2023 Jeep Grand Cherokee L Complaints

ELECTRICAL SYSTEM,ENGINE — Filed 06/18/2026

The starter/starter solenoid and related engine oil sealing have failed three times. Most recently on 6/18/2026, and previously in 2024 and 2025, the vehicle would not start: the dashboard illuminated but the engine would not crank. The engine then began smoking and a burning electrical smell entered the cabin. My wife and young child were in the vehicle. The vehicle was rendered completely inoperable and had to be towed each time. Safety risk: an engine that smokes and emits a burning electrical odor upon attempted starting presents a fire hazard to occupants. On the most recent occurrence the failure happened at a fuel station with my family present, over 1,000 miles from home, stranding us for seven days. Dealer confirmation: yes. On the two prior occasions a franchise dealer diagnosed a defective starter solenoid and replaced the starter. Both repairs failed and the identical failure recurred. On the most recent occurrence, a different franchise dealer found that a plug sealing an unused opening on the engine block was missing, allowing engine oil to spray onto and saturate the starter, destroying it. The starter and the plug were replaced. All failures were documented on dealer repair orders, which are available on request. Inspection: the vehicle has been inspected and repaired by franchise dealers on all three occasions. No police or insurance inspection. The manufacturer has been notified through its customer care department, which has open case records on this vehicle. Warning indicators: none. There were no warning lamps, messages, or symptoms prior to any of the three failures. The vehicle simply would not crank, followed by smoke and a burning electrical smell. This vehicle has spent approximately 60 days out of service since purchase and has had persistent electrical problems documented since 2023. Despite repeated dealer repairs the same failure mode continues to recur. I am reporting this as an unaddressed safety defect.

SUSPENSION — Filed 07/18/2026

The rear right coil spring and is available for inspection upon request. Spring failed while car was parked in driveway on flat ground, the car was driven with me and my 1 year old at highway speeds of 75mph. No warnings were displayed on dashboard. Never received an update of a recall and will not pull up when VIN is searched. Upon VIN search on MOPAR website original recall repair was done in 2023 which has failed. We did not know of this spring failure until arriving home and seeing it lie where I was parked. Earlier in the day a loud metal noise was heard but figured it came from passing traffic on highway. No one has inspected the vehicle yet, working on trying to get it towed since it is no longer safe to drive. Vehicles rear right tire is now pitched in at top towards rear wheel well. No warning or message was alerted to me.

POWER TRAIN,ELECTRICAL SYSTEM — Filed 07/15/2026

While driving, the vehicle displayed a "Service Shifter" warning with no prior warning lamps or symptoms. The transmission then dropped out of Drive into Neutral on its own while the vehicle was moving, causing it to roll before the vehicle automatically shifted itself into Park and applied the parking brake. The vehicle could be shifted back into Drive but repeatedly slipped out of gear into Neutral again within about a minute each time. After parking, the gear indicator display (P/R/N/D) stopped illuminating entirely and has not returned. The vehicle is now unresponsive to the rotary shifter and is stuck in Park with no way to shift into any gear. This failure matches the description of open recall 30D (shifter module software defect causing loss of transmission gear position display), though my vehicle was not part of the currently identified population when checked against the VIN lookup. The vehicle is currently undriveable and has not yet been inspected by a dealer or independent shop.

SUSPENSION — Filed 07/03/2026

The rear passenger side suspension coil fell out of my car in my driveway at less then 2 mph. The spring and rubber piece holding the spring in both fell to the ground with no damage done. The vehicle was towed to a jeep dealership where they confirmed there was no damage to any part of the vehicle, and it just fell out with no explanation. The dealer insists that we cannot reinstall the same sping, even though there is no damage to the vehicle or spring. If this would have happened at highway speeds, it could have been very dangerous for me or others around me. The dealer is currently making the repairs, but at my cost. There is currently a recall for this exact issue for my make/model/trim but for vehicles produced earlier in the year of 2023 (my vehicle is not covered). There was no warning lamps, messages or any symptoms of any failure prior to the spring falling from the vehicle.

SUSPENSION — Filed 07/01/2026

Rear passenger coil spring popped out and became lodged in the tire while driving. We were driving on the Whitestone expressway and the car came to a resisted halt. This could have caused severe injury if I had not been in the lane and came to a slowdown to allow a car to merge in front of me. The highway traffic patrol man dislodged the fully intact coil from between the tire and tire well. There were no warning lamps, indicators, signs or symptoms. Initially I thought the tire popped which was strange as there was no pot holes or obstructions in the road.

ELECTRICAL SYSTEM,EQUIPMENT — Filed 06/29/2026

My 2023 Jeep Grand Cherokee L Limited has had an issue since I purchased it in March 2024 that has a loud booming sound that comes out of the speakers when you turn it on. It exceeds 70 dBA when it happens and causes me ear pain. My dealer has reported it numerous times and it is known to Jeep but they still have not come up with a fix. You can see this issue documented in a reddit post: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SUSPENSION — Filed 06/11/2026

Right rear coil fell off vehicle during motion.

SUSPENSION — Filed 06/05/2026

My 2023 Jeep has had 2 recalls for rear suspension coil popping out while driving was inspected per manufacturer guidelines on 11/20/2025, approximately 7 months on 6/5/2026, after they “repaired” second recall for rear coil spring, the coil spring popped out when I was driving down the road. Took car to the dealership the vehicle has approximately 37,000 miles manufacturer claims since it was covered under the recall and “fixed” that I would have to pay 40% of the cost while they pay 60%. Manufacturer refuses to pay for repairs when this has been an ongoing issue. No warning lights came on the dash when this occurred. Made multiple attempts to contact manufacturer and was told that I would have to write a letter to the corporate office with my issue. The vehicle is still at the dealership awaiting repairs for this issue and currently has an active recall listed for the airbags.

SUSPENSION — Filed 06/12/2026

I picked up my wife from the airport and I’m on 76 going home. As I am driving about to switch lanes I hear a pop, so I am thinking that I got a flat tire. As I pull over I check all my tires nothing is flat. I look under my car and I see that my rear suspension spring on the right side of my tire is hanging down. Now I am waiting for a tow, so I can take it back to the dealer.

AIR BAGS — Filed 06/08/2026

The contact owns a 2023 Jeep Grand Cherokee L. The contact received a recall notification for NHTSA Campaign Number: 26V328000 (Air Bags). The dealer was contacted but declined to complete the recall repair because the vehicle was not routinely serviced at their location. The manufacturer was not contacted. The contact had not experienced a failure.