2018 Jeep Grand Cherokee Complaints

AIR BAGS — Filed 04/04/2024

I was traveling south on Lee Jackson hwy in Staunton Va at about 40 to 45 mph and was t-boned on the right passenger side with the impact just in front of the passenger door and front quarter panel. The damage ended up being all the way to the right rear passenger door. None of the air bags or side curtain airbags deployed.

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 05/31/2026

I was backing up my trailer and placed the jeep in park and set emergency brake while on an incline. I got out of the jeep and the vehicle proceeded to roll away approximately 3 feet. I jumped back towards the drivers seat to press the brake to stop it from rolling down the hill

ENGINE — Filed 03/30/2026

The contact owned a 2018 Jeep Grand Cherokee. The contact stated that while unloading groceries out of her vehicle with the vehicle in park(P) and the engine on, grayish-white smoke began to emit from the vehicle without warning. The contact turned off the vehicle and checked under the hood, where she saw flames in the engine. The contact then ran to the fire department, which was nearby, and informed them of the fire. The fire department arrived at the scene with a fire truck and extinguished the fire. The police department also arrived at the scene, and a police report was filed. No injuries were reported due to the fire. The vehicle was destroyed as a result of the fire, but was not towed. The dealer or manufacturer had yet to be notified of the failure. The vehicle was not repaired. The failure mileage was approximately 74,000.

STRUCTURE,UNKNOWN OR OTHER — Filed 12/29/2025

1-Rear driver-side Power Lift-gate actuator ball bolt snapped right off while rear gate is open. 2- It came right down on my head and caused severe bump and bleeding from a 250 pound rear door. I am 6ft 1 in, but if it is someone small it can cause sever injuries and possible death from the heavy door coming down on the person. 3-problem was looked at by my mechanic and they cannot fix issue as bolt broke off inside the thread area and no room to remove such bolt. They recommended I take it to a body shop to cut the area out in order to get the broken broke removed. 4-unknown 5- There was no signs of any failures at all.

ENGINE AND ENGINE COOLING — Filed 07/31/2025

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving for approximately 10-minutes, there was an abnormal knocking sound coming from the vehicle while depressing the accelerator pedal. The RPM lowered and the vehicle failed to respond while depressing the accelerator pedal. There was no warning light illuminated. The failure persisted, and the contact coasted into a parking lot and there was an excessive amount of yellow-grayish smoke coming from the engine compartment. The contact exited the vehicle and became aware of an unknown liquid pouring onto the ground underneath the vehicle, with little pieces of debris and sparks igniting underneath the vehicle. While the contact was on the phone with 9-1-1 Emergency Services, there was a popping sound coming from the vehicle and underneath the hood and over the windshield became engulfed in flames. The Fire Department arrived at the scene and extinguished the fire. A fire report was filed. The contact sustained severe emotional distress because of the failure but had not sought medical attention. The vehicle was towed to an independent tow facility where the vehicle remained. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The contact stated that the Insurance Company had not yet determined if the vehicle was a total loss. The dealer and manufacturer were notified of the failure but offered no assistance. The failure mileage was approximately 104,000.

SERVICE BRAKES, HYDRAULIC — Filed 06/29/2025

The contact owns a 2018 Jeep Grand Cherokee. The contact had pulled up to the curve and placed the gear shifter in park(P). The contact exited the vehicle and walked to the rear of the vehicle to place his wife's luggage in the back. The vehicle rolled backwards, knocked the contact down, and the vehicle ran over the contact's legs. The vehicle came to a stop while the wheels were on top of the contact's legs. The contact's wife entered the vehicle and moved the vehicle off the contact. The contact's wife stated that the gear shift lever had moved independently. Unknown if any warning lights illuminated. The airport police responded. The contact was taken to the hospital by ambulance. The doctor diagnosed that the contact had sustained damage to the nerves, contusions, and a wound that the doctor was unable to close on his legs. The contact had road rash on his legs, back, and elbows. The contact's wife drove the vehicle to the hospital, and the vehicle functioned as intended. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was parked at the residence. The contact related that failure to NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC). The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

SEATS — Filed 05/18/2025

The active headrest on the driver's seat deployed spontaneously on it's own during normal operation of my vehicle. The headrest is now unable to be reset as it appears some components of the active headrest mechanism were faulty. This put my safety at risk as a driver as the active headrest can not activate in the event that it needs to activate during a possible collision. The headrest and seat causes strain and injury to my neck while driving as it is now positioned forward from the seat. This also causes strain to the rest of my spine. This issue is not covered by the original dealer that sold me my vehicle. There are no warning lamps or messages that have appeared since this problem first occurred.

SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES, AIR,WHEELS — Filed 01/24/2025

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 10 MPH, the wheels locked up. The contact was unable to identify which wheels had locked up. The vehicle began spinning in circles, and the vehicle crashed into a guardrail. The ABS warning light was illuminated. The contact was able to continue to drive; the driver sustained injuries to the head and lower back, and medical attention was provided. The air bags did not deploy. There was no reported fire or police report filed. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The approximate failure mileage was 98,000.

ELECTRICAL SYSTEM,SEATS,BACK OVER PREVENTION — Filed 10/21/2022

I was driving to work with the heated seat on. I began to feel my lower back getting extremely hot. I leaned forward and when I did I could smell something burning and my back began to burn. I quickly pulled over and jumped out of the car as quickly as possibly to see that my seat had physical flame coming from it. I contacted Jeep about the situation and was ultimately told it was somehow not a manufacturing issue. In addition to the seat fire my touch screen has completely delaminated and sometimes works and sometimes doesn’t. Making it a safety hazard with the back up camera only showing when screen is operational. The screen also does things on its own. Changing radio stations, blasting radio volume, turning on/off. This is extremely distracting while driving.

AIR BAGS — Filed 06/25/2024

Air Bags Failed to Deploy During An Accident Vehicle Hit A Tree No Warning Lamps Prior To Accident Vehicle Towed Due To Damage Vehicle Deemed Totaled By Insurance Company

AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER — Filed 05/02/2024

Brakes failed when attempting to slow down, ABS kicked in on dry blacktop with no lights on dash before locking up and throwing the vehicle off of the road. Caused me to wreck into a tree head on at 50 mph. Seatbelt did not lock up and airbags did not deploy. Vehicle was totaled with heavy front end damage including a bent and snapped frame. Prior to incident had issues with low beam headlights not working/going out prematurely. Was told by Herrenstein Jeep in Chillicothe this was not an electrical issue. Low beam headlights failed again 2 weeks prior to incident.

POWER TRAIN,VEHICLE SPEED CONTROL — Filed 04/29/2024

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while attempting to park and exit the vehicle through the front driver’s side door, the vehicle unintendedly accelerated in reverse. As a result of the failure, the driver's side door struck her arm and leg causing injuries. The contact stated that the vehicle drove off a cliff, and one of the tires experienced a blowout and the bumper became loose. The air bags had not deployed. Medical attention was not sought. The vehicle was towed to a dealer. A police report was filed. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was 36,000.

FUEL/PROPULSION SYSTEM — Filed 09/27/2023

When refueling the vehicle, the fuel pump handle must be inverted in order to deliver gas. Without such upside down delivery. the pump shuts off.. The Inverted handle delivery creates a health and safety issue as gas can easily overflow the tank fuel filler tube. My wife just spent three days in the hospital after being bathed in gas, and now has heart and vision issues as a result. Jeep has a history of gas filler tube issues. Numerous Internet blogs report the same issue.

SERVICE BRAKES, HYDRAULIC — Filed 07/01/2022

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked in a parking lot, the vehicle inadvertently rolled forward, hitting a concrete parking block, which damaged the front bumper. No injury was sustained. No police report was filed. The contact later received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer referred the contact to the manufacturer. Premier Chrysler Jeep Dodge Ram Fiat (13000 I-10 Service Rd, New Orleans, LA 70128) was also made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.

ELECTRICAL SYSTEM,UNKNOWN OR OTHER — Filed 03/27/2023

Car caught on fire while engine was off

UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 05/06/2023

THE WORSE THING THAT HAS HAPPENED IS I STARTED MY CAR WITH MY GRANDBABY IN HER CARSEAT, I HOPPED OUT TO LOCK MY HOUSE DOOR AND THE CAR WENT INTO REVERSE AND RAN INTO BARBWIRE FENCE, THIS HAS HAPPENED TWICE. A TOTAL OF 3 TIMES MY CAR HAS SLAMMED ON THE BRACKS WHILE BACKING OUT OF THE DRIVE WAY BARLEY MOVING IT ALMOST GAVE ME WHIPLASH. MY RADIO JUMPS AROUND CHANNELS, I HAVE REPORTED IN THE PAST BUT HAS GOTTEN WORSE AND STARTED TURNING ON THE HEATER ON HIGH AND I CANT STOP IT.

POWER TRAIN,ENGINE — Filed 03/09/2023

2018 Jeep Grand Cherokee with 55,575 miles was parked in a parking garage all day in Brooklyn NY and when the vehicle was move to the front of the garage by parking attendants the engine started smoking and caught fire. There were no leaks, dashboard symbols or open recalls to cause the fire; additionally the car was linked to a iPhone App CarRx that can scan for any issue and no issue noted. This engine fire not only put all of the other vehicles in the park garage at risk of catching fire but the parking garage sits under a luxury apartment building putting the working and residents at risk. Additionally I commute between Brooklyn and NJ 3x a week and cant imagine what would have happened if I was driving the vehicle over the Brooklyn Bridge, on the Brooklyn Queens Express or in the Holland Tunnel during high commuter rush hour traffic. Car was checked out by a Jeep Dealership who confirm fire was not caused by any leaks or electrical issue but did mentioned it seems to have started around the engine air cleaner. The current status of the issue has been an open investigation with Jeep Corporate for going on the 3rd week with no communication or updates on status. The entire issue and fire from pulling into the garage to the when the car was moved to it smoking and catching fire is all documented on security video.

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL — Filed 09/20/2022

The contact owned a 2018 Jeep Cherokee. The contact stated while at a complete stop at the traffic light, with the START/STOP mode engaged, the vehicle accelerated unintendedly and crashed into the rear of another vehicle. There were no warning lights illuminated. The air bags deployed. The contact stated that the forward collision automatic braking system failed to engage. The contact sustained back pain. The contact also sustained trauma and had been seeking assistance from a therapist. The occupant of the other vehicle did not sustain injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The contacted related the failure to NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 34,000.

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,LANE DEPARTURE — Filed 06/29/2022

The UConnect display on my vehicle is phantom pressing buttons, going to different screens, turning things on and off as I drive. Yesterday, I was put in a EXTREMELY unsafe situation with my vehicle where the UConnect screen turned off my blind spot detection. I was unaware until I attempted to merge into another lane and hit another car!!! I called UConnect and Jeep and they told me they won’t do anything because I’m not the first owner of the car and that it can’t be replaced but for 1,000 of dollars. I feel like this should be repaired by Courtesy because this is a safety issue.

AIR BAGS — Filed 04/24/2022

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 70 MPH, she rear-ended another vehicle. The air bags did not deploy upon impact. The contact hit her head and her left leg on the steering wheel. The other driver was treated at the scene for unknown injuries. The contact sought medical attention at the hospital; no injuries were treated. A police report was filed. The contact was instructed by the police officer that she was able to drive the vehicle home; however, several warning lights appeared on the instrument panel. As she attempted to resume normal driving, the vehicle downshifted upon the depression of the accelerator pedal; she then pulled over and had the vehicle towed to her home. The next day, the vehicle was initially towed to an independent mechanic; but was then towed to a second independent mechanic by her insurance where the vehicle was deemed a total loss. The manufacturer was notified of the failure and an investigation was performed on the vehicle; the investigation concluded that since the brakes were depressed, the vehicle was not traveling at a rate of speed for the airbags to deploy. The failure mileage was approximately 24,000.

ELECTRICAL SYSTEM — Filed 03/12/2022

The battery under my passenger seat caught on fire. The car was completely turned off and parked in my driveway. When I went to leave I opened the car door and black smoke was rolling out. 30 minutes prior I drove the car and there was no warning lights or issues. It was driving like normal. The car is currently being inspected by Jeep and my insurance. My husband and I's safety would have been at risk if we did not catch the fire as soon as we did, not only our lives but it could have hurt our neighbors who live close. As we were outside working when the fire started you could not smell or see the smoke coming out of the car.

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE — Filed 01/11/2022

Driving about 45mph down the road and car in front of me suddenly stops. I immediately hit the brakes and had plenty of space to stop but truck wouldn't stop and brake pedal went all the way down to floor and I rear ended the car in front of me. It wasn't snowing, raining nor was the road wet but it was a cold day. Not sure why it didn't stop looking back on it felt like if there was air bubbles in the brake line which caused a delay in stopping, also remember feeling antilock brakes engaging and automatic emergency stop not braking for me when I was close to other vehicle.

SEATS — Filed 01/02/2022

The headrest popped forward unexpectedly and hit my husband in the head.

AIR BAGS — Filed 10/23/2021

On October 23, 2021 my daughter and I got into our vehicle a 2018 jeep grand cherokee and as I started the vehicle the passenger side headrest deployed unexpectedly striking my daughter in the back of the head causing severe pain which ultimately turn to a very bad headache , this is the second occurrence of this issue the first being back in mid 2020 on the drivers side headrest which I also sustained a very intense blow to the back unexpectedly. I also filed a report on that incident with the NHTSA. This is not acceptable and I am almost positive that their are many people out there that have experienced the same issue but have not reported it! Now being there is no recall of this issue its not right for me or anyone to have to pay out of pocket for a clearly defective issue! This repair should be the Jeep Corporation and not the consumer perhaps I should look into some Law firm for help on this matter!

AIR BAGS — Filed 02/23/2021

In accident 2/23/21, vehicle was T- boned in intersection which sent me into cement overpass. No airbags dash or side deployed. Vehicle was total loss.