2023 Cadillac Escalade Complaints

ENGINE — Filed 07/20/2026

Engine stopped running while driving without any prior notifications, lights, or warnings. Car was stationary in the roadway while my wife tried repeatedly to restart the engine. After several tries the engine started and ran long enough to pull car off roadway. Car was inspected last year and procedures per recall notice where performed and was then deemed safe and reliable. Recall corrections did not fix the problem.

ENGINE — Filed 06/10/2026

My vehicle was inspected as part of the 6.2 engine recall and passed. 3 months later the engine stopped. Had to get towed and get a new engine

POWER TRAIN,ENGINE — Filed 06/20/2026

2023 Cadillac Escalade Sport Platinum with 6.2L L87 V8 suffered catastrophic engine failure on 6/20/2026 at approximately 38,658 miles. Vehicle had GM recall N252494000 performed at Coulter Cadillac in Phoenix, AZ on 12/3/2025. Engine reportedly passed GM recall inspection and received oil-related remedy rather than engine replacement. Approximately six months later, while driving on I-17 near Black Canyon City, AZ at highway speed on a 75 mph interstate, the engine suddenly shut down with no warning signs or alerts. Vehicle shifted to neutral and lost all propulsion. There were no prior check-engine lights, oil-pressure warnings, reduced-power warnings, abnormal noises, or other alerts before failure. I was traveling with my family of four plus our dog in approximately 105°F heat at the start of a road trip. I was able to maneuver to the shoulder, but the sudden loss of propulsion at highway speed created a serious safety risk. We were stranded roadside for nearly one hour in a remote area. Earnhardt Cadillac in Scottsdale, AZ diagnosed crank bearing failure. GM/Cadillac has indicated the proposed repair is installation of a refurbished/remanufactured replacement engine. I am concerned this failure occurred after the recall remedy had already been completed and appears consistent with the L87 crankshaft/connecting rod/bearing failures and post-remedy failures under NHTSA review. Cadillac case number is 103635161.

POWER TRAIN,ELECTRICAL SYSTEM,WHEELS — Filed 08/19/2025

The vehicle has experienced the same safety issue on two separate occasions. While driving, the vehicle suddenly lost power and displayed a “Conditions Not Correct for Shift” warning message. During the incident, the vehicle became stuck in Drive and could not be shifted normally. The brakes also did not respond as expected, creating a significant safety hazard and making it difficult to maintain control of the vehicle. The failure occurred without warning and has happened more than once, raising concerns about the safety and reliability of the vehicle’s electrical, powertrain, and braking systems.

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE — Filed 06/11/2026

We were driving on an interstate in Indiana and the car jerked and then automatically went into neutral. We couldn’t accelerate or put the car back into drive. We had to get over 2 lanes and onto the shoulder. We were able to put the car in park once on the shoulder but the car would not turn on or off. We couldn’t do anything. All electronics were still running but the engine was not running. The emergency break went on as well. The car sat on the side of the road for 3 hours with the electronics going while waiting for a tow which then wore out the battery. Because the car switched on the emergency break, the towing company had a difficult time getting it up on the tow truck. There were no warning lights going off. We were going 75mph on a highway with my children in the car! Scariest thing ever. I can only imagine what could have happened. We were so lucky to not be hit on the highway trying to change lanes and not being able to accelerate. Then we had to sit on the side of a highway for 3 hours in 95 degree weather and we were 2.5 hours from home! After 3 hours, a tow truck finally showed up. My family had to take a taxi to the nearest dealership because the tow truck would not take us. After 4 days, the dealership finally ran the diagnostic test and said the engine had seized up and we need a new engine which is on backorder. That dealership is 2.5 hours from home, so we then had to pay for another tow truck to get my vehicle back up to home so the local dealership could work on it. It has been one week since this incident happened and we have no idea how long the repairs will take but it’s my understanding that they are just replacing the faulty engine with another faulty engine because GM has no fix for this engine failure issue so it will happen again!!!

ENGINE — Filed 05/14/2026

I was driving at highway speeds when my vehicle suddenly lost power and began rapidly decelerating. The vehicle eventually stalled in the middle of the roadway, creating a serious safety hazard for me and other drivers and significantly increasing the risk of a crash. This vehicle had previously undergone the GM safety recall inspection under Recall N252494000 for the L87 6.2L engine loss of propulsion defect. The recall inspection and remedy failed to identify the underlying engine defect, and the engine still catastrophically failed only months later. After the recall was completed, the vehicle was maintained according to GM’s updated recall instructions, including use of the required 0W-40 engine oil. Despite compliance with the recall remedy and maintenance requirements, the engine still failed during normal highway operation. The recall specifically acknowledged potential manufacturing defects involving the connecting rod and/or crankshaft components that could lead to engine failure and loss of propulsion. That is exactly what occurred in this incident. I believe the recall inspection procedure was inadequate and failed to detect defective engines that remain unsafe and subject to catastrophic failure even after being marked as “recall completed.”

ENGINE — Filed 05/19/2026

As a loyal GM customer who has purchased three Cadillac Escalades and had them exclusively serviced at Cadillac dealerships, , I am writing regarding my 2023 Escalade, equipped with the 6.2L V8 (L87) engine, affected by the recall (N252494000) impacting approximately 597,630 vehicles . I recently took my vehicle to a Cadillac dealership for the recall inspection, where it passed, received a switch to o@-40 Mobil 1 Supercar oil, and was granted an extended warranty of 10 years or 150,000 miles from the purchase date. Despite this , I am deeply troubled by GM's handling of the recall, which has caused significant unease, undermined my trust, failed to honor my loyalty, and imposed unfair burdens. I respectfully request clarification and action on the following issues: Inadequate Recall Remedy and Impact on Gas Mileage - The remedy for vehicles that pass inspection- switching from 0W-20 to higher-viscosity 0W40 oil- raises serious doubts about its effectiveness in addressing a manufacturing defect in the crankshaft and/or connecting rods, which GM acknowledges can lead to engine failure and increase crash risk. Many owners, including myself, question whether thicker oil is a permanent solution or a temporary workaround. Additionally, the switch to 0W-40 is likely to reduce fuel efficiency due to increased engine drag, imposing an unaddressed cost in deduced gas mileage. This is especially concerning for me, as I rely on my Escalade for annual drives from [XXX] to [XXX] for the winter months. Can GM provide technical evidence proving the oil change fully resolves the defect, and will the company compensate owners for the loss in fuel economy? Inconsistent Communications Regarding the Extended Warranty - The dealership assured my vehicle is "fine" after passing the inspection, yet GM is providing an extended warranty of 10 years or 150,000 miles. This contradiction - claiming the engine is defect-free while extending warranty coverage - suggests GM anticipat INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

POWER TRAIN — Filed 05/07/2026

5/7/2026: Travelling on freeway with son at 70-75mph, vehicle shifted itself into Neutral causing loss of acceleration and a message stating vehicle engine needed to be restarted. I had to navigate crossing multiple lanes of traffic to safely exit while quickly loosing speed. Was able to safely exit the freeway and come to a complete stop to restart the engine and resume normal driving. 10 minutes later, the vehicle repeated this causing yet another safety issues. Vehicle has been at the dealership since 5/8 and as of this report 5/12, the technicians are reporting that they have not been able to replicate the problem. I am in fear of the safety of myself and my family and am very hesitant about accepting the vehicle back without a proper diagnosis or repair.

VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM — Filed 03/08/2026

My vehicle lost full engine propulsion going 70mph on the highway. We were blocking lanes of traffic and lost speed at a very rapid pace. No engine or warning light came on before the car lost engine and shifted into neutral. We called 911 and the California Highway Patrol had to assist in us not getting hit from behind as our car was disabled and would not restart to move off of lanes of traffic.

ENGINE — Filed 04/22/2026

Engine seized up