2022 Jeep Grand Cherokee Complaints

POWER TRAIN — Filed 07/20/2026

I just experienced a 2nd engine stall event. I was driving thru a neighborhood at 25 mph in 5th gear, lifted off the gas pedal as I approached a 90 degree uphill turn, and in the middle of the turn (approx 20 mph) the engine stalled and I lost all propulsion. I retired from Stellantis after 16 years working as a contract transmission calibrator, so I am very familiar with what happened. When I lifted off the gas pedal the engine attempted to enter decel fuel shut off (dfso). I was watching the real time gas mileage and right before the corner I saw the mpg approaching 99 mpg (a clear indication the engine is entering fuel shut off). A second later the real time mpg started decreasing (indicating it was attempted to exit dfso) when the stall occurred. This is a MAJOR SAFETY ISSUE in need of a recall.

SEATS — Filed 06/05/2026

While parked my 2022 Jeep Grand Cherokee WK (VIN:[XXX]), BOTH the driver and front passenger Active Head Restraints (AHR) spontaneously and violently deployed forward within a couple weeks from each other. There was absolutely NO vehicle collision, crash impact, or structural trauma to trigger a safety sensor deployment. Upon physical inspection of the deployed internal mechanisms, both factory-installed units carry legacy Mopar part number 68058539AD and sequential assembly serial numbers [XXX] and [XXX]. The internal structural plastic pins pinning back the high-tension loaded safety springs degraded, fatigued, and snapped completely on their own. altering the front occupants' driving posture, obstructing clear sightlines, and rendering the whiplash dynamic safety equipment entirely non-functional. The vehicle manufacturer (Stellantis / Jeep) is actively refusing to service or replace this failed safety equipment under the known 10-year AHR component warranty extension (Mopar Warranty Bulletin #23-018-20), citing a localized family ownership transfer. This represents a severe unaddressed occupant safety restraint hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM — Filed 06/22/2026

Unknown On XXX, our 2022 Certified Pre-Owned Jeep Cherokee Hybrid was brought to the West Plains location for a factory safety recall or recalls and the check engine light on. During the software installation, the technician improperly executed the procedure, took the Integrated Dual Charger Module (IDCM) offline, and completely disabled the vehicle. The West Plains Repair Order explicitly states: "Caused by codes for IDCM and module offline, will not come back online, and has disabled vehicle." Because the vehicle was rendered completely undriveable, it had to be flatbed-towed 90 miles to James River Jeep in [XXX] to resolve the corrupted modules. The Ozark service department confirmed the vehicle arrived disabled due to West Plains' improper procedure and required a new battery to restore system diagnostics. The West Plains General Manager, [XXX], flatly refused to cover the resulting $1,100+ invoice for the battery ($638.71) and towing fees. Mr. [XXX] used intimidating tactics, completely dismissed our concerns, and claimed his dealership 'chooses not to work on hybrid batteries' to evade financial responsibility. This claim is demonstrably false; on October 23, 2025, this exact same location successfully accepted and completed Federal Safety Recall 73C to reprogram our vehicle's Hybrid Control Processor software. A franchise dealership cannot choose to opt out of federal recall obligations on a whim, nor should a consumer be subjected to hostile intimidation when a dealer damages their property. Due to the absolute lack of cooperation locally, the vehicle currently sits unpaid at the Ozark dealership. Formal complaints have been filed with the Missouri Attorney General's Consumer Protection Divisionand the National Highway Traffic Safety Administration (NHTSA) using Jeep Case #XXX. We are requesting that Corporate Management review this case immediately and coordinate a direct dealer-to-dealer credit to James River Jeep to resolve this INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE — Filed 06/06/2026

Front collison warning icon illuminated on the dash. Settings were changed. Temperature changed from Fahrenheit to Celsius. Back up camera lines no longer showing up. CarPlay glitches. Mechanic did a reset a month ago and it came back on 2 weeks later.

SEATS,AIR BAGS — Filed 06/21/2026

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that after entering the vehicle and attempting to buckle the driver’s seat belt, the headrest suddenly detached, causing the brackets to strike the contact on the head. The contact sustained a sore neck. Medical attention was not needed. The vehicle was taken to the dealer and was diagnosed with SRS failure. The contact was informed that the SRS needed to be repaired. The repair was not covered under warranty or a recall. The vehicle was not repaired. The manufacturer was contacted; however, the call was redirected to the dealer for assistance. The failure mileage was approximately 29,200.

AIR BAGS — Filed 06/12/2026

Service airbag system light is on

ELECTRICAL SYSTEM,SEATS — Filed 06/10/2026

Drivers seat has inflated due to the massage seats and lumbar support inflating with air. Driver states the lumbar support will move on its on and cause the seat to inflate while driving. This problem has cause the back of the seat to snap and unattached to the main seat cause discomfort and safety issues.

ELECTRICAL SYSTEM — Filed 01/21/2026

On approximately January 21st 2026 my vehicle was brought in to Brickell Jeep for the required recall software update. On January 23rd, I was notified that all recalls were complete and that I should come pick up the vehicle. After about a week, I realized that the high voltage battery would not hold a charge and would start to deplete after being fully charged and still plugged in. On February 6th, the vehicle was brought back in for repair. On March 22nd I was told that all was repaired and vehicle was delivered to my home. After about 10 days it one again would not hold a charge. On April 8th, the vehicle was brought back to the dealership. On June 11th I received a call from Stellantis Jeep customer care to inform me that currently, there is no fix for my vehicle and to pick it up and keep it plugged in or it will fail.

BACK OVER PREVENTION — Filed 06/03/2026

Started the vehicle and put in reverse and the camera system did not come on. The radio was on but the entire video screen that shows the camera was completely off. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM — Filed 05/29/2026

This complaint involves a violation of safety recall obligations for Jeep Recall 68C (NHTSA Campaign 25V741000) concerning a high-voltage hybrid battery fire hazard. On Friday, May 29, 2026, the vehicle was brought to Carman Chrysler Jeep Dodge (New Castle, DE) for mandatory recall testing. The vehicle failed the manufacturer's diagnostic analysis due to a critical internal cell separator defect. Because of the immediate thermal and fire risk, the dealership service department immediately grounded the vehicle on-site, stating it is completely unsafe to drive or park near structures. Stellantis/FCA has failed to provide a timely remedy or replacement parts, leaving our vehicle stranded on a commercial lot. Furthermore, the manufacturer has refused to provide direct-billed alternative transportation, offering only an out-of-pocket rental reimbursement model. Because parts are delayed for several months, bankrolling thousands of dollars upfront for a rental vehicle is a massive financial burden that is completely unfeasible for our family. The dealership has also failed to provide physical or digital copies of the failed diagnostic paperwork or Repair Order. We are currently left with a grounded vehicle and no viable, safe transportation.