- Safety
- 4
- of 5 stars
- Recalls
- 3
- on record
- MPG
- —
- combined
Open recalls on record
3 safety recalls. Recall repairs are free at any franchised dealer — check the VIN before you buy.
Vehicle Summary
2020 Jeep Cherokee
Before You Buy
Safety record at a glance
- Recall campaigns
- 3
- Owner complaints
- 263
- Complaints citing a crash
- 9
These are raw counts from NHTSA records. They are not normalized by how many of these vehicles are on the road, so a model that sold in large numbers will tend to show more of everything. We do not publish a composite safety or reliability score.
3 Recalls on Record
These recalls have been issued by the manufacturer. Contact any authorized dealer to verify they have been completed — repairs are free.
Safety recalls
3 NHTSA campaigns affecting this model year.
- 20V191000high
Rear-visibility system issue
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence
The lingering rearview image can distract the driver, increasing the risk of a crash.
Full campaign recordRemedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
- 19V637000high
Steering issue
STEERING:RACK AND PINION:RACK
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence
A loss of steering control increases the risk of a crash.
Full campaign recordRemedy
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
- 26V290000high
Drivetrain issue
POWER TRAIN
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Full campaign recordRemedy
The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
NHTSA crash-test ratings
NCAP star ratings and the underlying test breakdown for the 2020 Jeep Cherokee.
Frontal crash
- Driver
- 4 / 5
- Passenger
- 5 / 5
Side crash
- Driver
- 5 / 5
- Passenger
- 5 / 5
- Side pole
- 5 / 5
Rollover
- Rollover risk
- 16.9%
- Dynamic tip
- No Tip
Driver-assistance technologies
- Electronic stability control
- Standard
- Forward collision warning
- Optional
- Lane departure warning
- Optional
What the ratings mean
NHTSA gives the 2020 Jeep Cherokee 4 out of 5 stars overall. NHTSA does not publish enough comparable results for this class and year to rank it against peers.
NHTSA published results for every NCAP test in this program, so the overall star rating rests on a complete set of crash and rollover results.
NHTSA's dynamic test put this vehicle's rollover probability at 16.9% in a single-vehicle crash — the figure behind the rollover star rating, published here because the star alone hides how wide each band is.
Fuel economy & emissions
The EPA holds no fuel-economy record for this model year.
The EPA does not publish a record for every model year.
Consumer complaints
263 owner reports filed with NHTSA.
- 263
- Total
- 9
- Crashes
- 5
- Fires
- 9
- Injuries
Most reported components
- ENGINE163
- BRAKES26
- OTHER20
- STEERING19
- ELECTRICAL8
Notable Issues
263 consumer complaints filed with NHTSA. 9 reports involve injuries. 9 reports involve a crash.
Most reported problems
Safety timeline
Every dated recall and NHTSA investigation for the 2020 Jeep Cherokee, newest first.
- Recall
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
- Recall
The lingering rearview image can distract the driver, increasing the risk of a crash.
- Recall
A loss of steering control increases the risk of a crash.
Dates are the NHTSA report-received date for recalls and the ODI open/close date for investigations. Crash-test ratings are not shown here because the source does not provide a reliable publication date for them.
Specifications & ratings
Specifications
- Body class
- Unknown
- Drive type
- Unknown
- Engine
- 0L 0-cyl
- Fuel type
- Unknown
- Transmission
- Unknown
- Seats
- 0
NHTSA crash ratings
- Overall
- Frontal
- Side
- Rollover
Explore related
Systems recalled
Safety timeline
Full timeline- Recall
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
- Recall
The lingering rearview image can distract the driver, increasing the risk of a crash.
- Recall
A loss of steering control increases the risk of a crash.