2015 Jeep Cherokee Complaints

AIR BAGS — Filed 09/12/2025

Was involved in a frontal collision. Front end was crushed to include the radiator. None of the airbags deployed.

SERVICE BRAKES,ENGINE,FORWARD COLLISION AVOIDANCE — Filed 07/27/2024

There has been two separate occasions this has occurred. The last occurrence resulted in a car wreck . The first occurrence I was driving out of a public parking lot and had feet on breaks and engine rived up and keep going into traffic but car saw me coming and switched lines. This second occurrence I was parking the car in a parking space with my feet on the breaks and the car rived up even with me hitting the breaks jumped the curb and i and the car ended up through the window of a store. No one was hurt but car damaged and in the shop for repairs. Police came to the seen and deemed it an accident. I did not see any warning lights or messages prior to either of these events. report #WC2400651 / unable to upload as i don't have a copy

AIR BAGS — Filed 04/13/2024

The contact owned a 2015 Jeep Cherokee. While the contact's husband was driving at unknown speeds, the husband accidentally stepped on the accelerator pedal and the front bumper crashed into a brick wall that was in front of the contact's air conditioning unit. The air bags did not deploy. The contact's husband sustained cuts, bruises, and neck injuries. The vehicle was towed to a collision shop. The vehicle was destroyed. There was a police report filed. The manufacturer was made aware of the failure and a case was opened. The contact stated that the manufacturer's representative pulled the data recorder from the vehicle and an assessment was made of the data from the crash. The failure mileage was approximately 111,000.

ENGINE — Filed 06/15/2023

The contact owned a 2015 Jeep Grand Cherokee. The contact stated while parked, the vehicle suddenly jumped into gear crashing into the rear of the vehicle in front. The vehicle was taken to a dealer but was not diagnosed. The contact stated shortly after the crash while driving at approximately 70 MPH, the instrument panel flashed and the vehicle stalled. As a result, the vehicle crashed into a parked vehicle. The vehicle was deemed destroyed. A police report was filed. No injuries were reported. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.

AIR BAGS — Filed 07/16/2023

The contact owned a 2015 Jeep Cherokee. The contact stated that while driving at 35 MPH, the contact drove into the next lane and crashed into another vehicle because of an off-tire rod. The air bags did not deploy. The vehicle was going 35 MPH at the time of the crash. The vehicle was towed to a lot. No warning light was illuminated. A police report was filed. One person was injured. The driver has had a head and rib injury. Medical Treatment was needed for the injury. The contact had got an mri for her ribs and took Tylenol for her head. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and have not reached back out to the contact yet. The failure mileage was approximately 115,020.

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE — Filed 08/11/2023

On August 11th, 2023, at approximately 12:50 pm, I drove my 2015 Jeep Cherokee into my houses’ garage and parked. I went inside my house to meet an air conditioning repairman. No sooner than a minute or two had passed that I immediately heard noises coming from my garage.The noises sounded like mechanical in nature. It almost sounded like a washing machine agitating. I opened my side door of the garage and saw a plum of grey smoke billowing from the engine’s hood. Then I saw what looked like sparks and very small flames coming from underneath the front engine. Within a split second, I got into my car and turned on the ignition. I saw no lights on the dashboard indicating that I had a problem. I proceeded to pull the car out of the driveway (the garage door was already up) and exited the car as quickly as I could. Within seconds the flame grew larger. I then called 911 while waiting on the front lawn. I had 2 dogs inside the that I considered were safe. The police came first and then two fire trucks. By that point, the Jeep was completed engulfed in flames including the tires.The fire started in the front of the vehicle and worked its way back. The firemen distinguished the fire which took about 30 minutes from beginning to end. The heat from the fire melted the siding over my two car garage (garage is attached to the house) as well as the siding to right hand side of the home. Glass and debris began to catch fire and pop and spit into the yard. Let me just say that I’m a breast cancer survivor still going through treatment and was at home alone at the time when this happened as my husband was out of town. I’m not in 100% back to my old shelf. I’m absolutely in shock and devastated over the loss of the car. And I’m in more shock to think what would have happened if I hadn’t had the foresight to pull the car out of the driveway. I’m simply devastated.

ELECTRICAL SYSTEM,STRUCTURE,FIRERELATED — Filed 08/04/2023

The contact’s girlfriend owned a 2015 Jeep Latitude. The contact stated that while his girlfriend was driving, she notified him that the trunk sensor warning light had illuminated indicating that the trunk was open however, the contact’s girlfriend stated that the trunk was not open. The contact then stated that while his girlfriend was entering the driveway, her daughter noticed that a fire had ignited at the rear vehicle’s trunk. The contact’s girlfriend was then notified by her daughter to exit the vehicle. The contact’s girlfriend exited the vehicle and attempted to extinguish the fire with a water hose however, the fire started to spread. The fire department was notified, and the fire was extinguished. No injuries were sustained. No medical attention was required. The contact was unsure if a police or fire report was filed. The vehicle was not diagnosed. The vehicle was damaged beyond repair. The vehicle was towed to the contact’s nephew’s lot. The contact was unaware that the VIN was included in the NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 147,565.

ELECTRICAL SYSTEM,STRUCTURE — Filed 03/30/2023

The contact owns a 2015 Jeep Cherokee. The contact received a recall notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the part to do the recall repair was not yet available. The contact stated while putting groceries in the trunk on two different occasions, the liftgate came down unexpectedly and hit her head. There was no warning illuminated. The local dealer and other unknown dealers were contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and advised that the remedy is expected to be available in 2024. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

ELECTRICAL SYSTEM — Filed 03/29/2023

2015 Jeep Latitude caught fire in the middle of the night on 03/29/2023 (6 weeks before Jeep's latest recall) with the ignition off, parked in my driveway - no one in it and the ignition had been off for over 3 hours. Fire started under the driver's side tail light INSIDE the framework of the Jeep with the electrical wiring. What is jeep going to do for those of us who have already lost their vehicle because of a Jeep design flaw? (FYI, Stellantis/FCA/Mopar/Jeep are all aware of this situation, and Stellantis reply to me was they would not tell me the cause of why my Jeep caught on fire and offered no solutions to what I was facing - their response to me was barely 3 weeks before they sent out the recall so Stellantis lied from the beginning about the issue and denied all accountability since it happened before they sent the recall even though they had been "investigating" the issue for over a 6 months at least with other Jeeps)

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER — Filed 03/29/2023

Vehicle was parked at 10pm. Vehicle ignition was off. Vehicle was locked. Nothing left on. No one returned to the car for annything. Approximately 3 and half hours later, electrical fire started inside the drivers side rear quarter panel under the taillight (on the body, not the taillight on the lift gate) . By the time the car alarm was heard, the fire was spreading from the panel into the rest rear of the vehicle. Fire department arrived and extinguished the fire.

VISIBILITY — Filed 02/16/2023

The contact owns a 2015 Jeep Cherokee Latitude. The contact stated that while driving 35 mph she heard a loud popping sound and the sunroof shattered. The contact sustained minor cuts but did not receive medical attention. The contact stated that the glass shattered obstructing her view. The contact then stated that she continued to drive the vehicle and parked at her residence. The vehicle was not taken to a dealer or independent mechanic and was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 115,230.

AIR BAGS — Filed 07/12/2022

During an accident, the air bags failed to deploy when hit by a Dodge Ram 2500. The vehicle was totalled by the insurance company, and the insurance company took ownership of the vehicle.

ELECTRICAL SYSTEM,WHEELS,SERVICE BRAKES — Filed 09/18/2022

wheels locked up, unable to stop car. wheels were not turning during accelerator and car would not come to a stop when braking as tires were just sliding and skidding on road. could not change gears

ENGINE — Filed 01/07/2022

The contact owns a 2015 Jeep Cherokee. The contact stated that while attempting to accelerate, the vehicle stalled without warning. The vehicle was able to restart the vehicle. The failure recurred multiple times. The contact mentioned that the "Stop/Start function won't work" warning message illuminated. The contact mentioned that once the vehicle was able to operate another vehicle crashed into the vehicle. A police report was filed. The air bags did not deploy. The contact stated that there were no injuries sustained. The vehicle was towed to an auto shop. The dealer was not notified of the failure and the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 83,000.

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 05/26/2021

No previous issues with the vehicle until this incident. That morning on my way to work my check engine light came on. I called my husband and he said he would check it out that evening. Got to work fine. When I went to go home from work my car was acting strange. The ac or blower and the radio wouldn’t come on at all until after about 15 minutes of driving. About 5 minutes later my brakes wouldn’t work at all trying to stop at a light and I ended up crashing into a car that was completely stopped while going about 35mph. My front collision detection didn’t go off until I was about an inch away from the vehicle and the automatic emergency brake didn’t engage either and normally if a car is turning slowly 30 ft ahead it will slam on the brakes. Nothing worked and I am terrified to continue driving this vehicle.

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE — Filed 02/27/2021

MY CAR JUMPS FORWARD WHILE DRIVING AND REVERSING. RECENTLY BACKING OUT OF MY DRIVEWAY MY CAR JUMPED AND I HIT MY MAILBOX. THE JUMPING IS A BIG JUMP FORWARD THAT THE CAR FEELS LIKE I HIT SOMETHING EVERYTIME. IT JUMPS TYPICALLY EVERY OTHER DAY WHILE DRIVING.

STEERING,UNKNOWN OR OTHER — Filed 10/16/2020

SHIFTER WARNING LIGHT CAME ON WHILE DRIVING ON A TWO LANE HIGHWAY AND THEN THE STEERING LOCKED UP AND LOST CONTROL OF VEHICLE AND IT ROLLED.

STRUCTURE — Filed 08/28/2020

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WATER HAD COME IN CONTACT WITH THE ELECTRICAL ELEMENTS WITH THE LIFTGATE. THE VEHICLE WAS AT THE DEALER DAYTON ANDREWS CHRYSLER JEEP DODGE (2388 GULF TO BAY BLVD, CLEARWATER, FL 33765 727-799-4539) AND AS THEY WERE DIAGNOSING THE ISSUE WITH THE LIFTGATE MALFUNCTION THE VEHICLE CAUGHT ON FIRE. THE DEALER PUT OUT THE FIRE AND THERE WERE NO INJURIES. NO POLICE REPORT WAS FILED. THE CONTACT NOTED THERE WAS A RECALL FOR THIS ISSUE BACK IN 2015. THE VEHICLE WAS NOT DRIVABLE AND WAS CURRENTLY AT THE DEALER. THE CONTACT'S INSURANCE COMPANY WAS TO INSPECT THE VEHICLE AT THE DEALER NEXT WEEK. THE MANUFACTURER HAD NOT BEEN CALLED BY THE CONTACT YET. THE FAILURE MILEAGE WAS 72,249.

AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER — Filed 05/25/2020

VEHICLE WAS IN MOTION WHEN IT LEFT THE ROAD. I SWERVED TO MISS A DOG. I HAD MY SEATBELT ON DURING THIS ACCIDENT HOWEVER MY HEAD (TOP, RIGHT FRONT OF MY HEAD) HIT THE WINDSHIELD GLASS AND THE GLASS BROKE/SHATTERED. MY HAIR WAS CAUGHT IN THE BROKEN CRACKS OF THE GLASS ON THE WINDSHIELD AND MY HAIR WAS PULLED OUT OF MY HEAD, I GUESS WHEN THE SEATBELT PULLED ME BACK INTO POSITION IT MANAGED TO KEEP MY HAIR LODGED. I GOT SMALL PIECES OF GLASS OUT OF MY SCALP FOR A WEEK. I HAD OTHER INJURIES AS WELL. EVERY SINGLE AIRBAG OF THIS CAR WAS DEPLOYED AND MY VEHICLE A TOTAL LOSS. I WAS ONLY GOING AROUND 45 MPH. I AM THANKFUL TO BE HERE SHARING THIS PASSAGE. I JUST HAVE TRIED TO FIGURE OUT HOW I MANAGED TO HIT THE WINDSHIELD WHILE MY SEATBELT WAS ON MY BODY AND THE AIRBAGS DEPLOYED.*DT*JB

ELECTRICAL SYSTEM,STRUCTURE,ENGINE — Filed 10/20/2019

I WAS DRIVING DOWN THE FREEWAY WHEN ANOTHER DRIVER ALERTED ME THERE WAS A SMALL FIRE COMING FROM UNDER MY CAR. I PULLED OVER INTO AN EMPTY LOT AND WHEN I LOOKED UNDER THE CAR I SAW FLAMES FROM UNDER THE VEHICLE. I STEPPED BACK AND WITHIN MINUTES THE ENTIRE FRONT ENGINE WAS CONSUMED WITH FLAMES.

ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER — Filed 08/04/2019

MY AUTOMATIC REAR HATCH STOPPED WORKING AFTER A SMALL AMOUNT OF WATER FROM A COOLER LEAKED IN MY "TRUNK". I CHECKED THE FUSE FOR THE HATCH AND IT BLEW, I SWAPPED IT OUT AND SMOKE BEGAN TO POUR FROM THE REAR OF MY JEEP (THE TRUNK) THEN A FIRE ERUPTED, SEVERELY DAMAGING MY CHEROKEE. THE JEEP WAS IN MY DRIVEWAY AND DUE TO THE FIRE BEING NEAR THE GAS TANK I HAD TO DRIVE IT TO THE STREET OUT OF FEAR IT WOULD HURT MY FAMILY. THERE IS A RECALL RE: THE HATCH MOTOR MODULE GETTING WET AND CAUSING A FIRE WHICH I HAD PERFORMED IN 2016. THIS PART IS FAULTY AND ALMOST HARMED ME/FAMILY AND NOW I AM OUT MY DEDUCTIBLE AND CAR RENTAL COSTS. NO ONE FROM CHRYSLER OR JEEP WILL CALL ME BACK.

AIR BAGS — Filed 03/01/2019

MY WIFE WAS DRIVING HER JEEP WHEN WE HIT BLACK ICE. MY WIFE LOST CONTROL OF THE JEEP AND HIT TWO FENCE POLES AND A TREE. THE JEEP SUSTAINED HEAVY FRONT END DAMAGE. SHE WAS TRAVELING 40-45 MPH AN HOUR. NONE OF THE AIRBAGS DEPLOYED IN THE VEHICLE ON IMPACT.

ELECTRICAL SYSTEM — Filed 05/04/2018

MY RADIO TURNS ON AND OFF AS I DRIVE WHEN PAIRED WITH A PHONE AS AN OPERATING WIRELESS DEVICE. IT HAPPENS ALL THE TIME MOVING OR STILL.

STRUCTURE,ENGINE — Filed 10/08/2018

TL* THE CONTACT OWNED A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE CAUGHT FIRE AND THE ENGINE EXPLODED. THE CONTACT STATED THAT SMOKE ESCAPED FROM UNDERNEATH THE HOOD ON THE FRONT DRIVER'S SIDE. THE CONTACT STATED THAT THE FRONT TWO TIRES ALSO EXPLODED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND WAS AWAITING INSPECTION. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS DESTROYED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

AIR BAGS — Filed 07/29/2018

AIRBAGS DEPLOYED AND METAL DAMAGED MY FACE