected. As a result, in the event of an accident or emergency, we currently have no functioning means of alerting emergency services through the vehicle. Furthermore, the navigation system—specifically the feature that locates charging stations and was included in our original purchase—has not worked since approximately six months after we acquired the vehicle and continues to be nonfunctional. The VW app has also been inoperable since May 19, 2026, and despite contacting two dealerships and VW support, we have not received any follow‑up or resolution. Without app connectivity, we cannot determine whether the vehicle is locked, fully charged, or if it has been accessed. At this time, neither we nor Volkswagen appear to know the cause of these failures. Our primary concern is safety, and we are requesting that this matter be addressed promptly and thoroughly.

ELECTRICAL SYSTEM,UNKNOWN OR OTHER — Filed 05/01/2026

Complaint Summary I am filing a complaint against Volkswagen of America for excessive repair delays and lack of customer support for my ID.4. My vehicle has been out of service over a month, with a 7–8 week part delay, leaving me without transportation while still making payments. Details In May 2026, my ID.4 was diagnosed with rodent damage to the wiring harness (not under warranty). However, the part delay is unreasonable. My vehicle will likely be unusable for nearly four months total, and I have continued making full payments. Attempts to Resolve I requested: trade-in/lease option, buyback assistance, rental coverage, and help shipping the vehicle to Texas after relocating. All were denied. Impact I am without a vehicle, still making payments, incurring extra transportation costs, and may have to pay to ship the car. Resolution Requested Rental reimbursement, goodwill compensation, shipping assistance, or buyback/trade-in consideration. Conclusion While not a warranty issue, the prolonged delay and lack of support reflect poor customer care. I am seeking a fair resolution.